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If I could give 10 stars I would If I could give 10 stars I would Such an amazing service so needed during the times when EDD almost never picks up Claimyr gets me on the phone with EDD every time without fail faster. A much needed service without Claimyr I would have never received the payment I needed to support me during my postpartum recovery. Thank you so much Claimyr!
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An incredibly helpful service! Got me connected to a CA EDD agent without major hassle (outside of EDD's agents dropping calls – which Claimyr has free protection for). If you need to file a new claim and can't do it online, pay the $ to Claimyr to get the process started. Absolutely worth it!
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Used this service a couple times now. Before I'd call 200 times in less than a weak frustrated as can be. But using claimyr with a couple hours of waiting i was on the line with an representative or on hold. Dropped a couple times but each reconnected not long after and was mission accomplished, thanks to Claimyr.
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I'm so sorry this happened to you! Account compromises are incredibly stressful, especially when it's your benefits money. I haven't personally dealt with this specific situation, but I've been part of this community for a while and have seen how these cases usually go. What's really concerning me is seeing multiple people in this thread mentioning their accounts were compromised TODAY - that's way too much of a coincidence. This pattern suggests there might be a larger security breach that Money Network hasn't disclosed yet. Here's what I'd recommend based on what I've observed from other cases: 1. Call Money Network immediately at 1-866-692-9374 (yes, the wait times are brutal but it's essential) 2. Ask specifically for their fraud department - don't let them transfer you around 3. Request they freeze your account while investigating 4. Get a case reference number and document everything 5. When you call, ASK them directly if they're seeing increased fraud reports today or if there's been any security incident The fact that this is happening to multiple people simultaneously is NOT normal "random fraud" - push them for real answers about what's going on with their systems. Also consider filing a CFPB complaint online if they don't take this seriously. Document everything with screenshots before your account gets frozen. Stay strong and keep us updated! This community has seen people successfully recover their funds, but it takes persistence. We're all rooting for you! 💪
Thank you Miguel! This is such helpful advice and I really appreciate you taking the time to lay it all out so clearly. You're absolutely right that multiple people getting hit on the same day is way too suspicious to be random fraud. I'm definitely going to push Money Network for real answers about what's happening with their security when I call tomorrow. The tip about asking specifically for the fraud department is great - I probably would have just talked to whoever answered and let them bounce me around. I'm getting all my screenshots ready now and will make sure to get that case reference number. It's both scary and reassuring to know this might be part of a bigger issue - scary because it means our data might be compromised, but reassuring because it means I'm not just unlucky. Really appreciate the support from everyone here! 🙏
Hey Mei-Ling, I'm really sorry this happened to you! I just wanted to add one more thing that hasn't been mentioned yet - if you have any automatic payments or direct deposits set up through your Money Network card, you'll want to contact those companies/agencies too to let them know your card is compromised and will be replaced. I learned this the hard way when my card got replaced after a fraud issue - my rent payment bounced because it was still trying to use the old card number. It's an extra hassle on top of everything else, but better to be proactive about it. Also, once you get through this nightmare, definitely consider what others have said about transferring funds out immediately when they hit your account. I started doing that after hearing too many stories like yours. The pattern of multiple compromises today is really disturbing. Please keep us posted on what Money Network tells you - if they admit to any kind of security incident or if they try to downplay it. We need to know if our data is at risk too. You've got a whole community here supporting you! Stay strong and don't let them brush you off. 💪
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I'm going through something similar right now - my payment was supposed to come through last week and still nothing! Reading through all these responses has been really eye-opening. I had no idea there were services like Claimyr that could help you get through the phone lines, though I'm a bit hesitant about paying for something like that. The advice about calling at 8:01 AM (not 8:00!) and asking specifically about "payment holds" or "pending determinations" seems really practical. I'm definitely going to try that tomorrow morning with all my documentation ready. It's frustrating that we have to jump through so many hoops just to get what we're owed, but at least it sounds like most of these delays are just bureaucratic hiccups that can be resolved once you get the right person. Thanks everyone for sharing your experiences - it's comforting to know I'm not alone in this mess!
I totally get the hesitation about paying for calling services - it feels wrong to have to pay extra just to reach a government office that should be accessible! But honestly, after being on hold for hours multiple times, sometimes that $20 starts to look worth it just for your sanity. The 8:01 AM tip is genius though - I never thought about giving them a minute to settle in. Definitely try the free methods first, but don't feel bad if you end up needing to use one of those services. We're all just trying to get through this broken system together! Hope you get through tomorrow and get your payment sorted out quickly. @Jake Sinclair
I'm dealing with the same issue right now - my payment was supposed to arrive three days ago and I'm starting to panic about bills! Reading through everyone's advice here has been incredibly helpful. I especially appreciate the specific tips about calling at 8:01 AM and asking about "payment holds" or "pending determinations" - those seem like the kind of insider knowledge that could actually make a difference. It's both frustrating and reassuring to see how common this problem is. I'm definitely going to try the early morning call strategy tomorrow with all my paperwork ready. Has anyone had success with the online messaging system as an alternative to calling? I'm wondering if that might be worth trying too while I wait to get through on the phone. Thanks to everyone sharing their experiences - it really helps to know we're not going through this alone! 🙏
I've had mixed results with the online messaging system - it's definitely worth trying as a backup! The response time can be anywhere from 24-72 hours, but at least you get a written record of your inquiry. When I used it, I made sure to include my claim number, the specific dates I was expecting payment, and asked the same direct questions about payment holds. Sometimes they can resolve simple issues through messages without needing a phone call. The key is being very specific about what you need rather than just saying "my payment is late." I'd suggest sending a message tonight and then still trying the 8:01 AM call strategy tomorrow - that way you have two chances to get help. Hang in there, you've got this! @Yuki Watanabe
I've actually had pretty good luck with the online messaging system recently! It took about 48 hours to get a response, but they were able to identify that I had a simple ID verification hold that was blocking my payment. The rep who responded gave me clear instructions on what documents to upload, and my payment was released within 24 hours after that. The key is to be super specific in your message - include your claim number, the exact dates your payments were supposed to arrive, and ask directly "Is there a payment hold, pending determination, or verification requirement on my account that's preventing payment?" I'd definitely recommend trying both the message system tonight AND the 8:01 AM call tomorrow. Having multiple inquiries in the system sometimes helps prioritize your case. Good luck! @Yuki Watanabe
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I'm a newcomer here but this thread is incredibly informative! I'm actually considering bariatric surgery myself and hadn't even thought about the potential SDI implications for dealing with excess skin later on. @Avery Flores - first off, huge congratulations on your weight loss journey! 180lbs is absolutely incredible and you should be so proud of that achievement. Reading through everyone's advice, it seems like the key themes are: 1) thorough documentation from US doctors about medical necessity, 2) making sure your Mexican surgeon completes the EDD forms exactly as required, 3) getting certified translations done properly, and 4) contacting EDD's specialized unit beforehand. One thing I'm curious about - has anyone dealt with the situation where you might need follow-up care once you return to the US? Like if there were complications or you needed additional medical attention from a US doctor, would that affect your SDI claim in any way? I'm wondering if it's worth establishing a relationship with a US plastic surgeon beforehand, even if you're not using them for the primary procedure. This community is amazing - so much practical, real-world advice that you just can't get anywhere else. Thanks to everyone sharing their experiences!
Welcome to the community! You're asking such a smart question about follow-up care - that's definitely something worth planning for. I haven't dealt with this exact situation myself, but from what I've learned helping clients with complex medical situations, having a US doctor involved in your care plan can actually strengthen your SDI case rather than complicate it. If you establish a relationship with a plastic surgeon here who can review your Mexican surgeon's treatment plan and provide post-op care if needed, that gives EDD additional US-based medical documentation to reference. The key would be making sure both doctors communicate and document everything properly. Your US doctor could provide supporting letters about the medical necessity and be available to verify your recovery progress if EDD has questions. Plus, if you did need follow-up treatment here, having it be part of a coordinated care plan rather than emergency treatment would probably look better to EDD. Some medical tourism patients I've worked with have found US doctors willing to do consultations and post-op monitoring even when the primary surgery is done abroad - it's becoming more common as medical tourism grows. Might be worth exploring as part of your preparation! And you're so right about this community - the real-world advice here is invaluable. Good luck with your bariatric surgery journey!
Welcome to the community and thanks for this really comprehensive question! I haven't personally dealt with foreign surgery SDI claims, but I wanted to share something that might be helpful based on my experience with EDD in general. One thing I learned the hard way with my own SDI claim (different situation) is that EDD seems to have much stricter documentation requirements when there's anything "unusual" about your case - and unfortunately, foreign medical providers probably fall into that category for them. Based on what others have shared here, it sounds like your best bet is to over-document everything rather than risk having them come back asking for more info later. The people who seem to have success are the ones who anticipate EDD's questions and provide comprehensive answers upfront. Also, since you mentioned the 40% cost savings - that's amazing! Medical costs in the US are just ridiculous. It's totally reasonable to seek quality care at a more affordable price, especially when you're dealing with legitimate medical issues like the rashes and back pain you described. I'd definitely recommend taking @Ashley Adams' advice about having your PCP co-sign or provide supporting documentation. Having that US medical provider backing up the necessity could make all the difference in how EDD views your case. Keep us updated on how everything goes - your experience could really help other people in similar situations!
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I went through something very similar! Error e324 is usually related to having multiple accounts in their system. Here's what worked for me: 1. Don't try to create any new accounts - this will make it worse 2. Call the EDD Disability Insurance line specifically (not the UI line) at 1-800-480-3287 3. Have ALL your information ready: SSN, both email addresses you might have used, any confirmation numbers from previous claims 4. Tell them you need to "consolidate duplicate accounts" and explain the disability filing deadline issue The key is being super clear that you have a legitimate disability claim but can't file due to their system error. They can extend your filing deadline if you can prove the technical issues prevented you from filing on time. I also recommend sending yourself emails documenting each attempt you make - screenshot the error, note the time/date. This creates a paper trail if you need to appeal later. Don't give up! The system is broken but there are people there who can help once you get through to the right person.
@Yuki Sato This is incredibly helpful! I've been banging my head against the wall for weeks. I didn't realize there was a specific disability insurance line - I've been calling the general EDD number this whole time. The tip about documenting everything with screenshots is brilliant too. I'm definitely going to try calling 1-800-480-3287 first thing Monday morning with all my account info ready. Really appreciate you taking the time to share such detailed advice!
@Yuki Sato @Fatima Al-Farsi This thread has been so helpful! I m in'a similar boat - created multiple accounts during the pandemic chaos and now dealing with the fallout. The specific disability line number is gold - I had no idea there was a separate line for DI claims. Question: when you called, did they ask you to verify identity for both accounts? I m worried'they might flag me for having duplicates in the first place. Also, has anyone had luck with the online chat support, or is phone really the only way to get this resolved?
CosmicCowboy
This thread has been such a lifesaver! I'm currently about 8 weeks into my SDI claim after a back injury, and reading through everyone's experiences has really prepared me for potential issues I had no idea could happen. The quarterly review thing is particularly concerning since I'll be hitting that 3-month mark soon. I just went through and verified my address information in both my SDI Online account and main EDD account - found a small discrepancy where my apartment number was formatted differently between the two systems. Fixed that immediately! It's terrifying to think how such tiny details can completely stop your benefits when you're already dealing with medical issues and financial stress. The alternate number (1-866-401-2539) and 8:00 AM calling strategy are absolute gold - I'm saving this entire thread as my reference guide. It's infuriating that EDD can just stop payments for routine reviews without any notification, but knowing there are actual solutions and people who've successfully navigated this mess gives me hope. Jacob, thank you so much for following up with your resolution! Knowing that the agent could process an override and release pending payments shows that there are people who can actually help if you can just get through their broken phone system. This community support is invaluable - EDD may be a nightmare, but at least we're not dealing with it alone!
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Miguel Silva
•I'm so glad this thread has been helpful for you too! It's amazing how many of us are discovering these potential pitfalls that EDD never bothers to warn us about. That apartment number formatting difference you found is exactly the kind of thing that could cause major headaches down the road - good catch fixing it now! As someone who just went through this nightmare, I can't stress enough how important it is to be proactive. The quarterly review timing seems pretty consistent based on everyone's experiences here, so definitely be prepared when you hit that 3-month mark. Maybe even call that alternate number a few days before to check if everything looks good on your account. The whole situation is incredibly stressful when you're already dealing with a back injury and can't work. I'm just grateful we have this community sharing real solutions because EDD certainly isn't going to help us navigate their broken system. Hopefully your claim continues smoothly, but if you do hit any issues, you now have a whole arsenal of strategies to try. Keep us posted on how things go as you approach that quarterly review period!
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QuantumQuest
This thread has been absolutely incredible - thank you Jacob and everyone else for sharing such detailed experiences and solutions! As someone who's been on SDI for about 6 weeks after a workplace injury, I had absolutely no clue about quarterly reviews or how critical address accuracy is across multiple EDD systems. I immediately went and checked both my SDI Online account and main EDD account after reading this - thankfully everything matched, but I can see how easy it would be for small discrepancies to cause major problems. The fact that EDD can just stop payments for routine administrative processes without any notification is absolutely unacceptable, especially for people already dealing with medical issues and financial stress. I'm definitely saving that alternate number (1-866-401-2539) and the 8:00 AM calling strategy - this whole thread is like a master class in navigating EDD's broken system. It's shameful that we have to crowdsource these solutions instead of getting clear communication from the agency itself, but I'm so grateful for this community support. Jacob, your detailed follow-up with the resolution gives me so much hope that these issues can actually be fixed once you reach the right person. For anyone still dealing with payment delays, don't give up! This thread proves there are real steps you can take and people who've successfully gotten through this nightmare.
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