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I'm going through almost the exact situation right now! What worked for me was having the current doctor note in the medical certification that patient will be transferring to another facility. Then when my husband did transfer, I called EDD immediately (took forever to get through) and they sent a supplemental form for the new doctor to complete. As long as there's no gap in medical certification, there shouldn't be a gap in payments either. Good luck with everything!
That's so helpful to hear from someone in a similar situation! I'll definitely ask the current doctor to note the expected transfer. Did you have any issues with payments during the transition?
I'm so sorry to hear about your husband's accident! As someone who works in medical administration, I can tell you that changing doctors during an SDI claim is actually pretty common and the system is designed to handle it. The key is to be proactive about communication with EDD. When you file initially, make sure the current doctor includes a note about the expected transfer in the medical certification. Also, I'd suggest calling EDD's SDI line (1-800-480-3287) right after you submit the initial claim to put a note in your husband's file about the anticipated doctor change - this can help prevent automatic holds on payments later. The medical continuity is what matters most, not which specific doctor is treating him. You're doing the right thing by not waiting any longer!
Here's what you need to do: 1. Check your online account daily for updates 2. If you haven't received confirmation in 7-10 business days, call them 3. Keep a log of all communication attempts 4. Make sure you've submitted all required medical documentation 5. If you're really stuck, consider contacting your local state representative's office. They can sometimes help push things through Remember, the system is overloaded right now due to the pandemic, so everything is taking longer than usual. But don't let that stop you from being proactive. The squeaky wheel gets the grease! Also, make sure you're financially prepared for a possible delay in payments. It sucks, but sometimes these things can take a while to process. If you're in a pinch, look into local resources that might be able to help in the meantime. Good luck, and don't give up!
I went through something similar a few months ago. One thing that really helped me was setting up text alerts through the EDD website if you haven't already - sometimes those come through faster than emails or mail. Also, if your doctor provided any updated medical forms for the extension, make sure those were submitted correctly. I had an issue where my doctor's office said they faxed everything but EDD never received it, which delayed my whole process by like 3 weeks. Might be worth double-checking with your doctor's office too. The waiting is the worst part, but hang in there!
This is such good advice about the text alerts! I didn't even know that was an option. I'm definitely going to set that up right away. And you're absolutely right about double-checking with the doctor's office - I should probably call them tomorrow just to make sure everything went through on their end. Thanks for sharing your experience, it really helps to hear from someone who's been through this!
UPDATE: You guys are amazing! I used the 1-6-1 menu sequence at exactly 8:01am this morning and got through after only 35 minutes on hold! The rep told me my claim was pending because they needed additional verification from my employer (even though nothing in my account indicated this). She processed it while I was on the phone and said I should see payment in 2-3 business days. THANK YOU for all the tips!!!
That's excellent news! I'm glad you were able to get through. This is a perfect example of why speaking with a representative is so important - those 'pending review' statuses rarely explain what's actually needed. For future reference, always keep notes about who you spoke with (first name and ID number if possible) and what they told you. If you have any more issues with payments, having this documentation can help expedite resolution.
So glad you got through and got it resolved! This thread is going to be super helpful for others dealing with the same nightmare. I've been lurking here for weeks trying to figure out how to reach EDD for my own disability claim issues. The 1-6-1 menu trick + 8:01am timing combo seems to be the winning formula. Bookmarking this post for sure. Thanks everyone for sharing your experiences - it really makes a difference when we help each other navigate this broken system!
This is such a valuable thread! As someone new to dealing with EDD disability claims, I had no idea there were specific menu sequences and timing strategies that actually work. Reading through everyone's experiences here has been incredibly educational. It's frustrating that we have to share "secret codes" just to access basic services we're entitled to, but I'm grateful this community exists to help each other out. Definitely saving all these tips in case I need them. Thanks to everyone who shared their knowledge!
Hey OP, hang in there. I know it's tough, but it'll get sorted eventually. In the meantime, document everything and keep pushing. We're all in this leaky boat together! 🚣♂️
I'm in a similar situation - sent my docs about 10 days ago and radio silence so far. One thing I learned from lurking here is to keep screenshots of everything in your UI Online account with timestamps. Also, if you have a tracking number showing delivery, keep that handy too. I've been checking my account daily and calling every few days (when I can actually get through the busy signal). It's frustrating but sounds like this wait time is unfortunately pretty normal based on what everyone's saying. Keep us posted on any updates!
Wait, are you the same Paolo who made the original post? Your member ID is different but same name... Either way, thanks for the tip about screenshots! I hadn't thought of that. Definitely going to start documenting everything better. This whole process is such a nightmare but at least we can help each other navigate it. 😅
Angelina Farar
guys i think i figured it out. if you press 2, then 4, then 1, then 3 when you call, you can sometimes get through to a real person. it took me like 50 tries but i finally got someone yesterday
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Bethany Groves
•Didn't work for me :( Still got the 'all our representatives are busy' message
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Angelina Farar
•Keep trying! It's not guaranteed but it worked for me eventually. Good luck!
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Liam Sullivan
I feel for everyone going through this nightmare. I've been waiting 2 weeks myself and it's incredibly stressful. One thing that helped me was filing a complaint with the California Labor Commissioner's office online. It doesn't guarantee faster results, but it creates an official record of the delay. Also, if you're really desperate for food or utilities, look into local emergency assistance programs - many churches and nonprofits have funds specifically for people waiting on unemployment. Don't give up, and definitely try that phone menu trick that Angelina shared. We shouldn't have to jump through all these hoops, but until the system gets fixed, we have to work with what we've got. Hang in there! 💙
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