CalWORKs transportation supportive services payment missing last month - anyone else?

Thank you! I'm in LA County so maybe it's happening here too. I've been trying to reach my WTW worker for 2 weeks with no luck. Left like 5 voicemails already. So frustrating!

Same here! My worker said it was because I didn't turn in my WTW activity log on time, but I KNOW I did. So sick of them losing our paperwork and then blaming us. Check if you have your confirmation number from when you submitted your logs.

i don't even know what a confirmation # is lol... i just give my papers to the lady at the front desk. maybe that's my problem

This is really helpful information, thank you! I was wondering why my worker wasn't giving me a straight answer about this. Do you know if we need to fill out any special forms for the retroactive payment, or will it be automatic?

It should be automatic since you're already approved for transportation supportive services. But it never hurts to verify with your worker that you're on the list for back payments. If you need emergency assistance before then, you'll need to specifically request that through your WTW worker.

I feel your frustration! Last time something like this happened to me, I had to borrow money from my sister to get to my WTW activity. When I finally got through to someone, they said I should have contacted them right away...but HOW when nobody answers the phones?? Makes no sense.

I've been dealing with CalWORKs for years and unfortunately these kinds of system issues happen more often than they should. The best advice I can give is to always keep documentation of EVERYTHING - receipts for gas, bus passes, Uber rides, etc. Even if you have to put it on a credit card temporarily, keep those receipts for reimbursement. And always get the name of any worker you talk to.

thx for this! gonna try it tomorrow cuz i'm still waiting on my money and rent is due soon 😣

Just tried Claimyr and it actually worked! Finally got through to my WTW worker who confirmed it was a system issue. They're fixing it by next week apparently. Thanks for the tip!

Yes, supportive services include both transportation and childcare payments. The system issue is affecting both. Your childcare provider should receive the February payment along with March's payment soon. If they're registered providers, they can actually call a dedicated provider line to inquire about the status of their payment - the number should be on their provider paperwork.

Thank you! I'll let her know. She's been with me for over a year so hopefully she'll understand. This program makes everything so complicated.

Just checked and mine is there too! So relieved. Now I can pay back my neighbor who's been giving me rides. Thanks everyone for the help!

Nothing for me yet... typical that some people get it and others don't. Guess I'll be calling again tomorrow 🙄

@Keisha Johnson Don t'give up! Sometimes the payments get processed in batches. Try using that Claimyr service @Amina Diallo mentioned earlier - it really does help you get through to someone faster. When you do talk to your worker, ask them to check if your case got flagged for any reason that might be delaying the payment. Also make sure they have your correct EBT card number on file. Hope you get yours soon!

Thanks for sharing this update! I'm new to CalWORKs and this is my first time dealing with something like this. It's really reassuring to hear that other counties are experiencing the same issue and that there's actually a solution in progress. I was starting to think I had done something wrong with my paperwork. Question - when you say they can reimburse out-of-pocket transportation costs, do we need to submit those receipts through our WTW worker or is there a separate process? I've been using rideshare to get to my job training and those receipts are adding up fast!