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also change ur pin number as soon as u get ur new card!!! and NEVER use the same pin for anything else. my worker told me lots of ppl use the same pin for everything and thats how they get hacked sometimes
You're right - I've been using the same PIN for everything 🤦♀️ Definitely changing that when I get the new card!
Just wanted to update everyone - I went through something similar last month and finally got my money back yesterday. Here's what worked: 1) Filed police report right away 2) Submitted the EBT 2259 form to my CalWORKs office 3) Called EVERY SINGLE DAY to check status 4) Asked to speak to a supervisor when they kept giving me the runaround 5) Contacted my county supervisor's office (found contact info on county website) who helped expedite things. Total time: 16 days from theft to replacement. Not great but better than some horror stories I've heard. Stay persistent!
Thank you for sharing this timeline - it helps set my expectations. I'll definitely be calling daily and I never thought about contacting my county supervisor if things drag on. I'll try all of these strategies!
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my worker told me one time theres a special code they put in the system for ppl who get theres late all the time. its like a priority code or something? my friend has it and she always gets hers on time now. maybe u should ask for that?
You're referring to the payment issuance codes in the CalWORKs system. There are different codes that control payment timing and priority. If someone has experienced repeated payment delays, they can request a supervisor review and potentially have their issuance code modified to prevent future problems. This is definitely something worth asking about at the next office visit.
Update: Just checked my account and the money IS there! I guess they did deposit it early because of the holiday. Thanks everyone for the advice. I'm still going to ask about that issuance code thing next time I go in to make sure I don't have to keep dealing with this every month.
thats awesome!! glad u got ur money on time for once lol
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did u try the atm inside the bank or the one outside?? sometimes the outside ones dont work with ebt but the ones inside do. also they have limits like u cant take out more then like $500 at once
I tried the outside one cause the bank was closed when I went. I'll try going inside tomorrow. And yeah I was only trying to take out $350 so shouldn't have been over any limit.
Quick update: I just checked the official California EBT website, and there's a system-wide notification about some ATMs experiencing technical issues this week. They're working on fixing it. In the meantime, definitely try the cash back option at stores. You can usually get up to $200 cash back at most places with a small purchase.
THANK YOU!!! This explains everything. I wish they would've told me this when I called customer service. I'll try the cashback method tonight.
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Try checking the P-EBT portal online - it might show if cards have been issued for your daughters yet. The distribution schedule is confusing because they're sending them out based on different categories and counties. Also, the CalWORKs office often doesn't have direct access to P-EBT status info since it's technically run by a different department. BUT, the worker should NEVER have hung up on you! That's completely unprofessional. I'd honestly file a complaint if you got their name. You can ask to speak to a supervisor next time you call - just say "I need to speak with a supervisor regarding unprofessional conduct during my last call." They usually transfer you right away when you use those magic words.
Unfortunately I didn't get her name before she hung up. But you're right - I'll definitely ask for a supervisor if it happens again. I'll check the portal too. Do you know if there's a way to see when cards are scheduled to be mailed?
i had same problem but with WTW worker last month. they kept giving me wrong information about my participation hours and when i tried to explain they couldn't hear me cause my baby was crying and they hung up! i had to go in person to get it fixed which is so hard with 3 kids. some of these workers just don't care at all how stressful it is for us
Going in person is THE WORST, especially with kids! But sometimes it's the only way to get straight answers. I've noticed they treat you with more respect face-to-face than over the phone. Just ridiculous that we have to go through all this for benefits we're entitled to.
Chloe Anderson
SSI is such a pain with reviews!!! my brother has been on SSI for 10 years and sometimes they do short forms by mail and sometimes they make him go in person. last time they made him see their doctor too even tho nothing changed with his condition. total waste of time!!! and then i got so confused cuz i thought his CalWORKs would be affected too but thats county and SSI is federal so theyre different systems. the whole thing is way too complicated!!!!
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Isabella Santos
Just to clarify something important about CalWORKs and SSI that might help others reading this thread: If you receive SSI, you're excluded from the CalWORKs assistance unit, but your children can still receive CalWORKs benefits if they qualify. This is what's happening in the original poster's situation. The confusing part is that while you report your SSI income to CalWORKs, it's not counted against your children's eligibility the same way earned income would be. It's subjected to different income calculation rules. Also, legitimate SSI reviews follow a predictable pattern. Medical CDRs can be scheduled anywhere from every 18 months to every 7 years depending on your condition, while SSI redeterminations (financial reviews) typically happen every 1-3 years. But they ALWAYS send written notification first.
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