I had my benefits stolen twice last year before I figured out it was actually my ex who had somehow gotten my card info. He was watching me use it at stores and memorized my PIN. So sometimes it's not random thieves but someone you know. Just something to consider... 😕

Update on emergency funds: The specific program is called "Immediate Need" and you can request it when benefits are stolen. Your county worker needs to verify your theft claim is legitimate (usually by confirming you've filed with BofA), and they can issue up to 30% of your monthly grant amount while you wait for BofA to complete their investigation. Also, California Assembly Bill 1827 now requires BofA to provisionally credit stolen benefits within 10 business days while they investigate, but many people report this timeline isn't being met. If it's been longer than 10 business days, mention this specific law when you follow up.

last week i did the same thing ur talking about and my benefit was loaded at like 12am not 6am? so if i was u id check it earlier might be there already

Just to follow up - were you able to successfully change your PIN and withdraw your benefits? I'm always anxious until I hear people were able to secure their CalWORKs funds safely.

i had the same exact problem last month!!!! i submitted my paystubs for my WTW and they kept saying they didnt get them but i KNOW i uploaded them on benefitscal cause i took a picture of the confirmation screen!!! the whole system is a JOKE they expect us to follow all these strict rules but then they can just lose our stuff and not answer calls??? i ended up having to take a day off work (losing money) to go sit in the office for FIVE HOURS just to talk to someone for like 10 minutes. and my boss was mad at me for missing work. they act like we dont have lives!!!!!

One thing that might help - if you've already submitted documents through BenefitsCal, you can call and request to speak with a supervisor specifically about your submitted documents. Be polite but firm that you need confirmation they were received. Supervisors can often see documents in the system before they're fully processed by eligibility workers. Also, if your CalWORKs case is connected to Welfare to Work activities, try contacting your WTW case manager (if you have one). Sometimes they can check on document status or at least connect you with someone who can help. Hang in there - the system is frustrating but there are usually workarounds if you're persistent!

Since your son has a learning disability, you should request a reasonable accommodation under ADA. Call the county's Civil Rights Liaison (every county has one) and explain that the automated system is a barrier for someone with his disability. They should offer alternatives like an in-person interview or a scheduled call with a specific worker. Also, since his renewal deadline is so close, request a 'good cause' extension due to county accessibility issues. Make sure to mention you've been trying repeatedly to complete the interview requirement. Finally, if his benefits do get cut off despite your efforts, immediately request a State Fair Hearing. You have 90 days to request it, and if you request it within 10 days of the notice of action, his benefits can continue pending the hearing decision.

Did you ever get through? If you're still having trouble, you might try going to a local community organization that helps with benefits. Places like legal aid societies or community action agencies often have direct contacts at the county and can help facilitate the interview process, especially for people with disabilities who should receive accommodations.

btw check with WIC too for help with formula if ur baby needs it while ur waiting

Just to add some information about what to expect: When you request Immediate Need, they must make a determination within one working day and if approved, issue payment within 3 working days. You'll need to complete a one-page Immediate Need request form. The maximum amount is $200, and it's an advance on your first CalWORKs grant (meaning it will be deducted from your first regular payment). For Homeless Assistance, there are two types: Temporary (hotel vouchers) and Permanent (rent/deposit assistance). Since you have housing but are behind on rent, you'd be applying for Permanent. You'll need to demonstrate that your rent is within 80% of your total household income to qualify. For the verification, a landlord statement showing the amount due should suffice if you don't have a formal eviction notice. Good luck, and don't forget to also ask about the diaper benefit - California now provides $30/month per child under age 3 for diapers as a supplemental payment to CalWORKs recipients.