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I'm sorry your going thru this! This whole system is BROKEN!!! My cash aid got stolen twice in 3 months and the 2nd time they accused ME of fraud!!! Had to wait almost 3 months to get my $$ back and almost got evicted. They don't care about us AT ALL. And why are we still using this garbage BofA system that keeps getting hacked??? Some states have switched to digital wallets but CA is still using this 1990s technology. Makes me so mad!!
OMG they accused you of fraud?! That's my biggest fear. Did you have to do anything special to prove it wasn't you? I'm so paranoid they're going to deny my claim.
Yeah they said the transactions happend to close together or something? Like I somehow took all my money out twice in 2 different locations 10 min apart. Had to get all kinds of proof I was at work during those times. Complete nightmare!!!!
have u tried asking for cash assistance under the homeles assistance program while waitng? my worker said i qualified for temporary HA payment even tho i wasnt homeless yet but was at risk bcuz of the theft. got $450 emergency cash within 1 day
Wait really? I didn't know that was an option! Do you have to be actually facing eviction or just at risk? My landlord gave me until the 10th before starting eviction proceedings.
Quick question - did you have to do a new WTW plan with Riverside county? When I transferred, they made me come in for a whole new orientation and sign a new WTW plan even though I was already in compliance with my old county. Just wondering if that's standard or if I got extra steps for some reason.
They actually mentioned that! They said once my benefits are active again, I'll need to attend a WTW orientation within 2 weeks. I have an exemption for having a child under 2 (my youngest is 18 months) but they still want me to come in and update everything. Sounds like it's standard procedure for all ICTs.
this is why im scared to move counties even tho i could get cheaper rent elsewhere... the system is so broken! glad u got it fixed tho!!
If you're planning to move counties, start the process early. Notify your current county at least 30-45 days before your planned move, even if that's earlier than required. This gives both counties more time to process everything. Also, immediately after notifying your current county, call the new county and ask for their specific ICT procedures - some counties have special ICT workers or processes. Being proactive can help minimize gaps in benefits.
Final update: Finally got through to a worker (used that Claimyr service someone suggested and it actually worked). Turns out they needed verification of my new rent amount after I moved last month, but the notice went to my old address! The worker was able to take my verbal statement about the new rent and reset my CalFresh. Benefits should be available tomorrow. She also updated my address in all their systems so I don't miss future notices. Check your address on file if you moved recently!
Good to hear you got it resolved! This happens more often than it should with address changes. For anyone reading this in the future: whenever you move, make sure you update your address in BOTH BenefitsCal AND directly with your county office. Sometimes the systems don't communicate well with each other. Also, set up text alerts if your county offers them - they'll often text you about missing documents before they discontinue benefits.
thanks for the update! im going to check if thats my problem too, i did move 2 months ago and updated it online but maybe they still sent something to my old place
did u check ur income reporting threshold (IRT)? if u made more money than ur IRT amount even for just 1 month they can cut ur food stamps but usually not the cash aid for some reason
No, my income has been the same for months. But good point about the IRT - for anyone else reading this, your IRT is on your approval notices and you have to report if you go over that amount even if it's not time for your SAR7!
Miguel Alvarez
ok so i work in a community org that helps ppl with calworks and this is super common with BenefitsCal. the county and state systems dont talk to each other right. but here's what u need to know - as long as u submitted ur SAR7 before the due date ur benefits have to continue even if they havent processed it yet. its the law. so dont panic and DONT start a new application!!!!
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NeonNomad
UPDATE: I finally got through to a worker! She confirmed my case is still active and the recertification is in process. She said they're having major issues with BenefitsCal showing cases as missing during recertification. My interview is scheduled for next Monday. Thank you all for the help and keeping me from panicking and starting a new application!
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Dmitry Volkov
•Great news! Make sure to prepare for your interview by having your income verification, childcare expenses, and any other documents they might ask about. Also, ask during the interview if they can add a note to your case about the BenefitsCal display issue so you don't have to go through this again next recertification.
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Sofia Martinez
•Good! Now document EVERYTHING. Write down who you talked to, date and time of the call, and what they said. The system is so broken you need proof of everything!!
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