Been waiting for CalWORKs EBT theft reimbursement for 3 weeks - anyone gotten theirs yet?

I'm in same boat, got my cash aid stolen on February 2 ($1117) and still nothing. Filed theft report immediately and was told 10 business days. Called BofA 6 times and each time they just say 'case pending' and hang up. County office doesn't answer phones and when I went in person they said I have to wait for BofA. My car payment bounced and now I can't get to my WTW activities. This is a nightmare.

My sisters cash got stolen 2 months ago and she got it back in like 9 days. But i just read on facebook that there was a huge wave of thefts this month so maybe thats why its taking longer???

How did you file the claim? I found out you HAVE to report it to BofA first, then file police report, THEN submit the BofA claim number and police report to CalWORKs within 10 days. If you did it in wrong order they make you start over. Ask for a supervisor when you call!

This happened to me back in December. I called my county office at least 20 times and always got voicemail. Someone mentioned Claimyr to me (claimyr.com) and it actually worked to get through to a real worker. They have this service where they wait on hold for you and call when someone answers. Costs money but saved me so much stress. There's a video about how it works: https://youtu.be/jzISHxCPLwE Once I finally got through, my worker submitted an emergency replacement request that got approved in 48 hours. They can do it faster if you emphasize you have children and immediate needs like diapers/formula.

I work with benefit advocacy and there's been a HUGE spike in EBT theft recently. The process should be: 1. Report to BofA within 90 days (do this ASAP though) 2. File police report 3. Submit EBT theft form to county with both claim # and police report 4. Request emergency replacement specifically for "immediate need" By law, counties must issue emergency replacement within 3 business days for households with children if you request immediate need. If it's been longer than that, ask specifically for a "Welfare to Work Supervisor" as they have authority to expedite emergency issuances. Also document EVERYTHING - dates, times, names of who you spoke with. You may need to file for a fair hearing if they keep delaying.

I'm sorry your going thru this! This whole system is BROKEN!!! My cash aid got stolen twice in 3 months and the 2nd time they accused ME of fraud!!! Had to wait almost 3 months to get my $$ back and almost got evicted. They don't care about us AT ALL. And why are we still using this garbage BofA system that keeps getting hacked??? Some states have switched to digital wallets but CA is still using this 1990s technology. Makes me so mad!!

have u tried asking for cash assistance under the homeles assistance program while waitng? my worker said i qualified for temporary HA payment even tho i wasnt homeless yet but was at risk bcuz of the theft. got $450 emergency cash within 1 day