Hey Javier, I'm in Sacramento County too and just went through this process a few months ago. Sacramento is actually pretty decent with processing times compared to some other counties, but they're definitely understaffed right now. A few things that might help: First, try calling the Sacramento County main CalWORKs line at (916) 874-3100 right at 8am - that's when you'll have the best chance of getting through. If you can't get through on the phone, you can also go to one of their offices in person. The main office is at 2700 Fulton Ave, and they have walk-in hours for emergency situations. Since you mentioned your rent is due next week, make sure to tell them this is an emergency situation when you do get through. They have expedited processing for people facing homelessness or with no income. Also, ask about emergency aid - they sometimes have one-time emergency assistance available while your regular application is being processed. One more tip - if you're having trouble getting through by phone, try calling the statewide CalWORKs hotline at 1-877-847-3663. Sometimes they can see your application status and connect you directly to your county worker. Good luck!

I'm also new to the CalWORKs system and went through something similar recently. One thing I learned is that you can actually check the status of your application by calling the automated CalWORKs line and entering your case number (if you have one) or SSN. Sometimes this gives you more info than what shows up in BenefitsCal. Also, if you're really struggling financially right now, look into local food banks and emergency assistance programs while you wait. Sacramento has several food distribution sites that don't require any paperwork - just show up. The River City Food Bank and Sacramento Food Bank are both good options. Many churches also have emergency funds for rent assistance. Don't give up on the application though - the benefits are definitely worth the hassle once you get through the process. Keep trying to call and definitely follow Mateo's advice about the emergency processing. You've got this!

oh and something nobody mentioned yet!! make sure ur EBT card is set to ur new address ASAP cuz thats different from the CalWORKs system sometimes

Just wanted to add one more thing that helped me when I moved counties - take photos of your SAR7 before you submit it AND get a screenshot of the confirmation if you submit online. I had to prove I submitted mine on time when there was confusion during my transfer. Also, if you can't get through to San Diego on the phone right away, don't panic! As long as you get that SAR7 in by the deadline, your benefits should continue while you work on the transfer process. The most important thing is meeting that Tuesday deadline - everything else can be sorted out after!

So glad you got it sorted out! This system is so stressful sometimes. Make sure you save your worker's direct number for next time - that's what I learned to do after my third payment issue 😂

Wow, what a relief that it was just a processing error and not something more serious! I'm dealing with a similar situation right now where my payment is late and I'm terrified it's going to affect my housing. It's so stressful when you're counting on these benefits and then they just don't show up with no explanation. The fact that these kinds of system glitches can happen is really concerning - like how many people are going without basic necessities because of technical errors? Thank you for updating us on what happened, it gives me hope that my issue might be something simple too. Going to try that Claimyr service that was mentioned!

Glad to hear your payment came through! For future reference, if this happens again and you need to reach your worker quickly, calling early in the morning (right when they open) usually gives you the best chance of getting through without extremely long wait times. Also make sure you're documenting all your WTW activities properly - sometimes payment delays can happen if there are any questions about your participation hours.

This exact same thing happened to me last month! My payment was delayed by about 6 hours and I was panicking because my car payment was set to auto-deduct that morning. Turns out there was some kind of processing issue with the EBT system that day. I called my county office and they confirmed the payment had been authorized on their end but said sometimes there are delays between when they release the funds and when it actually shows up on our cards. Super stressful when you're counting on that money! Glad to see from the other comments that people's payments are starting to come through - hopefully this gets resolved quickly for everyone still waiting.

Make sure when you file the EBT-2259 form that you provide as much detail as possible. Include the police report number, the exact amount stolen, the date and time of the theft, and that you had possession of your physical card the whole time. Ask for emergency replacement benefits due to hardship while they investigate. By law, they're supposed to help expedite benefits when there are children in the household who have critical needs. Also, as soon as you can, go into BenefitsCal and change your PIN number, and request a brand new EBT card.

I'm so sorry you're going through this - it's absolutely terrifying when your benefits get stolen, especially when you have kids depending on that money. You're doing all the right things by filing the police report and calling EBT customer service. One thing that might help while you're waiting for the replacement benefits - contact local food banks or churches in your area. Many have emergency food assistance for families in crisis situations like this. Also, if you haven't already, make sure to tell the county worker that you have children and that this is creating a food emergency for your household. They're supposed to prioritize cases involving kids. Hang in there - I know it feels overwhelming right now but you're taking the right steps to get this resolved.