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Did you apply just for CalWORKs or did you also apply for CalFresh and Medi-Cal? If you applied for all three, sometimes they process them separately and you might hear about one before the others. Also, make sure you check your BenefitsCal messages daily - sometimes they request additional verification through there instead of calling. The system is so broken and frustrating!!
Hey Javier, I'm in Sacramento County too and just went through this process a few months ago. Sacramento is actually pretty decent with processing times compared to some other counties, but they're definitely understaffed right now. A few things that might help: First, try calling the Sacramento County main CalWORKs line at (916) 874-3100 right at 8am - that's when you'll have the best chance of getting through. If you can't get through on the phone, you can also go to one of their offices in person. The main office is at 2700 Fulton Ave, and they have walk-in hours for emergency situations. Since you mentioned your rent is due next week, make sure to tell them this is an emergency situation when you do get through. They have expedited processing for people facing homelessness or with no income. Also, ask about emergency aid - they sometimes have one-time emergency assistance available while your regular application is being processed. One more tip - if you're having trouble getting through by phone, try calling the statewide CalWORKs hotline at 1-877-847-3663. Sometimes they can see your application status and connect you directly to your county worker. Good luck!
oh and something nobody mentioned yet!! make sure ur EBT card is set to ur new address ASAP cuz thats different from the CalWORKs system sometimes
Just wanted to add one more thing that helped me when I moved counties - take photos of your SAR7 before you submit it AND get a screenshot of the confirmation if you submit online. I had to prove I submitted mine on time when there was confusion during my transfer. Also, if you can't get through to San Diego on the phone right away, don't panic! As long as you get that SAR7 in by the deadline, your benefits should continue while you work on the transfer process. The most important thing is meeting that Tuesday deadline - everything else can be sorted out after!
So glad you got it sorted out! This system is so stressful sometimes. Make sure you save your worker's direct number for next time - that's what I learned to do after my third payment issue 😂
Wow, what a relief that it was just a processing error and not something more serious! I'm dealing with a similar situation right now where my payment is late and I'm terrified it's going to affect my housing. It's so stressful when you're counting on these benefits and then they just don't show up with no explanation. The fact that these kinds of system glitches can happen is really concerning - like how many people are going without basic necessities because of technical errors? Thank you for updating us on what happened, it gives me hope that my issue might be something simple too. Going to try that Claimyr service that was mentioned!
Glad to hear your payment came through! For future reference, if this happens again and you need to reach your worker quickly, calling early in the morning (right when they open) usually gives you the best chance of getting through without extremely long wait times. Also make sure you're documenting all your WTW activities properly - sometimes payment delays can happen if there are any questions about your participation hours.
This exact same thing happened to me last month! My payment was delayed by about 6 hours and I was panicking because my car payment was set to auto-deduct that morning. Turns out there was some kind of processing issue with the EBT system that day. I called my county office and they confirmed the payment had been authorized on their end but said sometimes there are delays between when they release the funds and when it actually shows up on our cards. Super stressful when you're counting on that money! Glad to see from the other comments that people's payments are starting to come through - hopefully this gets resolved quickly for everyone still waiting.
Miles Hammonds
also dont 4get about reporting income changes!! if u make more money than ur income reporting threshold (IRT) b4 recert time u gotta tell them in 10 days even if its not recert time yet. my cousin got in trouble for not reporting when she got extra shifts at work and they made her pay back $$$
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Anita George
•Wait what?? I didn't know about this! Where do I find my IRT amount? I picked up some extra gig work this month...
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Isla Fischer
•Your IRT (Income Reporting Threshold) should be listed on your last approval notice. It's the maximum monthly income your household can earn before you need to report it mid-period. If you can't find it, call your worker and ask. It's usually around 130% of your monthly benefit amount, but varies by household size. If you've exceeded it, report it right away through BenefitsCal or by calling. Better to report early than risk an overpayment that you'll have to pay back later.
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Jamal Harris
One more thing to add - if you're worried about missing your recert deadline, you can also set up text alerts through your county's system (if they offer it) or just call your worker about 60 days before your deadline to confirm they have your correct mailing address. I learned the hard way that my address got mixed up in their system and packets were going to my old place for months! Also, keep copies of EVERYTHING you submit - whether online or by mail. Take screenshots of your online submissions and keep them in a folder on your phone. If there's ever a dispute about what you submitted or when, having that proof can save you a lot of hassle. The system isn't perfect but being organized and proactive definitely helps!
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