One more thing to try - check if you can upload a written statement through BenefitsCal explaining the situation. Under California regulations, a signed statement from you can sometimes serve as verification when other documentation isn't available. Make sure to explain that you're actively trying to get the records from San Diego but need more time. Be specific about what steps you've already taken.

I went through this exact same situation when I moved from Riverside to LA County about 8 months ago! The key thing is to act fast since your redetermination is coming up. Here's what worked for me: 1. Go to your LA County office in person if at all possible - bring a printed copy of your BenefitsCal account showing your address change and any correspondence you have 2. Ask specifically for form CW 215 and have them fill it out right there with you 3. Get a copy for your records and ask them to fax it to San Diego that same day 4. While you're there, request a "good cause" extension for your verification deadline - explain you're actively working to get the documents I also had success calling San Diego directly and explaining I was a former client who needed verification sent to my new county. They were actually more helpful than LA! Ask for their CalWORKs records department specifically. Don't give up - the system is frustrating but there are ways to make it work. You've got this!

Any updates on this? Were you able to get through to anyone who could help? This is important info for all of us on CalWORKs to know about since more people are using their benefits for online purchases now.

I'm so sorry this happened to you! This is exactly why I'm nervous about using my benefits online. Just wanted to add that when you're dealing with Walmart, make sure to ask for the "proof of delivery" document - not just them telling you it was delivered. They should be able to provide GPS coordinates, a photo of where it was left, and the signature if someone actually signed. If they can't provide these things, that's evidence that their delivery process failed. Also, keep calling back and getting different customer service reps - sometimes you get someone who's more willing to help. Don't let them brush you off! You paid for those items and deserve to get them or your money back.

also make sure u filled out ur SAR7 correctly!!! if u didnt report ur move on time they can cut u off or give u an overpayment!!! they r super strict about reporting requirements and the income reporting threshold (IRT

Just to follow up on this thread - address changes must be reported within 10 days, but they are not tied to your Semi-Annual Report (SAR7) timeline. The SAR7 is primarily for reporting income changes and household composition. For county transfers with CalWORKs: 1. Report your move to both counties (old and new) 2. Your case will be transferred to the new county 3. Benefits should continue uninterrupted if done correctly 4. The new county becomes responsible for your case management The BenefitsCal portal sometimes takes time to fully update after a county transfer, which is likely why you're seeing your regular benefit amount still displayed. This doesn't mean you'll receive duplicate benefits.

There should be a question in the application asking if you have an immediate need or emergency situation. Make sure to answer

I went through this exact same situation about 6 months ago - lost my job and needed help with my two kids. Here's what I learned: definitely apply online at BenefitsCal.com, but also call the county office the same day you submit to let them know you applied and ask about expedited processing since you're facing eviction. They have something called "Immediate Need" that can get you emergency cash within 3 days if you qualify. One thing that really helped me was having all my documents ready BEFORE starting the application - it took me about 45 minutes to complete once I had everything organized. The system does save your progress if you need to take breaks. Also, don't just wait for them to call you for the interview. After 3-4 days, start calling them daily to check on your application status. Be persistent but polite - the squeaky wheel gets the grease with these offices. Keep calling until you get that interview scheduled. Good luck! I know how stressful this is but hang in there - the help is available, you just have to push through the bureaucracy to get it.

Thanks everyone for all the advice! I just got off the phone with my worker (after 3 tries) and she confirmed tax refunds don't count as income. She said I should still write it on my SAR7 in the "money from other sources" section but clearly label it as "TAX REFUND - EIC PORTION: $1,210" so they code it correctly in their system. She also said I should keep my bank statements showing when I received it in case there's any confusion later. Such a relief!

That's great news that you got through to your worker and got clarification! Just to add one more tip - since you mentioned keeping bank statements, also keep a copy of your actual tax return showing the EIC breakdown. Sometimes workers change and the new one might not understand the coding, so having that documentation can save you headaches later. The fact that your worker told you exactly how to label it on the SAR7 is awesome - sounds like you got one of the good ones who actually knows the rules!