Walmart Plus stopped accepting EBT for online CalFresh orders - anyone else having this issue?

same thing happening to me!! its super frustrating bc i have 3 kids and no car. walmart plus delivery was the ONLY reason i could get all my groceries using my calfresh. now i have to take 2 buses to get to the store and can only buy what i can carry home. called walmart 4 times and keep getting different answers.

This is actually a system-wide issue that many CalFresh recipients are experiencing with Walmart Plus right now. What's happening is Walmart updated their payment processing system in late January, and it's causing compatibility issues with the EBT payment gateway. According to their official statement (I work for a community resource center), they expect it to be resolved by mid-March. In the meantime, you might want to try Amazon Fresh if it's available in your area - they're still accepting EBT for online orders. Also, some local grocery chains have started accepting EBT for delivery through Instacart.

I'm having the exact same problem!!! It's so frustrating because I specifically signed up for Walmart+ because they advertised EBT acceptance for delivery. I've tried calling Walmart customer service 5 times and get disconnected or transferred around. One rep even told me "we never accepted EBT online" which is a complete lie because I've been using it for months! Has anyone found a workaround? I'm wondering if maybe there's some new verification step we're missing?

This is absolutely ridiculous! Walmart+ advertises EBT acceptance as a major feature of their service, and now they're just canceling it with no warning? I've been on hold with them for HOURS trying to get answers. One rep told me it was a "temporary system upgrade" but it's been going on for weeks. I've reported them to the USDA SNAP retailer complaint line (1-866-866-9188) because they're discriminating against low-income families who depend on these services. I recommend everyone do the same - the more complaints they get, the faster this will be fixed. Walmart needs to either fix their system or give us all refunds for the subscription we can no longer use!

Have you guys tried using Claimyr to get through to someone at CalFresh who might have more info? I was dealing with a similar issue (not Walmart specifically, but another EBT online issue) and spent days trying to reach someone at my county office. A friend recommended Claimyr.com and they got me connected to an actual person at my county CalFresh office in about 15 minutes. The worker told me that sometimes the state has to recertify retailers for online EBT acceptance and Walmart might be going through that process. You can see how it works here: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Might be worth a try if you're getting nowhere with Walmart.

I want to clarify some misinformation in this thread. This isn't just a Walmart issue - it's related to a scheduled update in California's EBT online purchasing system. The update was scheduled for January but has taken longer than expected to implement. Here are the facts: 1) California is upgrading their EBT online purchasing system to improve security and expand retailer options 2) During the transition, some retailers are experiencing temporary issues with EBT processing 3) The official completion date has been extended to March 17, 2025 4) You can still use EBT in-store at all authorized retailers 5) Some retailers (Amazon, Safeway, some Vons locations) have already completed the update and are working properly If you've paid for Walmart+ specifically for EBT delivery, you can request a prorated refund for the affected time period. I recommend calling your county CalFresh office for the most accurate information about this transition.

i use instacart with my ebt works fine no problems

Update: I finally got through to a supervisor at Walmart after threatening to report them to the BBB. She confirmed it's a system-wide issue affecting all California EBT users on their platform. Apparently, they're having to update their system to comply with new California EBT processing requirements. She offered me a 3-month extension on my Walmart+ membership as compensation. You might want to try calling and asking specifically for a supervisor and mentioning the compensation I received!

Just want to share an official update: I attended a county CalFresh stakeholder meeting yesterday where this issue was discussed. The California Department of Social Services (CDSS) confirmed they're working with Walmart and other retailers on the EBT online purchasing transition. They recommend: 1. Try alternative retailers that have completed the update (Amazon Fresh, Safeway, Albertsons) 2. Contact your county office if you need accommodation due to disability or transportation issues - they may be able to arrange delivery alternatives 3. If you paid for Walmart+ specifically for EBT use, document your attempts to use the service and request a refund They expect most retailers to be fully operational by mid-March. If you're experiencing hardship because of this issue, make sure to tell your caseworker - they might be able to connect you with additional resources during the transition.

I'm having the same problem in Louisiana since April 5th of this year Walmart has refused to take my EBT card for online orders claiming it's a technical issue asking for my PIN to check a balance I put it in the correct pin and it tells me it's the wrong pin well after you do that three times then it comes up with some weird 489,000 some odd hours minutes before you can use it again saying that it's a technical issue. I have called and reported it several times during the month each time and they say they're going to send me an email back but they never do The only email I get is how was your conversation with whoever you talk to The IT team or whoever was supposed to give me an email and tell me what's going on with the issue each time they're telling me that it's going to be fixed in 24 hours and I receive no response back and nothing is done It is now May 5th and it continues this is the second month that I cannot purchase online orders through Walmart and I also have the year subscription to Walmart Plus and bought it for that purpose to get deliveries it would seem that technical issues generally calls problems and make revenue go down however this one is making revenue go up for Walmart because now the only orders are credit card orders bringing money into the company while the EBT people who only get milk here or small item there could easily override the delivery driver's ability to get to everyone in a day and you would have to prioritize those that have credit card orders over EBT orders if you wanted money coming into the company however they're supposed to be doing it equal it doesn't matter if you just buy milk you should receive that milk you shouldn't have it canceled and say you got a reorder it. It just appears that this could be something they're doing on purpose to make money here it is April the first financial quarter money must be going down or they're worried about tariff so they cut out the EBT people from delivery so that it increases their revenue cuz all orders are now credit card orders EBT does not bring very much money into the company. I would love to give Walmart credit and hope that it's just some weird technical issue but once again technical issues are problems that usually decrease revenue and they're fixed very fast this is making them increase revenue and they're fixing it extremely slow I don't even know that they're going to fix it meanwhile we've had four months of working EBT orders who's going to say that they're not going to continue this to the end of the year. As long as people don't stand up unify and start complaining to the better Business bureau they probably would attempt that.

This is absolutely unacceptable - I'm dealing with the exact same issue and it's been going on for over a month now! What really gets me is that Walmart is still actively advertising EBT acceptance for delivery on their website and in their app, but then when you try to actually use it, the system "mysteriously" doesn't work. I've been a Walmart Plus member for 8 months specifically because I'm disabled and can't easily get to the store. Now I'm paying for a service I literally cannot use for its main purpose. I tried calling customer service yesterday and they gave me the runaround for 45 minutes before telling me to "try again later" - no timeline, no real explanation, just corporate speak. After reading all these comments, I'm convinced this isn't just a technical glitch. If it was truly unintentional, they would have either fixed it by now or temporarily suspended new EBT-related Walmart Plus signups until the issue is resolved. Instead, they're still taking people's money while knowing the service doesn't work properly. I'm going to follow the advice here and file complaints with both the USDA and BBB. This feels like discrimination against low-income customers who depend on these services.