The ebtEDGE app or site has got to be the most frustrating and non-user-friendly app I have encountered.  There is no way to go and delete all the old information that has been put in before.  Then when you put all your info in, they can't find you.  Whoever put this app together really didn’t iron out the kinks and forgot everyone isn’t tech-savvy or has a smart phone.

The ebtEDGE app really can be incredibly frustrating to use. You're absolutely right that it's not user-friendly, especially when it comes to managing old information. That "can't find you" error is particularly maddening after you've taken the time to enter all your details correctly. Many benefit systems weren't designed with all users in mind, especially those who aren't tech-savvy or don't have access to smartphones. It's a legitimate accessibility issue that affects many people trying to access their benefits. If you're still struggling with the app, you might try: - Calling the EBT customer service number on the back of your card for direct assistance - Visiting your local benefits office where they might be able to help in person - Using the desktop website version instead of the app (sometimes it works better) - Asking if there's a paper-based alternative for managing your benefits Your frustration is completely valid. These systems should be designed to work for everyone who needs to use them, not just those comfortable with technology.