County transfer delay with CalFresh benefits - Riverside not accepting transfer?

riverside is THE WORST with transfers!! took them almost 5 weeks to process mine from LA county last year. keep calling everyday until u get someone. they prolly have ur case sitting in some digital pile somewhere 🙄

Unfortunately Riverside County has been known for slow case transfers. The proper timeline should be 5-7 business days after the transfer is initiated by your previous county. The problem you're experiencing is common because each county has different processing systems, and Riverside in particular is currently upgrading their case management software. You need to speak with someone in the Riverside TAD office directly. Try calling first thing when they open (7:30am) which is when wait times are shortest. Ask specifically for the Inter-County Transfer (ICT) coordinator. Make sure to have your previous case number ready. If emergency food assistance is needed while waiting, call 211 for referrals to local food banks. Also request an expedited processing of your transfer case due to hardship.

I went through this exact nightmare last year! Took Riverside 3 weeks to process my transfer from Orange County even though OC confirmed they sent everything. What finally worked was using Claimyr (claimyr.com) to get through to an actual person. Instead of waiting on hold for hours or getting disconnected, they got me connected to a case worker in about 10 minutes who found my transfer and processed it that same day. They have a video showing how it works: https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 Definitely worth it when you're desperate to get your benefits going again. The worker told me transfers often get stuck in their system and need someone to manually push them through.

u shud just go to the office in person. the one on magnolia ave is less crowded than the one by tyler mall. take a number early and bring ALL ur documents even if San B said they sent them. riverside loses stuff all the time lol

When I moved between counties last year, I learned that you're actually supposed to submit a new application in your new county rather than just waiting for the transfer to happen automatically. This creates a record in the new county's system that helps them match up with the transfer data coming from your old county. Log into BenefitsCal.com right away and submit a new application for Riverside County. Check the box that indicates you're currently receiving benefits in another county. This creates a 30-day timeline they have to follow by law. In the comments section, note that you were told a transfer was already sent from San Bernardino County on [date] and include your previous case number. Transfers often fall through the cracks when they arrive because there's no matching application in the receiving county's system.

Not to make you more stressed but when my benefits finally transferred to Riverside last year they also changed my issuance date! I used to get benefits on the 1st in San Diego but Riverside changed it to the 11th without telling me. You might want to check if they've assigned you a new date too once they process everything.

Update on your situation: Riverside County is required by ACL 18-13 (All County Letter) to complete Inter-County Transfers within 7 calendar days of receiving the case from the sending county. If it's been longer than that, they're technically out of compliance. I recommend taking these steps immediately: 1. Submit a new application through BenefitsCal as mentioned above 2. Request expedited service due to low/no income and resources 3. Call AND visit in person if possible 4. If you get a worker on the phone, request to speak with a supervisor if they can't immediately locate and process your transfer 5. If there will be a gap in benefits, ask them to issue emergency CalFresh benefits to cover the gap period You shouldn't have to wait for your next issuance date to receive the benefits you're entitled to. The county is required to preserve continuity of benefits during transfers.

I'm dealing with something similar right now! Moved from LA County to Riverside 3 weeks ago and still haven't received my benefits. What's really frustrating is that when I call the main CalFresh line, they tell me different things every time - one person said the transfer was processed, another said there's no record of it. I ended up going to the Riverside office on Alessandro Blvd last week with all my paperwork and they finally found my case buried in their system. The worker said they've been having issues with their new computer system not properly flagging incoming transfers. She processed it manually and said I should see benefits within 3-5 business days. If calling isn't working, definitely go in person with your case number from San Bernardino and any transfer confirmation they gave you. Bring your kids if you have to - sometimes that helps them understand the urgency of the situation.