CalFresh denied because they recorded my rent as $1270 when I pay $2350 - how to fix income calculation?
Im beyond frustrated with the CalFresh system right now! I just got denied benefits and when I looked at the paperwork, they completely messed up my expenses. I clearly told them MULTIPLE TIMES that my rent is $2350/month but somehow on my denial letter it says my housing expense is only $1270?? And they listed my utilities as $500 when my electricity bill ALONE was $500 last month (not even counting water and gas which was another $215). No wonder they're saying I make 'too much' - they're using completely wrong numbers! Has anyone else dealt with this? Do I need to appeal or is there a faster way to get them to recalculate with the ACTUAL amounts I'm paying? I have all my lease and utility bills to prove it.
19 comments


Alberto Souchard
omg same thing happened to me!! they put my rent at like half of what i actually pay. had to send them my lease agreement like 3 times before they fixed it 🙄
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Nia Watson
•Did they eventually approve you after you sent the lease? I just dont understand why they would change the numbers I gave them!
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Katherine Shultz
This is unfortunately a common problem with CalFresh. What's happening is that they're using the Standard Utility Allowance (SUA) for your area rather than your actual utility costs, and they may have input your rent incorrectly by accident. You definitely need to request a reconsideration immediately. Call your county office and specifically ask for a "reconsideration based on expense verification" rather than a formal appeal, which takes longer. Make sure you upload or bring copies of: - Your complete lease agreement showing the $2350 amount - Utility bills from the last 3 months - A signed statement explaining the discrepancy They should be able to recalculate your eligibility based on the correct expenses. The higher housing and utility costs could make a significant difference in your eligibility calculation.
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Nia Watson
•Thank you!! I'll call tomorrow morning and ask for exactly that. Didn't realize there was a difference between reconsideration and appeal. Really appreciate the advice.
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Marcus Marsh
THEY DO THIS ON PURPOSE!!!! The system is designed to deny as many people as possible. Ive been fighting with them for 2 years. they always "lose" my documents or claim i didnt submit something. one time they said my landlord verification "wasnt clear enough" even though it was the EXACT FORM THEY SENT ME. its a joke.
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Hailey O'Leary
•i dont think its on purpose, the workers r just overloaded with cases. my cousin works for them and says each person handles like 300+ cases
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Marcus Marsh
•They keep hiring more supervisors but not more workers. And they keep changing the computer systems every 2 years so noone knows how to use them right. Its definitely by design!!
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Cedric Chung
I used to process CalFresh applications, and I can tell you what probably happened. For the rent, someone likely made a data entry error - happens more than you'd think given the caseloads. For the utilities, though, this isn't necessarily an error. CalFresh uses something called the Standard Utility Allowance (SUA) in California which is currently about $500. Even if your actual utilities are higher, they often just use the standard amount. But here's what's important: make sure they're counting you for the FULL SUA and not the LIMITED SUA. Definitely call your eligibility worker and request a reconsideration. Bring documentation of your actual rent and all utility bills. If you paid more than $35 in heating or cooling costs, you qualify for the full SUA which should be counted correctly. The higher rent alone could make you eligible.
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Nia Watson
•This is really helpful - didn't know about the SUA thing. My heating bill was definitely over $35 (it was $180 actually). So even if they use the standard amount for utilities, fixing the rent alone might get me approved?
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Cedric Chung
•Yes, the rent correction alone could make a significant difference in your eligibility. The calculation uses your income minus allowable deductions (including housing costs). When they underestimate your rent by over $1,000, that's a huge impact on your net income calculation. Definitely worth pursuing a reconsideration with your correct rent amount documented.
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Talia Klein
I had this exact problem last year and spent WEEKS trying to get anyone on the phone. Kept getting disconnected after waiting for hours! I finally found this service called Claimyr that got me through to an actual person at the CalFresh office in like 20 minutes. Totally changed everything - they fixed my rent amount and recalculated my benefits. Check out their demo at https://youtu.be/eZ19FHRETv8?si=_CXnXqNXbLl26WB8 or their website claimyr.com - saved me so much frustration!
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Nia Watson
•Thanks, I'll check it out if I can't get through tomorrow. The phone system is absolutely horrible - last time I waited 2 hours and then got disconnected.
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Maxwell St. Laurent
dont forget to fill out form CF 558 'request for verification expense form' and the SAR 30 if your a new applicant. this is what I did for a client the other day who got denied. it made the difference to get approve. its not about how much u make all the time, its about the expenses you can verify that count against your income. and make sure to get a receipt for all your documents!
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Alberto Souchard
•what's the SAR 30? is that different from the regular SAR 7?
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Hailey O'Leary
my worker told me they can only count rent thats under the 'reasonable accommodation' amount for your area, maybe thats why they put a lower number?? idk if thats true tho
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Cedric Chung
•That's not correct for CalFresh. You might be thinking of Section 8 housing which does have reasonable rent standards. For CalFresh, they should count your actual rent amount as verified by your lease, regardless of what the market rate is in your area. There's no cap on the shelter deduction other than the maximum shelter deduction limit, which is currently around $640 for most households.
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Katherine Shultz
Update us when you get this resolved! For anyone else reading this thread with similar issues, always remember to keep copies of EVERYTHING you submit to CalFresh, and always get receipt numbers for documents you upload through BenefitsCal or bring to the office in person. Document management is often where these problems occur.
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Nia Watson
•Will do! I'm calling first thing tomorrow and bringing all my documents to the office if they can't fix it over the phone. I've learned my lesson about keeping copies of everything!
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Yuki Sato
This is so frustrating but unfortunately super common! I went through the exact same thing last month. They had my rent listed as $800 when I actually pay $1,950. What worked for me was going to the office in person with my lease agreement, utility bills from the last 3 months, and a written statement explaining the error. I also made sure to ask for a supervisor when the first worker seemed confused about how to fix it. The key is being persistent and having all your documentation organized. Don't let them tell you to "reapply" - insist on a reconsideration since this is clearly their data entry mistake. Good luck and don't give up!
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