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I went through something similar a few months ago! After recertification, my benefits were delayed by about 3 days from my usual date. What helped me was calling the EBT customer service line (1-877-328-9677) - they can tell you the exact status of your benefits and when they're scheduled to load, even if your caseworker isn't available. Also, if you're really in a bind for groceries, some food banks don't require you to wait for your CalFresh benefits and can help bridge the gap. I had to use one when my benefits were delayed and I had nothing left in my pantry. The 211 helpline (just dial 2-1-1) can connect you with local food resources if needed. Hope your benefits show up soon! The uncertainty is always stressful when you're counting on them for groceries.
This is really helpful advice! I didn't know the EBT customer service line could tell you the status - that's way better than waiting on hold for hours with the county office. And thanks for mentioning 211 for food banks. I'm hoping my benefits show up tomorrow but it's good to know there are backup options if they don't. The uncertainty really is the worst part when you're planning your grocery budget around a specific date.
I work at a county eligibility office and can shed some light on this! After recertification, your benefit date can definitely change if you get assigned a new case number. This happens more often than people realize - usually when there are system updates or when we need to correct errors in the original case setup. The good news is that once your new schedule is established, it should stay consistent going forward. Your benefits will load based on the last digit of your NEW case number, not your old one. So if your old case number ended in 6 (benefits on the 6th) but your new one ends in 9, you'll now get benefits on the 9th. As for timing, benefits typically start processing around 11:30 PM the night before your scheduled date and are usually available by 6 AM on your actual date. System maintenance can sometimes delay this until mid-morning, but it's rare. Pro tip: Your approval notice should show your case number - check the last digit to confirm your new benefit date! If you're still unsure, calling the EBT customer service line is faster than trying to reach your caseworker.
Thank you so much for this insider perspective! This explains everything - I was so confused why my date seemed to change after recertification. I'll definitely check my approval notice tonight to see what my new case number ends with. It's really reassuring to know this from someone who actually works in the system. I feel much less anxious about the whole situation now knowing there's a logical explanation and that the timing should be consistent going forward once the new schedule is established.
This thread has been such a lifesaver to read through! I'm new to CalFresh and honestly had no idea about most of these workarounds. When I got my EBT card a few weeks ago, all they included was a basic pamphlet about eligible foods - nothing about the MyEBT app, running transactions as credit, or any of these other helpful tips. It's really eye-opening to see how much practical knowledge exists in this community that just isn't shared officially. I'm definitely downloading the MyEBT app today and writing down all these backup options. The stress of potentially not being able to access your benefits when you need groceries is so real, especially when you're already dealing with food insecurity. Thank you to everyone who shared their experiences - this is exactly why community support is so important!
I completely understand that stress! I'm also new to CalFresh and this whole discussion has been incredibly educational. It's honestly shocking how little guidance they provide when you first get your benefits - just a basic pamphlet like you said, and then you're left to figure out all these crucial workarounds on your own. The MyEBT app sounds like it's going to be a game changer for so many of us! And knowing about options like running transactions as credit or asking stores to do test transactions could literally be the difference between being able to feed your family or not when issues come up. This community is such a valuable resource for filling in all those gaps that the official system leaves. I'm so grateful everyone has been willing to share their real-world experiences and solutions!
This thread is absolutely incredible - I wish I had found it when I first started receiving CalFresh benefits six months ago! Reading through everyone's experiences and all these practical solutions has been so enlightening. I had no idea about the MyEBT app, running EBT as credit, or asking stores to do test transactions. When I got my card, they literally just handed it to me at the county office with a pamphlet about eligible foods and that was it. No mention of any of these backup options that could save you when things go wrong! It's really frustrating that they don't provide comprehensive guidance upfront, but I'm so grateful for this community where people share their real-world knowledge. I'm downloading the MyEBT app right now and saving all these tips. The collective wisdom here is amazing - from bypassing phone menus to understanding that replacement cards keep the same PIN. Thank you to everyone who took the time to help others navigate these challenges. This is exactly what community support should look like!
Ruby, you're absolutely right about how invaluable this thread has been! I'm also relatively new to CalFresh (about 3 months in) and had the exact same experience - just got handed my card with that basic pamphlet and zero information about all these crucial backup options. It's really mind-blowing that such essential information isn't provided upfront when you consider how stressful it can be when your card doesn't work and you need groceries. The MyEBT app alone would have saved me so much anxiety during my first month! I love how this community fills in all those gaps that the official system leaves wide open. Everyone here has been so generous with sharing their hard-learned experiences, and it really shows how much we can help each other navigate these systems. I'm definitely going to pay it forward and help other newcomers when I gain more experience. Thanks for highlighting how amazing this collective knowledge-sharing is!
This is such valuable information - thank you everyone for sharing your experiences! I'm new to this community and haven't had to deal with stolen benefits before, but reading through all these responses makes me feel much more prepared in case it ever happens to me. A couple questions based on what I've read: When you withdraw the cash benefits from an ATM, are there any fees like with regular bank withdrawals? And does anyone know if you can use the cash benefits portion to pay bills online or does it only work for in-person purchases and ATM withdrawals? Also wanted to say how helpful it is that people mentioned specific details like listening to the full automated message and the 90-day expiration rule - those are the kinds of important details that caseworkers sometimes forget to mention but can make a huge difference!
Great questions! For ATM withdrawals, there usually aren't fees if you use ATMs that are part of the Quest network (most major grocery stores and many banks). You can find fee-free ATMs using the Quest ATM locator on their website. If you use an out-of-network ATM, there might be fees just like with regular bank cards. As for paying bills online, I don't think you can use the EBT cash benefits for that - it's designed more for in-person transactions and ATM withdrawals. The card doesn't work like a regular debit card for online purchases from what I understand. Your best bet is probably to withdraw the cash and then use that however you need to! And I totally agree about caseworkers sometimes missing the important details - this community has been such a lifesaver for figuring out all the stuff they don't tell you upfront!
I'm so sorry this happened to you! I went through the exact same thing about 6 months ago and it's such a frustrating experience. Everyone here has given you excellent advice, but I wanted to add one more thing that really helped me. When you do get your cash benefits back, I'd recommend taking a screenshot or photo of your balance right away showing both the food and cash amounts. I did this and it saved me later when there was a discrepancy in my account - having that proof made it much easier to resolve with customer service. Also, just to give you some peace of mind: in my experience, the reimbursement usually shows up faster than they tell you. My caseworker said it could take up to 10 business days but mine appeared after only 5 days. Keep checking your balance every couple of days! The whole system is definitely confusing (why they make stolen benefit replacements work differently than regular CalFresh is beyond me), but at least California does reimburse stolen benefits which not all states do. Hang in there - you should have your money back soon!
I'm new to this community and to CalFresh (just got approved last week), and this thread has been incredibly eye-opening! Reading Connor's experience gave me chills because I can totally see myself making the same mistake with my PIN and panicking when I can't access my benefits. I had no idea there was a separate EBT customer service line - I literally thought you had to go through the county office for everything! I'm so grateful everyone shared their real experiences and solutions instead of just empty sympathy. I've already saved that 1-877-328-9677 number in my phone and screenshotted all the verification tips. It's scary how something as simple as entering your PIN wrong can become such a crisis when those benefits are what's keeping you fed. Connor, I'm so relieved you got it sorted out quickly! Thank you to everyone who took the time to share practical advice - this is exactly the kind of community support that makes navigating these overwhelming government systems so much less terrifying for people like me who are just starting out.
Welcome to the community Zainab! I'm also pretty new here (about 2 months) and this thread has been such a learning experience for me too. It's amazing how many of us had no clue about that separate EBT customer service line - I've been doing everything wrong and calling the county office for issues that could have been resolved in minutes! Connor's situation really highlighted how quickly things can spiral when you don't know the right resources. I'm so glad everyone shared their real experiences here because this is the kind of practical information you just can't find anywhere else. It's reassuring to know there are people who actually understand what it's like to navigate these systems and are willing to help newcomers like us figure it out. Definitely saving all these tips for future reference!
This entire thread has been such a lifesaver to read! I'm brand new to both this community and CalFresh (literally just got my card yesterday), and Connor's situation was exactly what I was worried about happening to me. I had no idea there was a separate EBT customer service number - I thought you had to go through the county office for absolutely everything! Reading everyone's real experiences and practical solutions has been so much more helpful than any official government website. I'm definitely saving that 1-877-328-9677 number and all the identity verification tips right now. It's terrifying how something as simple as forgetting your PIN can turn into a food crisis when you're relying on these benefits. Connor, I'm so glad you got everything sorted out quickly! Thank you to everyone who shared their knowledge and experiences - this is exactly the kind of community support that makes these overwhelming government systems feel less scary for newcomers like me. I feel so much more prepared now knowing what to do if I ever run into EBT issues!
Jade Lopez
Does anyone know if there's a way to get text alerts when benefits are deposited? I always have this anxiety every month wondering if they'll come on time.
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Arjun Patel
•Yes! You can sign up for EBT text alerts through the ConnectEBT mobile app or at connectebt.com. It will notify you when benefits are deposited and give balance alerts. Many people don't know about this feature, but it's really helpful for exactly this situation.
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Yara Abboud
•@Arjun Patel Thank you so much for this tip! I had no idea the ConnectEBT app had text alerts. Just downloaded it and set up notifications - this will save me so much stress each month. Really appreciate you sharing this!
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Gemma Andrews
I'm new to CalFresh and this thread is so helpful! I just got approved last week and my benefits are supposed to load on the 8th (my case number ends in 8). Reading about the potential delays and the ConnectEBT app alerts makes me feel more prepared. It's reassuring to see that delays happen sometimes but usually resolve within a day. Thanks everyone for sharing your experiences - this community is amazing for newcomers like me!
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Jamal Wilson
•Welcome to the CalFresh community, Gemma! You're absolutely right - this group has been such a lifesaver for me too when I first started. The fact that you're already getting prepared with the ConnectEBT app shows you're ahead of the game. Don't hesitate to ask questions here - everyone is really supportive and helpful. Good luck with your first benefit deposit on the 8th!
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