I've been researching this issue extensively as it's affecting many families across California. Here's what's actually happening: 1. Criminals are using skimming devices AND hidden cameras to capture both card info and PINs 2. This isn't an inside job - it's organized crime groups using technology 3. California is behind other states in implementing security features on EBT cards To protect yourself: - Always cover the keypad completely when entering your PIN - Routinely change your PIN (every 30-60 days) - Check your balance after every shopping trip - Consider withdrawing your full benefits at once and using cash instead The state is working on implementing chip technology and mobile app features that would let you temporarily lock your card when not in use, but this won't be fully deployed until late 2025. In the meantime, you can request benefit replacements, though the process is frustratingly slow. If you've been affected, make sure to specifically ask for the "expedited theft resolution process" when you call. Some counties are piloting faster reimbursement, and Sacramento is one of them as of February 2025.

UPDATE: After trying for days to reach someone, I finally got through to Sacramento County using that Claimyr service someone mentioned above. It actually worked! I was connected to a fraud specialist who confirmed Sacramento IS part of the expedited program now. She said they can process theft claims in about 30 days instead of 90 if you have the transaction details and file a police report. She also recommended I download the ConnectEBT app to monitor transactions in real-time (I didn't even know this existed). Thanks everyone for your help and suggestions - I'll update again when/if I get my benefits restored.

This whole system is BROKEN!!! I called my county and the worker told me THREE different things in the same conversation about when we'll get the emergency benefits. First she said it was automatic, then she said I needed to apply, then she put me on hold and came back saying I needed to upload documents to prove the losses but couldn't tell me WHICH DOCUMENTS!! I've completely given up hope that we'll ever see this money. The CalFresh system is an absolute JOKE!!

UPDATE for everyone: Just saw on the CDSS website that they've extended the application period for Disaster CalFresh through the end of the month. If you're in an affected area and haven't applied yet, you now have until February 28th, 2025. Also, they've posted a list of all eligible zip codes on the BenefitsCal home page under emergency alerts. The supplemental payments for existing CalFresh recipients should all be issued by the 22nd according to the latest update.

One more thing to check - make sure your address is correct in the county system. I've seen cases where the card was sent to an old address because the school records and county CalFresh records had different information. When you call, ask them to verify your mailing address as well.

Just a quick update for everyone in this thread - the California DSS released a statement yesterday acknowledging delays with the Summer EBT card distribution. They're prioritizing replacements for families who were approved in April and May. When calling, mention reference code "SE-DELAY-2025" which they're using to flag these cases. This should help streamline the replacement process.

when u report ur rent increase make sure u also report ALL utilities u pay!! even if its just ur phone bill or internet!! those count toward the standard utility allowance and can get u more benefits!!!

BTW if ur low on food this month, don't forget to check local food banks! I use one that gives out fresh produce twice a month and another that does shelf-stable items once a month. Really helps stretch the CalFresh benefits.

Quick update: this is actually a known system issue affecting some EBT accounts this week. Several clients reported the same problem. The balance shows $0 on the app/website but the benefits are still there. Try using your card at a store (even for a small purchase) and it should work. The state is working on fixing the display issue. If your card doesn't work at the store, that's different and means you need to contact your county office immediately.

For future reference, if you have a serious CalFresh emergency like benefits disappearing, you can request an expedited interview with your county office. Under California regulations, they must provide same-day or next-day service for true hardship situations involving food insecurity. Make sure to specifically say "I have no food and need an emergency interview" when you call. That usually gets you past the regular queue.