


Ask the community...
I work at a community legal aid office, and we've seen dozens of these cases recently. While waiting for your claim to be processed, you might qualify for emergency CalFresh benefits. If you have less than $150 in monthly income and less than $100 in resources, you can receive expedited benefits within 3 days. Ask specifically about this when you go to the county office. Also, if they deny your claim or only reimburse part of the stolen amount, you have the right to appeal the decision within 90 days. Don't just accept a partial reimbursement!
Just a thought but did u use ur card at a sketchy gas station or ATM recently? my cousin got her benefits stolen and they found out that gas station had a skimming device.
Update on P-EBT fraud for 2025: The CDSS has actually implemented a new process for handling P-EBT theft cases specifically because of the increase in these incidents. When you contact them, ask about the "P-EBT Benefit Replacement Protocol" that was implemented in February 2025. Under this protocol, they can replace benefits if you file both a police report and a signed affidavit (which they will provide) attesting that you never received or used the card. The new process requires two forms of identity verification and proof of address, but can result in full benefit replacement within 30 days if approved. This is fairly new so some representatives might not be familiar with it - ask to speak with a supervisor if needed.
Did you eventually get this resolved? I'd be interested to know which approach worked for you, as I'm currently helping several families with similar P-EBT theft issues.
Yes! It took persistence but following the advice here really helped. Filed police report first, then got through to the county office (used that Claimyr service someone mentioned when I couldn't get through after 5 attempts). Asked specifically for the P-EBT Benefit Replacement Protocol and mentioned Administrative Remedy. Had to submit the police report, proof of address, and sign an affidavit. They replaced about 90% of the benefits after 6 weeks. The key was definitely the police report and being specific about the replacement protocol when talking to the county workers.
btw ur tax refund and the stiumulus are different things too. the stimulus comes from the government direct not through hr block unless u set that up special
Oh wow I'm really confused about everything! So I need to check on my stimulus separately from my tax refund too?? This is all so complicated.
Yes, they're different payments. Your tax refund is from your tax filing, while stimulus payments are separate government payments. For CalFresh purposes though, neither should affect your ongoing eligibility as they're considered one-time payments, not countable monthly income. Make sure to explain this when you talk to your worker.
Update us after you talk to your county worker! This information could help others who might face the same issue. Remember to: 1. Submit the verification documents they're asking for right away 2. Explain that your tax refund is a one-time payment 3. Ask them to restore your March benefits retroactively 4. Update your income information if anything has changed Good luck!
UPDATE: I just confirmed the current direct line for Kern County CalFresh is 661-631-6062. I called myself to verify before posting this. Press option 4 to speak to an eligibility worker about your case. Still had to wait about 15 minutes, but at least it didn't disconnect me. If your verification deadline is this Friday, make sure to mention that immediately when you get through. They're required to process emergency requests for clients at risk of benefit termination. Good luck!
UPDATE: Success! I finally got through using the 661-631-6062 number and pressing 4 like @profile2 suggested. Waited about 25 minutes but actually spoke to a real person! They accepted my explanation about the deposits being gifts from family, not income. The worker even gave me her direct extension for future reference. My verification is complete and my benefits should continue normally next month. Thank you everyone for your help! This community is amazing.
Yuki Tanaka
did u get one of those EBT fraud text alerts? my cousin got one but thought it was a scam so she ignored it and then lost all her benefits too
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Liam Murphy
•No, I never got any alert! That's part of what makes me so angry. I thought they were supposed to notify us about suspicious activity, but I didn't find out until I tried to buy groceries and my card was declined. Then I checked the balance on the app and saw all these weird transactions from the other side of town.
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LilMama23
once u get a new card dont store the card number on any websites or apps. also dont use the ebt card at small random stores. stick to major chains with better security on their machines
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Esmeralda Gómez
•This is good advice. Additionally, when you get your new EBT card: 1. Register it immediately on the EBT portal to monitor transactions 2. Opt-in for text/email alerts for all transactions 3. Consider changing your PIN monthly as a precaution 4. Never use your card at ATMs in non-bank locations 5. Check your balance frequently to catch unauthorized use early These steps significantly reduce your risk of repeat theft.
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