California CalFresh

CommunityGovernment Services

Can't reach California CalFresh? Claimyr calls for you, so you don't have to wait on hold.

Claimyr is a pay-as-you-go service. We do not charge a recurring subscription.

Using Claimyr will:

  • Connect you to a human agent at the DSS
  • Skip the long phone menu
  • Call the correct department
  • Redial until on hold
  • Forward a call to your phone with reduced hold time
  • Give you free callbacks if the DSS drops your call
Fox KTVUABC 7CBSSan Francisco Chronicle


Ask the community...

  • DO post questions about your issues.
  • DO answer questions and support each other.
  • DO post tips & tricks to help folks.
  • DO NOT post call problems here - there is a support tab at the top for that :)

CalFresh EBT not working to order groceries online through Walmart - anyone else?

Trying to order groceries through Walmart's website with my CalFresh EBT card since my car broke down, but keep getting payment errors. I've double-checked my balance ($487) and tried both the app and website but no luck. Called the EBT customer service and they said my card is active with no restrictions. Has anyone else experienced this? Is Walmart still accepting CalFresh for delivery in 2025? The county office is impossible to reach by phone and I'm out of food for my kids. Any tips on how to get this working or alternative delivery options that take EBT?

So glad you got it working! This thread is going to be super helpful for other people dealing with the same issue. I've bookmarked it because I know I'll probably run into this problem eventually too. The step-by-step troubleshooting here is way better than anything I could find on Walmart's help pages.

0 coins

This thread has been incredibly helpful! I just moved to a new area and was nervous about setting up EBT online ordering since I'd heard it can be tricky. Reading through all these detailed solutions and seeing how supportive everyone is makes me feel so much more confident about trying it. The step about adding your EBT card to account settings BEFORE placing an order seems like such a simple but crucial detail that I never would have known. I also really appreciate how many people shared backup alternatives - having multiple options like Walmart, Amazon Fresh, Target/Shipt, and Instacart means I won't be stuck if one service has issues. The timing tip about ordering during off-peak hours is genius too. Planning to do a small test order this weekend using these steps. Thank you all for sharing what actually works from real experience!

0 coins

Welcome to the community and your new area! Moving can make everything feel more complicated, but you're definitely in the right place for support. Your approach of doing a test order first is really smart - that's what I wish I had done when I was new to all this. One thing that might be helpful since you just moved is to double-check that your new address is in the delivery zones for all the services mentioned here. Sometimes coverage can vary even within the same city. Also, if you need to update your address with your county CalFresh office for any reason, that Claimyr service someone mentioned earlier might be useful for getting through to them quickly. The community here is super helpful, so definitely don't hesitate to ask if you run into any issues with your first order. Good luck with the move and your grocery delivery setup!

0 coins

Moving definitely adds an extra layer of complexity to everything! I went through a similar situation last year and one thing I learned is that even if your new address is technically in a delivery zone, some drivers are less familiar with certain neighborhoods and might have trouble finding your place. It might be worth adding detailed delivery instructions in your account (like which entrance to use, landmark descriptions, etc.) to avoid any delivery issues on your first order. Also, since you're new to the area, you might want to check if there are any local grocery stores that partner with these delivery services - sometimes they have better stock and faster delivery than the big chains. The community here is super welcoming to newcomers, so definitely reach out if you need any area-specific advice!

0 coins

CalFresh reduced my benefits by $85 after minimal income increase - doesn't match 2025 food costs!

I'm at my breaking point with CalFresh. My monthly benefits just dropped from $289 to $204 after my disability payment increased by only $72/month. How does that make ANY sense? Food prices have gone up AT LEAST 15% this year alone, and my tiny SSDI increase doesn't come close to covering that. I called the county office and the worker just kept repeating 'that's how the calculation works' but couldn't explain WHY. The whole point of food assistance is to help people EAT, but this 'accordion effect' where they slash benefits the second you get even a small income bump is making it IMPOSSIBLE to budget. I'm literally worse off now than before my disability payment increased. Anyone else dealing with this ridiculous benefit reduction that doesn't match today's prices? Is there any way to appeal or get them to consider current food costs??

I'm so sorry you're going through this - your situation is unfortunately becoming way too common and it's absolutely unacceptable! A $85 benefit reduction on a $72 income increase violates basic math, let alone the 30% rule that's supposed to govern CalFresh calculations. Based on everything shared in this thread, it sounds like there are widespread calculation errors happening, particularly around medical expense deductions and utility allowances. The fact that you have $350+ in monthly medical expenses that should be fully deductible makes me think that's where the error is. Here's what I'd recommend based on everyone's experiences: 1. Use that Claimyr service to actually get through to someone quickly 2. Ask for a complete written breakdown of your benefit calculation 3. Specifically verify they're applying your $350+ medical expense deduction correctly 4. Make sure you're getting the Standard Utility Allowance (SUA) if you pay for heating/cooling 5. If the numbers still don't make sense, request a fair hearing immediately Document everything and don't let them brush you off with "that's how it works" - clearly it's NOT working correctly for you and many others here. You deserve accurate calculations and enough food assistance to survive, especially when grocery prices have increased so dramatically this year. The system should be helping you, not punishing you for a tiny disability payment increase! Keep us posted on what you find out - your experience could help others facing similar calculation errors get their benefits corrected too.

0 coins

Thank you for laying out such a clear action plan! This is exactly the kind of step-by-step guidance I needed. You're absolutely right that my $350+ medical expenses should be making a huge difference in the calculation - I reported them months ago but now I'm wondering if they're actually being applied correctly. Your point about documenting everything really resonates with me. I've been so overwhelmed by this whole situation that I haven't been keeping good records, but I can see now how important that is for advocating for myself. I'm going to start a file with all my benefit notices, medical expense receipts, and notes from any calls I make. I'm feeling much more confident about calling tomorrow after reading everyone's experiences here. It's clear that "that's how it works" is NOT an acceptable answer when the math doesn't add up. I'll definitely ask for that written breakdown and push back if they can't explain the calculation properly. This community has been incredible - you've all given me the tools and confidence I need to fight this. I'll update everyone on what I find out, and hopefully my experience can help others too. Thank you for reminding me that I deserve accurate calculations and enough food assistance to actually live!

0 coins

I'm dealing with almost the exact same situation and it's beyond frustrating! My disability benefits went up $59 last month and they slashed my CalFresh by $78 - which makes absolutely no mathematical sense under the 30% rule everyone keeps mentioning. What really gets me is that I've been reporting my medical expenses (about $280/month) for over a year, but now I'm wondering if they're actually being counted correctly. Reading through all these experiences, it seems like medical expense deductions and utility allowances are where most of the calculation errors happen. The timing couldn't be worse either - grocery prices in my area have gone up so much that I'm spending about $40 more per week than I was last year just for the same basic items. A benefit reduction right now feels like being punished for getting a tiny cost-of-living adjustment that doesn't even come close to covering actual inflation. I'm definitely going to try that Claimyr service that @Hassan Khoury mentioned and ask for a detailed breakdown of my calculation. It's ridiculous that we have to become benefits experts just to get the correct amount of food assistance, but this thread has given me the knowledge and confidence to fight back. Thank you everyone for sharing your experiences - knowing I'm not alone in this makes such a difference!

0 coins

Welcome to the community, and I'm so sorry you're dealing with this too! Your situation with a $78 reduction on only a $59 income increase sounds just as mathematically impossible as what I'm facing. It's both validating and deeply troubling to see how widespread these calculation errors seem to be. Your point about the timing being terrible really hits home - I'm spending way more on groceries too, and these benefit cuts feel like we're being punished for tiny disability increases that barely keep up with inflation. The fact that you've been reporting $280/month in medical expenses for over a year but they might not be calculating them correctly is exactly what I'm worried about with my own case. I'm planning to call using Claimyr tomorrow morning too, so we should definitely compare notes on what we find out! From everything people have shared here, it sounds like getting that detailed calculation breakdown is key to catching these errors. The fact that @Hassan Khoury got $67 restored just by having them properly apply deductions gives me hope that we can get these mistakes fixed. It really shouldn t'take a whole community teaching us how to navigate their own system, but I m'grateful this thread exists. Let s'both push for those written breakdowns and not accept that "s'how it works when" the math clearly doesn t'work! I ll'update here with what I learn, and I hope you will too. We ve'got this!

0 coins

CalFresh benefits missing on scheduled issuance date - approved in May but no EBT reload?

I'm seriously stressing out right now! My CalFresh account shows as 'active' but I didn't get my benefits loaded on my EBT card on the 8th like I was supposed to. This is only my second month - I just got approved on May 17th and received my first payment without any issues. My case number ends in 8 so I should've gotten my benefits on the 8th according to the issuance schedule. I've called the county office for the last two days and all I get is a recording saying 'leave a detailed message and we'll call back within 3 business days.' I left TWO messages already! My kids are hungry and I budgeted expecting this money to be there. I don't understand what could have gone wrong when nothing changed in my situation and my status still shows active online. Has anyone else experienced delays with their June benefits? Or could there be something specific that happens after your first month that nobody told me about? I'm getting really worried that I might need to reapply or something.

That's such great news! I'm so relieved you got it resolved quickly. The transition from expedited to regular benefits seems to be a common issue that trips up the system but nobody warns new recipients about it. It's frustrating that you had to go through the stress of not knowing what was wrong, especially with kids to feed. Definitely keeping Claimyr bookmarked for future reference - seems like it's a real lifesaver when the regular phone system fails us. Hope your benefits load smoothly from now on!

0 coins

This is such a relief to read! I'm new to this community and CalFresh myself (just applied last week), so seeing posts like this makes me really nervous about what to expect. It's crazy that they don't warn people about these transition issues - seems like something they should mention when you first get approved. I'm definitely saving that Claimyr link for future reference just in case. Thanks for sharing your experience and I'm so glad your kids won't have to go hungry anymore!

0 coins

Welcome to the community! Don't let this scare you too much - while these system glitches happen, they're usually fixable once you get through to the right person. The key thing I've learned from reading everyone's experiences here is to keep all your paperwork organized and don't be afraid to advocate for yourself when something seems wrong. Most of the time your benefits will load exactly when they're supposed to, but it's good to know resources like Claimyr exist for those times when the system hiccups. Good luck with your application!

0 coins

This is exactly why I love this community - everyone jumps in to help when someone's struggling! @Chloe Taylor I'm so happy you got your benefits sorted out. The expedited-to-regular transition issue seems to happen more often than it should, and you're right that they really should warn people about potential delays during that switch. For anyone else reading this who might face similar issues, it sounds like Claimyr is definitely worth trying when the regular phone system isn't working. It's ridiculous that we have to use third-party services to get basic help, but if it gets people the assistance they need faster, I'm all for it. Thanks for updating us with the resolution - posts like this are so valuable for other families who might hit the same roadblock!

0 coins

Welcome to the community @Alice Fleming! I'm pretty new here too and this thread has been incredibly eye-opening. It's amazing how something that should be straightforward - getting your monthly benefits - can turn into such a stressful situation because of system glitches that nobody warns you about. I'm glad @Chloe Taylor got everything resolved, but it really shouldn t'take a third-party service to get basic help from a government program. At least now we all know what to watch out for and have resources like Claimyr if we run into similar issues. This community seems really supportive which makes the whole process feel less overwhelming!

0 coins

Welcome to the community @Alice Fleming! I'm also pretty new here (just got approved a few months ago) and this thread has been eye-opening for me too. It's amazing how many little quirks and potential issues exist in the CalFresh system that they don't tell you about upfront. The fact that @Chloe Taylor had to go through all that stress over what turned out to be a routine system transition is really frustrating, but I m'so glad this community exists to help people navigate these problems. Good luck with your application process - hopefully it goes smoothly for you!

0 coins

CalFresh EBT card theft epidemic - my benefits stolen for third time this year!

Just sitting in the Sacramento County office for the THIRD TIME since January because my EBT benefits were stolen AGAIN. The waiting room is packed with people all saying the same thing - benefits stolen! One woman just stood up and started telling the workers they need to fix their system because this is completely unacceptable. I couldn't agree more! My situation is beyond frustrating. I got my February benefits ($435) on the 10th, checked my balance that night, everything was fine. Woke up on the 11th and EVERY PENNY was gone - transactions in cities I've never even visited! Called the EBT hotline, reported it stolen, got a replacement card, and now I'm waiting for them to investigate and "maybe" replace my benefits in 7-10 business days. This happened to me twice already - once in January and once in November. Each time they promise they're "enhancing security" but nothing changes. My family can't keep waiting weeks for replacement benefits while they "investigate." Is anyone else experiencing this constantly? What are we supposed to do? I'm seriously considering asking if they can just give me actual paper food stamps again like the old days. At least those couldn't be hacked!

I work with CalFresh recipients daily, and here's what I'm telling everyone: 1. Request a new EBT card even if yours hasn't been compromised yet 2. When you receive the new card, IMMEDIATELY change the PIN 3. Call the EBT customer service line and request the "card freeze" feature be activated 4. Only unfreeze your card immediately before shopping, then freeze it again after 5. Check your balance through the official app DAILY The latest skimming devices can capture both your card data and PIN in seconds. The thieves are targeting certain stores and specific days of the month when benefits are typically distributed. Paper food stamps aren't coming back, but many counties are piloting direct deposit options for CalFresh similar to how they handle CalWORKs. Ask your worker if your county is part of the pilot program.

0 coins

This is incredibly helpful. I didn't realize I could proactively request a new card. I'm going to do that right away and set up all these security measures. I asked about the direct deposit option and my worker said Sacramento County isn't in the pilot yet, but they're supposed to join later this year. Fingers crossed!

0 coins

I'm so sorry this keeps happening to you! I'm new to CalFresh and honestly terrified after reading all these stories. I just got approved last month and now I'm paranoid every time I use my card. Quick question - when you say "card freeze" feature, is this something I have to specifically ask for when I get my card? Or should it already be available? My worker didn't mention anything about security features when she gave me my card, just told me my PIN and sent me on my way. Also seeing people mention checking balance daily through an app - what's the official app called? I've just been calling the phone number on the back of my card but an app would be so much easier. Thanks for sharing your experience even though it's frustrating. Better to know what to watch out for!

0 coins

CalFresh benefits missing from EBT card this month - payment delay?

So I checked my EBT card balance this morning expecting my CalFresh deposit (normally comes on the 11th for me), and there's NOTHING there! My account shows $0 available. No warning, no letter, nothing from the county. I have 2 kids to feed and literally emptied my fridge last night thinking I'd go shopping today. Has anyone else not received their benefits yet this month? Is there some kind of system-wide delay happening? I'm seriously panicking right now because we have almost no food in the house and I don't get paid from work until next Friday.

I turned in my sar7 and it's still being reviewed!?!? I was supposed to get my food stamps today ..I called the 800 number to my county and it's saying EBT is active but won't get my food stamps til November...is anyone else dealing with such chaos ? Yop it off I never got a notice of action

0 coins

Oh wow, that sounds incredibly frustrating! Having to wait until November when you were supposed to get benefits today is such a long gap. The SAR7 review process can sometimes take longer than expected, especially if there are system backlogs like what others have mentioned in this thread. A few thoughts - you might want to try calling and specifically asking about expedited processing since you're in a hardship situation with no food assistance. Also, the lack of a Notice of Action is concerning because they're required to send those. You could request they resend it or ask them to explain the delay over the phone. Have you tried using that Claimyr service others mentioned to get through to someone who can actually look at your case? It might be worth trying to get a real person who can explain why there's such a long delay and see if anything can be done to speed up the review process.

0 coins

I'm new to this community and this situation is exactly what brought me here - my CalFresh benefits that normally deposit on the 12th still haven't shown up and I was getting really worried. Reading through everyone's experiences has been such a huge relief because I thought maybe my case got closed or something went wrong on my end. It's incredibly frustrating that there's a system-wide issue but no official communication about it to recipients. We shouldn't have to rely on community forums to figure out what's happening with our food assistance! Thank you to everyone who shared resources like Claimyr and information about emergency issuance - I had no idea those options existed. I'm definitely going to try calling tomorrow using some of these suggestions. It's really unfortunate that this is how I'm getting introduced to the community, but I'm grateful for how supportive and helpful everyone has been in sharing practical solutions when the official channels have failed us.

0 coins

Welcome to the community! I'm also relatively new here but have been dealing with similar CalFresh issues. It's really reassuring to see how supportive everyone is when these system failures happen. I totally agree that we shouldn't have to crowdsource information about delays in our food assistance - there should be better communication from the state when there are known issues. I hope you're able to get through tomorrow using some of the resources people shared. The Claimyr service seems to be working well for people based on what others have said. It's frustrating that this is happening to so many of us at once, but at least we can help each other navigate it. Definitely keep us posted on how it goes - your experience might help the next person dealing with this!

0 coins

Prev1...1819202122...327Next