California CalFresh

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CalFresh EBT card suddenly emptied - no answer from customer service number!

I just checked my EBT card balance and all my CalFresh benefits are GONE!!! I had around $430 that should last me til the end of the month, and now it shows $0. I didn't authorize any transactions and nobody else has my card. Been trying to call the number on the back of my EBT card for 2 hours but keep getting stuck in the automated system or it hangs up on me! I have 2 kids to feed and literally no money for groceries now. Has this happened to anyone else? Was it a system glitch? Theft? How do I get this fixed ASAP? County office doesn't open until Monday and we need to eat before then!

Update: finally got through to EBT after using that Claimyr service! They confirmed it was fraud, canceled my card, and are sending me a new one that should arrive in 3-5 business days. They said my fraud claim could take up to 30 days to investigate, but the rep noted my account that I have children and need emergency assistance. Said I should also visit my county office on Monday to request emergency replacement benefits while the claim is pending. Will update how it goes!

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Excellent! Make sure to bring your fraud claim confirmation number and transaction records when you go to the county office on Monday. Ask specifically about 'immediate need' or 'emergency replacement' benefits due to fraud. Since you have children, they should be able to expedite emergency benefits while your main claim is processing.

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I'm so sorry this happened to you! This is unfortunately becoming more common. A few additional tips that helped me when I went through EBT fraud: 1. Screenshot or print your transaction history showing the fraudulent purchases - you'll need this documentation 2. When you get your new card, consider changing your PIN to something completely different 3. Be extra careful about where you use your EBT card - avoid gas stations and smaller stores where skimmers are more common 4. Some grocery stores have started putting security sleeves over their card readers - look for those Also, while waiting for your benefits to be restored, check if your kids' school participates in weekend backpack programs. Many schools send home food packages on Fridays for families in need. The school counselor or main office would know about this. Hang in there - I know it's scary but the system does work eventually. My benefits were restored in about 3 weeks.

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EBT PIN locked out - urgent help needed for accessing CalFresh benefits this weekend!

HELP!! My EBT card is telling me my PIN isn't working and I think it's locked now. I tried 3 times at the grocery store (SO embarrassing with people waiting behind me) and then it just wouldn't let me try again. I have $537 in CalFresh benefits that I NEED to use for my kids this weekend. The customer service number just has a recording saying they're closed until Monday!!! What am I supposed to do? Can I reset the PIN online somewhere? Or do I have to wait until Monday to call? My kids need to eat and I can't afford to wait 2 more days. Has anyone dealt with this before? Any way to fix it without calling?

Not to get off topic but why do they always reset the CalFresh benefits on different days? Mine come on the 7th but my sister gets hers on the 14th. Makes no sense!

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CalFresh benefits are actually distributed over the first 10 days of each month based on the last digit of your case number. This helps prevent grocery stores from getting overwhelmed with all EBT customers shopping on the same day. Your sister's case number must end in a different digit than yours, which is why she gets benefits on a different day.

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So glad you got it sorted out! For future reference, you can also check your EBT card balance and transaction history through the ebtEDGE mobile app - it's really helpful for keeping track of your benefits and making sure everything looks right. And don't feel embarrassed about the PIN lockout - it happens to everyone! The cashiers see it all the time and most are pretty understanding about it.

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County transfer delay with CalFresh benefits - Riverside not accepting transfer?

Has anyone dealt with a CalFresh case transfer to Riverside County? I moved from San Bernardino last month and was told my benefits would transfer and I'd get them on the 3rd as usual. It's now the 10th and nothing on my EBT card! Called San Bernardino yesterday and they said they already transferred everything to Riverside weeks ago. Called Riverside's automated line but can't get through to a real person. My kids are asking for dinner and my fridge is nearly empty. How long does Riverside typically take to process transfers? This is ridiculous!

Update on your situation: Riverside County is required by ACL 18-13 (All County Letter) to complete Inter-County Transfers within 7 calendar days of receiving the case from the sending county. If it's been longer than that, they're technically out of compliance. I recommend taking these steps immediately: 1. Submit a new application through BenefitsCal as mentioned above 2. Request expedited service due to low/no income and resources 3. Call AND visit in person if possible 4. If you get a worker on the phone, request to speak with a supervisor if they can't immediately locate and process your transfer 5. If there will be a gap in benefits, ask them to issue emergency CalFresh benefits to cover the gap period You shouldn't have to wait for your next issuance date to receive the benefits you're entitled to. The county is required to preserve continuity of benefits during transfers.

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Thank you so much for this helpful information! I didn't know they had a 7-day requirement or that I could request emergency benefits to cover the gap. I'm doing all of these steps first thing tomorrow morning. I'll update here with what happens in case anyone else has this problem in the future.

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I'm dealing with something similar right now! Moved from LA County to Riverside 3 weeks ago and still haven't received my benefits. What's really frustrating is that when I call the main CalFresh line, they tell me different things every time - one person said the transfer was processed, another said there's no record of it. I ended up going to the Riverside office on Alessandro Blvd last week with all my paperwork and they finally found my case buried in their system. The worker said they've been having issues with their new computer system not properly flagging incoming transfers. She processed it manually and said I should see benefits within 3-5 business days. If calling isn't working, definitely go in person with your case number from San Bernardino and any transfer confirmation they gave you. Bring your kids if you have to - sometimes that helps them understand the urgency of the situation.

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Do kids qualify for extra CalFresh benefits through 'Sunbucks' program?

I overheard someone at the grocery store talking about getting extra food benefits for their kids through something called 'Sunbucks'? My caseworker never mentioned this when I applied for CalFresh last month. I have 3 children (ages 5, 8, and 12) and we're barely making it on our current benefit amount ($825/month). Does anyone know if 'Sunbucks' is a real program and how I could get my kids qualified? Do I need to submit a separate application or contact my caseworker? Any help appreciated!

Yes, you'll submit the SAR7 at the 6-month mark of your certification period. Since you applied last month, you should receive it around June 2025. Make sure you report any income changes accurately, including the child support. If your income has decreased at all since your initial application, you can actually report that now (not just at SAR7 time) and potentially get your benefit amount increased. Also, don't forget that your utility costs can be factored in using the Standard Utility Allowance (SUA) which might increase your benefit amount.

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Thank you! My income is the same but our electric bill has gone way up with summer coming. I'll ask about that SUA thing when I call to check on the Summer EBT in May. Really appreciate everyone's help in understanding these programs better!

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Just wanted to add that you can also check your state's Summer EBT website for updates! California usually posts information about when benefits will be issued and any important deadlines. Also, if you move during the school year, make sure to update your address with both your school district AND your CalFresh case - I've seen families miss out because their notification letters went to old addresses. The $120 per child really does help stretch the food budget during summer when kids are home all day!

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Summer EBT (Sun Bucks) eligibility for non-school children on CalFresh - confused about rules

Really confused about the new Sun Bucks program (Summer EBT) and who qualifies in my household. I have 3 kids - my 8-year-old and 11-year-old are in school, but my youngest is only 3 and not in any preschool program yet. We all get CalFresh benefits. Last month at the grocery store, the cashier mentioned something about 'Sun Bucks coming soon' but I don't know if that's just for my school-aged kids or if my toddler qualifies too? The CalFresh worker I talked to last week seemed confused when I asked. Has anyone received clear information about this? Thanks for any help!

does anyone know how much the sun bucks pays? is it the same amount as the p-ebt we got during covid?

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Summer EBT/Sun Bucks provides approximately $40 per eligible child per month during the summer months (typically June, July, and August). It's less than what was provided during COVID under P-EBT, which was around $120 per month at its peak. Unlike P-EBT which was a pandemic response, Summer EBT is now a permanent program to help families when school meals aren't available during summer breaks.

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I'm in a similar situation with my 4-year-old who isn't in any formal program yet. After reading through all these responses, it sounds like I need to look into Head Start or other state-funded preschool programs if I want my younger child to qualify for Sun Bucks. Does anyone know if there's a waiting list for Head Start programs, or how early I should apply for next year? It seems like getting into one of these programs would not only help with my child's education but also make them eligible for the summer food benefits.

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