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I'm so sorry this is happening to you! I'm new to this community but have been dealing with CalFresh issues for a while now. Since you found that missing rent verification notice in your BenefitsCal account, you're actually in a really good position to get this resolved quickly. One thing I learned the hard way - always screenshot those BenefitsCal notices as soon as you see them because sometimes they disappear from the system. Also, when you call tomorrow, if the first person you talk to can't help or seems dismissive, politely ask to speak with a supervisor. Sometimes the front-line workers don't have the authority to reinstate benefits immediately but supervisors do. Also wanted to mention - if you're really worried about food this week, most food banks don't require any paperwork or proof of need. The Food Bank of the Redwoods has locations throughout Humboldt County and they're really helpful. You can find their locations and hours online. It's not a permanent solution but it can help bridge the gap while you get your benefits restored. Hang in there - it sounds like this should be fixable once you provide that rent receipt!
Thank you so much for the advice and the food bank suggestion! I already took screenshots of the BenefitsCal notice after finding it - definitely don't want that disappearing. I'll remember to ask for a supervisor if needed. The Food Bank of the Redwoods is a great tip too - I was so focused on getting my benefits back that I didn't think about immediate food assistance. Really appreciate the support from everyone here!
This is exactly why I always tell people to check their BenefitsCal account weekly, even if you're not expecting anything! The notification system is absolutely broken - I've missed so many important notices because they never send emails or texts, just quietly post them online. For future reference, you can also set up your own reminder to check the portal every Friday or something. I put it in my phone calendar after missing a crucial verification request last year. Also, when you call tomorrow with that rent receipt ready, ask them to make a note in your file about the notification failure. It won't help you right now, but if it happens again you'll have documentation that this is an ongoing system issue. Some counties are finally starting to acknowledge these problems and making policy changes, but only when people document the failures. Good luck getting this resolved! Sounds like you have all the right info now to get your benefits restored quickly.
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I've heard about this too. My cousin used it when her account got locked and she couldn't access her benefits. Said it saved her hours of waiting.
Just wanted to chime in as someone who went through the same confusion when I first got CalFresh! The system really isn't intuitive at all. Your benefits will always come on the same date each month (the 11th in your case) and they don't expire for almost 9 months, so you have plenty of time to use them. I actually keep a little calendar now marking my deposit date so I can plan my grocery trips better. Don't feel bad about not knowing - I think most of us had to learn this stuff the hard way through trial and error rather than getting clear explanations upfront.
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UPDATE: Just wanted to let everyone know my extra payment came through today (the 18th) just like you all said it would! Thank you all for the helpful information - especially about the difference between TFS and CNAP. I'm still learning all these CalFresh terms and programs. Now I need to focus on my recertification next month so there's no gap in benefits!
Glad to hear it! Good luck with your recertification. Remember to submit it at least 15 days before your TFS period ends. The online system through BenefitsCal is much faster than paper applications.
Mine came too but they should've WARNED EVERYONE properly. Lucky I had some emergency ramen packets or my kids would've gone hungry!!!
I'm new to CalFresh and this thread has been SO helpful! I just got approved last month and didn't even know about the CNAP supplement until reading this. I've been wondering why I got an extra $75 on my card and thought it was a mistake. Now I know it's actually supposed to be there! Question for everyone - when you're on regular CalFresh (not TFS), does the CNAP supplement always come on the 15th? And is there anywhere I can sign up for notifications about delays like this so I don't panic when payments are late? I'm a single mom and every dollar counts for groceries. Thanks to everyone who explained the difference between TFS and CNAP - the county worker who helped me didn't mention any of this stuff! 🙏
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This is why I always keep some extra food on hand for these situations. The system is so unreliable sometimes. Glad it worked out!
You're right, that's a good reminder. I usually do have backup but this month has been especially tight with school starting.
So glad everything worked out for you @Amina! I've been through this exact same panic before. For future reference, I've found that keeping the EBT customer service number (1-877-328-9677) saved in my phone helps, and they usually have recorded messages about system-wide delays when they happen. Also, some food banks and churches do emergency food assistance if you ever get stuck waiting for delayed benefits again. It's such a relief when those funds finally show up though - hope your grocery shopping went well!
Ethan Brown
That's great news! Gives me hope ours will be here soon. Thanks for the update!
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Vera Visnjic
I'm in a similar situation with my daughter Rachel - we're in Pasadena area and still haven't received hers either. It's reassuring to see from everyone's updates that the R names are finally starting to go out this week. I've been checking our mail obsessively! Thanks for asking this question because I was starting to think we were the only ones still waiting. Going to keep an eye out for that plain white envelope with the state logo that others mentioned.
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