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I'm in a similar situation with my kids - last name starts with L and still waiting! It's really helpful to see everyone's experiences here. I didn't realize the cards looked so different this year or that they come in plain envelopes. I'll definitely be checking our mail more carefully and won't throw away anything that looks like junk mail. Thanks for sharing the portal link too - I'm going to check that tonight to see if there's any status update for our family. It's reassuring to know they're actually following the alphabetical order mostly, even if there are some exceptions based on school districts and counties.
Hey Pedro! Since your last name starts with L, you should be getting your cards really soon based on what everyone's been saying. I'm new to this whole P-EBT thing but it sounds like they're right around the L range now. Definitely check that portal link that Katherine shared earlier - it seems like it's been really helpful for people to track their status. I'm still learning about all this but everyone here has been so helpful with sharing their experiences!
I'm also waiting for my P-EBT cards and this thread has been so helpful! My kids' last name starts with N so I'm hoping we'll get ours in the next week or two based on what everyone is saying. I had no idea about the purple design or that the envelopes look like junk mail - I'll definitely be checking everything carefully. Does anyone know if the cards come with instructions on how to activate them or do you have to call a number? Also wondering if there's a way to check the balance once you get the card activated. Thanks everyone for sharing your experiences!
Hi Yara! I'm also new to this community but from what I've been reading in this thread, the P-EBT cards usually come with basic activation instructions printed on a sticker on the card or included in the envelope. You typically call the number on the back of the card to activate it and set up your PIN. For checking balances, you can usually call the customer service number, check online at the EBT website, or get a receipt when you use the card at stores. Since your last name starts with N, based on what everyone's been sharing, you should definitely get yours soon since they seem to be around the L-M range now!
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I'm dealing with the exact same issue right now! Called the EBT line three times today and keep getting that "information doesn't match" message when I enter my zip code. It's so frustrating because I know I'm entering it correctly - I've been using the same zip for years. Reading through these comments it sounds like there was a system update that caused problems, so hopefully it gets fixed soon. I need to check my balance before I go grocery shopping tomorrow. Has anyone tried using the mobile app instead of calling? Wondering if that works better during these technical issues.
I tried the mobile app yesterday when I was having the same zip code problem and it gave me the same error! So frustrating. But based on what Zainab said about the system update, it should hopefully be working by now. I'm going to try both the app and calling again this evening. If you're still having trouble tomorrow, definitely call your county office directly - that seems to be the backup solution everyone's recommending here.
I'm having the exact same problem! Been trying to reset my EBT password since yesterday and keep getting that zip code error. It's so stressful when you need to access your benefits and the system won't cooperate. Based on what everyone's saying here about the system update, I'm hoping it gets resolved soon. In the meantime, I'm going to try some of the suggestions like entering the zip code really slowly and maybe trying the zip+4 format. Thanks everyone for sharing your experiences - at least I know I'm not going crazy and it's not just me!
You're definitely not going crazy! I'm a newcomer here but I'm dealing with the exact same issue. It's really reassuring to see so many people experiencing this and getting helpful advice from community members like Zainab who actually work in the system. I'm going to try the slow zip code entry method that Carter suggested, and if that doesn't work, I'll wait until this evening since it sounds like the system update should be resolved by then. Thanks everyone for making this less stressful by sharing your experiences!
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Great news! When you get your new card, remember to activate it right away through the automated system. Also, for future reference, you can check your EBT balance and transaction history anytime by calling the number on your card or through the ConnectEBT mobile app. The app is really helpful for monitoring your account regularly.
So glad you were able to get it resolved quickly! That must have been such a relief to hear that no benefits were used. Just wanted to add that if you haven't already, it's also a good idea to check if your county has any local EBT replacement programs - some counties can issue emergency replacement cards same-day if you visit their office in person. Might be worth knowing for the future. Also, once you get your new card, consider writing down the customer service number somewhere safe at home so you'll have it even if your card gets lost again. Hope the rest of your month goes smoothly!
That's really helpful to know about the emergency replacement cards! I had no idea some counties could do same-day replacements. I'll definitely look into what my county offers and write down that customer service number somewhere safe at home. Thank you for the extra tips - this whole experience has taught me I need to be more prepared for situations like this!
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Just following up - how did your appointment go? Were you able to get any assistance?
Just got back! It was so much better than I expected. The worker knew exactly what I was talking about when I mentioned HDAP and the Homeless Prevention Program. They took all my documentation and said I should hear back within 3-5 business days. The landlord agreed to hold the apartment until next Wednesday. Keeping my fingers crossed! Thank you all SO MUCH for your help - I went in prepared because of your advice instead of confused and anxious.
That's such great news that your worker was knowledgeable and helpful! It makes such a difference when they actually know the programs. Really hoping you get approved - sounds like you did everything right by going in prepared with all the documentation. Please keep us updated on what happens! Your experience will definitely help other people in similar situations who find this thread.
So glad to hear your appointment went well! As someone who's been through the housing assistance process myself, I know how nerve-wracking it can be when you're facing homelessness and dealing with tight deadlines. It sounds like you really did your homework and came prepared - that makes all the difference. The fact that your worker was familiar with HDAP is a great sign. In my experience, when the worker knows the programs well, the process tends to move faster. Fingers crossed you get good news soon! And yes, definitely update us - your story could be exactly what someone else needs to read when they're in a similar situation.
Natasha Volkova
I'm glad you're getting some good suggestions here. One last thing to know is that even if it takes time to get the additional cards, P-EBT benefits are retroactive to the eligibility date. So when your children's cards do arrive, they should have the full benefit amount they're entitled to, including for the months you were waiting. Don't worry about losing benefits during this resolution period.
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Paolo Ricci
•That's really reassuring to hear! I was worried the benefits would expire or something while I'm trying to sort this out. I'll update this thread once I've tried some of these suggestions and let everyone know what works.
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Molly Chambers
I'm dealing with a similar situation right now! My daughter got her P-EBT card last month but my son who's in the same grade at the same school still hasn't received his. I called our school's main office and they transferred me to the district's food services coordinator who was actually really helpful. She explained that sometimes there are delays when kids have different spellings of their names in different systems (like if the school uses "Michael" but the state records show "Mike"). She was able to verify both my kids were on the submitted list and gave me a reference number to use when I contact the county office. Definitely try the district food services department - they seem to know way more about the P-EBT process than individual school secretaries!
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