I'm dealing with this exact same issue right now! My daughter should have gotten her P-EBT card weeks ago. I called the 877-328-9677 number three times and keep getting different information each time. The first person told me to wait 2-3 weeks, the second said there was a "system update" causing delays, and the third couldn't even find my daughter's case in their system. What's really frustrating is that other families at her school got their cards over a month ago. I'm wondering if there's a specific issue with certain batches or if some kids' records got stuck somewhere in the process. Has anyone had luck getting help through their county office instead of the state number? I'm in Orange County and thinking about trying that route next. At this point I'm willing to drive somewhere in person if it means actually getting answers instead of being told to "wait a little longer" every time I call.

I'm going through the exact same nightmare right now! Called that 877-328-9677 number about 3 weeks ago and was told my son's P-EBT card would arrive "within 10 business days." Well, it's been 15 business days and still nothing. Meanwhile, kids in his class have had their cards for over a month! What's really getting to me is that when I called back yesterday, they couldn't even locate the notes from my previous call. It's like I never called at all! The rep yesterday said my case is "pending verification" but couldn't tell me what needs to be verified or how long that takes. I'm definitely going to try calling right at 6am tomorrow after reading everyone's advice here. Going to have his student ID, our current address, and his exact name spelling ready. If that doesn't work, I think I'll contact our Assembly Member's office like @dc08b98faee1 suggested. My family really needs these benefits and it shouldn't be this hard to get help that our kids are legally entitled to! Thanks everyone for sharing your experiences - at least I know I'm not alone in this mess.

Try calling super early in the morning when they first open. I've had better luck getting through around 8:05am rather than later in the day. But yeah they should have made an actual announcement about ending the extra benefits instead of just quietly cutting them off! People plan their monthly budgets around this stuff!

Just joined this community and seeing this thread - I'm having the exact same issue! Been waiting for emergency allotment that never came. Really frustrating that the app still shows outdated info about benefits that ended almost 2 years ago. My family was counting on that extra money too. Going to try calling early morning like Paolo suggested and also check out that Claimyr service Natasha mentioned. Thanks everyone for sharing your experiences - at least now I know I'm not the only one dealing with this confusing situation!

Just as an update for everyone - the state CalFresh website now has a banner indicating there's a system delay affecting benefit issuance. They expect all benefits to be deposited by tomorrow morning. If you're in an emergency situation and need food assistance immediately, you can contact your county office and request expedited assistance. They may be able to help with emergency food resources while waiting for the system issue to be resolved.

I'm so glad I found this thread! I was panicking this morning when my benefits didn't show up either (my case number ends in 1 so I usually get them on the 1st). I've been dealing with CalFresh for about 2 years now and this is the first time I've experienced a system-wide delay like this. It's such a relief to know it's not just me and that there's an official acknowledgment of the issue. The stress of not knowing whether your benefits are coming when you're depending on them for your family is just overwhelming. Thank you to everyone who shared updates and resources - this community is really helpful during times like these!

Glad you got it sorted out! The ConnectEBT app definitely has its quirks but it's been more reliable for me than the website lately. Pro tip for anyone using it - make sure to refresh/pull down on the balance screen before checking, sometimes it shows old cached data. Also, if the app crashes on you, try clearing the cache in your phone settings before reinstalling. That usually fixes most of the glitches I've experienced with it.

Just wanted to chime in with another workaround that's been working for me - if you have a smartphone, you can also text your EBT card number to the customer service text line (the number should be on the back of your card or in any paperwork you got). It usually responds pretty quickly with your balance, and you don't have to deal with busy phone lines or app crashes. I know it's not as convenient as having it right on BenefitsCal, but it's been a lifesaver when I'm standing in the grocery store checkout line trying to figure out if I have enough left! Hope this helps someone else dealing with the same frustration.

Update: I finally got through to someone at the county office! Turns out the extra $95 was a temporary adjustment because of our decreased income earlier this year. It was set to last for 6 months and August was the final month. They said they sent a notice in July but I never received it. They're sending me a copy of it now. Thanks everyone for your help figuring this out!

Thanks for sharing this update! It's really helpful to know what the resolution was. I've been wondering about some changes to my own benefits lately and this gives me a better idea of what questions to ask when I call. It's frustrating that notices sometimes don't make it through the mail - seems to happen more often than it should. At least now you know what happened and can plan your budget accordingly going forward.