P-EBT 4.0 cards being mailed to wrong address - need help confirming correct mailing info

For P-EBT 4.0, they're supposed to be using the address that's on file with your child's school as of January 2025. If you updated your address with the school before then, you should be good. If not, you might need to request a replacement once they're all issued. The cards are being mailed out in batches through June 2025, so many people haven't received theirs yet. Just make sure your current address is updated in the P-EBT Portal (pebt.dss.ca.gov) as soon as possible.

mine just came yesterday!!! it went to my current address which is the same one thats on file with my kids school. didnt have to do anything special

I've been calling that stupid hotline for TWO WEEKS straight trying to confirm my address! Every time I call, I get disconnected after waiting for 45+ minutes. This is RIDICULOUS! My daughter qualifies for the P-EBT but we moved three times in the last two years and I'm 100% certain they don't have my current address. Why make it so IMPOSSIBLE to update basic information???

According to the official P-EBT 4.0 guidelines, they use the student's address that was on file with the school as of January 2025. If your child receives CalFresh as well, they cross-reference that information. If there's a discrepancy, they typically default to the school address information since P-EBT is school-based. If your card gets sent to an old address, you can request a replacement through the P-EBT Portal or by calling the hotline, but there will be a delay of 10-15 business days. Source: I work at a community resource center and we've been helping families with these exact issues.

I got mine but they sent it to my ex husbands house even though my kids havent lived there in 3 years!!!!! So mad right now because he's being difficult about giving me the card. Make sure you call and update your address asap. And they told me you have to activate it within 30 days of when it was mailed or they might cancel it?? Is that true?

My daughters card came to my house even tho i didnt update my adress with the school lol go figure. i think they just use whatever is in their system

Update: I finally got through to someone helpful at the P-EBT hotline! They confirmed they're using my current address from the school records. She said if anyone is having address issues, you can update your address directly in the P-EBT Portal (pebt.dss.ca.gov) and request a replacement card if needed. Apparently the batch mailings are happening by county, so some areas are getting cards before others. Thanks everyone for your help!

I'm in a similar situation! I moved twice in 2024 and was so worried about my P-EBT 4.0 card going to the wrong address. What really helped me was creating an account on the P-EBT Portal (pebt.dss.ca.gov) and updating my address there, even though I wasn't sure if it would make a difference. I also contacted my kids' school directly to make sure they had my current address on file. The school registrar told me that as long as I updated it before January 2025, it should be the address they use for P-EBT mailings. Still waiting for my card to arrive, but at least I feel more confident now that it'll come to the right place. Good luck Mason!

Just wanted to share my experience - I received my P-EBT 4.0 card last week and it went to my current address! I had updated my address with both the school district and in the P-EBT Portal back in October 2024. The card came with a letter explaining that it was mailed to the address on file with my child's school as of January 2025. One thing I noticed is that there was no advance notification - it just showed up in my mailbox with the California Department of Social Services return address. For anyone still waiting, I'm in San Diego County and it seems like they're processing different counties at different times. Don't panic if yours hasn't arrived yet - the official timeline says all cards should be mailed by June 2025!

I just wanted to add another data point for everyone who's waiting - I'm in Riverside County and got my P-EBT 4.0 card yesterday! Like others mentioned, it went to the address I had on file with my daughter's school as of January 2025. What surprised me was that even though I have CalFresh and my address in that system was outdated (I forgot to update it when I moved last summer), they still used the correct school address. So it really does seem like the school address takes priority over other benefit programs. For anyone still stressing about this - the card came in a plain white envelope with "California Department of Social Services" as the return address, so keep an eye out for that. Also, there was a phone number on the back of the card specifically for P-EBT questions that seemed to have shorter wait times than the main hotline. Hope this helps!

I'm dealing with the exact same issue! I moved in November 2024 and have been panicking about my P-EBT 4.0 card going to my old apartment. Reading through everyone's experiences here has been SO helpful - it sounds like as long as I updated my address with my son's school before January 2025 (which I did in December), I should be okay. I tried calling the hotline last week and waited 2 hours just to get disconnected, so I'm really grateful for all the real-world data points people are sharing here. Has anyone else noticed if certain counties are getting their cards faster than others? I'm in Orange County and still waiting. Also @Hannah Flores that Claimyr service sounds like a lifesaver - definitely going to try that if I need to call again!