I work at a Sam's Club in Sacramento and can confirm what others have said - we definitely cannot add EBT cards to the app or use them for online orders. The system just isn't set up for it due to federal regulations. However, I wanted to share a few tips that might help make your in-store experience smoother: 1) Our customer service desk can pre-approve your EBT card before you shop, which sometimes helps avoid issues at checkout, 2) If you're buying in bulk, consider splitting large quantities between EBT-eligible and non-eligible items BEFORE you get to checkout (like if you're buying 24 bottles of water, make sure they're not mixed with non-food items), and 3) We typically have at least one cashier per shift who's well-trained on EBT transactions - don't hesitate to ask for them specifically if the first cashier seems unsure. Hope this helps make your Sam's Club trips easier!

Just to add another perspective - I've been using EBT at Sam's Club for about 2 years now and while you definitely can't add it to the app, I've found a workaround that helps with planning. I use the Sam's Club app to browse and add items to my "favorites" list, then I screenshot the list and use a notes app to mark which items are EBT-eligible before I go shopping. This way I can still take advantage of the app's features like seeing current prices and special offers, but I'm prepared for checkout with my physical card. It's not as convenient as having everything integrated, but it's better than going in blind! Also, pro tip: the Sam's Club website has a search filter for "SNAP eligible" items which can help with meal planning even though you can't actually order online with EBT.

I'm so glad I found this thread! I just started receiving CalFresh benefits last month and have been making the same mistake. I actually asked the customer service desk at my local grocery store if my card was defective because the "chip" wouldn't work. They explained it to me but I thought it was just my specific card that was broken. Now I know it's a design issue that affects everyone. It's honestly pretty frustrating that they make it look identical to a working chip when it serves a completely different purpose. At least now I know to always swipe and won't feel confused anymore when I'm at checkout!

I've been dealing with this same issue for months! What's even more frustrating is that some newer payment terminals actually prompt you to "insert chip card" when they detect the metallic square, even for EBT transactions. I've learned to immediately tell cashiers "it's EBT, I need to swipe" before they even start the transaction, which saves everyone time and confusion. For anyone still struggling with this: look for the EBT/SNAP button on self-checkout machines FIRST, then swipe. Don't wait for the machine to detect your card type automatically - it often gets confused by that fake chip and will keep prompting you to insert it. Also, some stores like Costco have separate EBT procedures, so don't hesitate to ask for help if you're somewhere new!

congrats!! glad u got ur money back. its crazy how much we gotta fight just to get what was STOLEN from us in the first place

I'm so sorry this happened to you! EBT skimming is unfortunately becoming really common. I had my benefits stolen ($520) about 6 months ago and it took 3 weeks to get them replaced, even though they told me 10 business days too. A few things that might help while you wait: - Contact 211 (dial 2-1-1) for emergency food resources in your area - Check if your local food banks have mobile pantries - they often distribute more than the regular weekly boxes - Some churches and community centers do hot meals even if you're not a member For pushing your case along, try calling first thing in the morning (8 AM) when the phone lines open - you're more likely to reach someone. Also document every call you make (date, time, who you spoke to) in case you need to escalate later. Hang in there - you will get your benefits back, it's just taking way longer than it should. The system really fails people when they need help most.

UPDATE: After trying for days to reach someone, I finally got through to Sacramento County using that Claimyr service someone mentioned above. It actually worked! I was connected to a fraud specialist who confirmed Sacramento IS part of the expedited program now. She said they can process theft claims in about 30 days instead of 90 if you have the transaction details and file a police report. She also recommended I download the ConnectEBT app to monitor transactions in real-time (I didn't even know this existed). Thanks everyone for your help and suggestions - I'll update again when/if I get my benefits restored.

This is such an important discussion - thank you for starting it! I'm a new CalFresh recipient (just approved last month) and had no idea this was such a widespread problem. Reading all these responses is both terrifying and incredibly helpful. I'm definitely going to download that ConnectEBT app and start checking my balance daily. Quick question - for those who've been through this, do you recommend using the chip reader even at smaller local stores that might not have updated equipment? My usual corner market still uses the old swipe-only readers and now I'm worried about shopping there. Also, should I be concerned about using my EBT at farmers markets? I love supporting local vendors but want to make sure I'm not putting myself at risk. Really hoping California gets those security updates implemented soon. It's awful that families are losing food assistance to criminals while waiting months for investigations.

I'm a social worker who helps families navigate CalFresh issues, and I want to reassure you that legitimate theft claims like yours do get approved. Since you reported it immediately, have clear fraudulent transactions at unfamiliar locations, and filed a police report, your case should be straightforward. A few additional tips while you wait: - Keep checking your EBT account online daily - the benefits often appear before you get any official notification - If you haven't already, ask your kids' school about weekend backpack programs or emergency meal assistance - Many churches and community centers offer free meals without requiring documentation - WIC offices sometimes have emergency food resources even if you don't qualify for WIC The 7-10 business day window is standard, but I've seen theft claims involving larger amounts (like yours at $1,025) sometimes take the full 10 days because they require additional supervisor approval. Your case sounds very legitimate though - hang in there, and don't hesitate to call your county office if you haven't heard anything by day 8.

I'm really sorry this happened to your family - having your EBT card stolen with kids to feed is one of the most stressful situations imaginable. I went through something similar about a year ago when thieves got $623 from our card. The good news is that I did get every penny back, and it took 8 business days. What helped me was staying organized with documentation and being proactive about getting help while waiting: - I printed out screenshots of all the fraudulent transactions showing they were at stores I'd never been to - I called my county worker every few days for updates (be polite but persistent) - I immediately contacted local food pantries through 211 - they were incredibly helpful and didn't ask too many questions Since you reported it within hours and the transactions were clearly not yours (different part of town), your case should be approved. The county workers I spoke with said they see these theft cases daily now, so they're well-versed in processing them. One thing that surprised me - when my benefits were restored, they actually appeared on my card a day BEFORE I got the official approval letter. So keep checking your balance online even if you haven't heard anything official yet. You're doing everything right, and your family WILL get through this. Focus on getting emergency food assistance for now, and try not to stress about the timeline - they will replace your benefits.