Got FAFSA 'Action Required' email but no errors show in my account - help!
Really confused right now about my 2024-25 FAFSA application. I got an email from StudentAid.gov saying my FAFSA form has an 'Action Required' status and needs corrections. The email mentioned missing info, signatures, or errors that need fixing. But when I logged into my StudentAid account, everything looks fine! I checked under 'My Activity' and selected the '2024-25 FAFSA Form' but don't see any 'Errors Found in Your Application' section or alerts. My dashboard shows everything as complete. Has anyone else experienced this disconnect between email alerts and what's actually in their account? Is this a glitch or am I missing something obvious? My daughter needs this financial aid package ASAP and I'm worried her application is stuck in limbo somewhere. Should I just ignore the email since the account looks good?
15 comments


Raul Neal
same thing happened to me last week! the emails are super confusing. check the contributor section - my ex husband needed to sign but it wasn't showing as an error on MY dashboard, only on his. did your student already sign their part?
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Heather Tyson
•Thanks for responding! Yes, my daughter already signed her part (at least I think so - she said she did). Is there a way for me to check if all contributors have signed without having access to their accounts?
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Jenna Sloan
This is a pretty common issue with the new FAFSA system. The Action Required emails often get sent out when there's an issue with one of the contributors' sections, even if your section is complete. Here's what you should do: 1. Ask ALL contributors to log into their own StudentAid.gov accounts and check for errors 2. Make sure you've properly linked all contributors in the system 3. Double-check your SAI calculation is showing (if it's not, something is definitely incomplete) 4. Verify the signature status for each person Sometimes these emails also go out because of a system delay - the error might have been fixed but the notification system hasn't caught up yet. Wait 48 hours and check again.
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Heather Tyson
•I'll definitely check with my husband to see if something's pending on his account. We do have an SAI score showing, which made me think everything was complete. Do system delays happen often with FAFSA? This new system seems much more confusing than last year's.
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Christian Burns
Try clicking on the "View or Print your FAFSA" option. Sometimes errors don't show on the dashboard but will appear there. I had this exact problem and discovered my W-2 information had a discrepancy even though my dashboard looked fine. Also check if all household members are properly entered - my son's application got hung up because I forgot to include his stepfather as a contributor.
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Heather Tyson
•I'll try the View/Print option right now - thank you! I did include both parents as contributors but maybe there's something wrong with how we entered our tax info. The FAFSA never used to be this complicated...
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Sasha Reese
Another thing to check is if the email might be phishing. The genuine FAFSA emails come from noreply@studentaid.gov or similar official addresses. If the email asks you to click on strange links or provide personal information, it might not be legitimate. That said, the most likely explanation is that one of the contributors has an incomplete section or there's a timing issue in the system.
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Heather Tyson
•That's a good point - I did check and the email came from noreply@studentaid.gov, so I think it's legitimate. I'm beginning to think it's a contributor issue as several of you have suggested.
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Muhammad Hobbs
DEALING WITH THE SAME ISSUE RIGHT NOW!! So frustrated with FAFSA this year!!! I've been trying to call the Federal Student Aid office for THREE DAYS and can't get through. Always disconnected or "call volume too high" messages. Meanwhile my kid's college is asking for the FAFSA to be completed ASAP and we might miss priority deadlines. This new system is an absolute disaster. Has anyone actually managed to talk to a human being at FSA?!?!
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Noland Curtis
•I was in the same boat last week - couldn't get through to FSA after trying for days. I finally used Claimyr (claimyr.com) to get through to a live agent at Federal Student Aid. They have this service where they wait on hold for you and call when an agent is ready. Saved me hours of frustration! They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ The agent confirmed there was an issue with my husband's signature that wasn't showing up on my dashboard. Got it fixed in about 10 minutes once I actually talked to someone.
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Diez Ellis
lol this happens all the time, fafsa sends out scary emails for nothing. my sister got 3 of those emails but her fafsa was already processed and she got her financial aid package from her school. probably just ignore it if your dashboard looks fine
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Jenna Sloan
•This is actually dangerous advice. While it's true that sometimes there are system delays, ignoring FAFSA communications could result in missing deadlines or having incomplete applications. Always verify through multiple channels rather than simply ignoring official communications.
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Heather Tyson
UPDATE: You were all right! My husband logged into his account and found he needed to re-verify his income information. There was an error flag on HIS dashboard that wasn't showing up on mine. He fixed it, signed his part again, and now we can see the application is fully complete. The SAI even updated (went down a little, which is good!). Thanks everyone for your help! For anyone else with this issue - definitely check ALL contributor accounts even if yours looks fine.
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Jenna Sloan
•Great news! This is exactly why the new FAFSA system is both better and more challenging - it's more thorough with verification but requires more coordination between contributors. Glad you got it sorted out!
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QuantumQuasar
So glad to see this resolved! This is exactly why I always recommend having ALL contributors check their individual accounts when you get those "Action Required" emails. The FAFSA system does a poor job of communicating cross-contributor issues on the main applicant's dashboard. For future reference, here's a quick checklist when you get these emails: - Each contributor logs into their own StudentAid.gov account - Check for any pending signatures or verifications - Verify all tax information matches exactly - Make sure dependent/independent status is correct - Confirm all household members are properly listed The new system is definitely more thorough but requires much better communication between family members than the old FAFSA did!
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