FAFSA says 'processed' but keep getting 'not submitted' emails - glitch?
I'm getting SO confused with my daughter's FAFSA application for 2025-2026. For the past two weeks, I keep receiving emails saying we haven't submitted all required information, but when I log into studentaid.gov, her application status shows as 'processed' with a completed SAI score. I've triple-checked by logging into my account (as parent contributor), my husband's account, and my daughter's account - all show the application as complete and processed. Is this some kind of system glitch? Has anyone else experienced this disconnect between the email notifications and the actual account status? I'm worried we're missing something critical that could affect her financial aid package!
19 comments


Kelsey Chin
same thing happened 2 me last month!! those emails kept coming for like 3 weeks after everything showed processed on the website. ignore them, theyre just system glitches
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Vincent Bimbach
•Thanks for the reassurance! Did you ever call to confirm everything was actually okay? I'm just nervous about missing some deadline.
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Norah Quay
THIS IS NOT A GLITCH - don't listen to the other comment! The same thing happened to me with my son's application and when I finally got through to someone at FSA after ELEVEN CALLS, they told me there was a discrepancy between my tax information and what I reported. The website showed 'processed' because they had calculated a TEMPORARY SAI, but they needed additional verification documents!!! I would have MISSED OUT on thousands in aid if I hadn't called!!!!!
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Vincent Bimbach
•Oh no, that's exactly what I'm worried about! I'm going to try calling them tomorrow. Any tips for getting through to a real person?
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Leo McDonald
I'm a financial aid counselor and can provide some clarity here. This is a common issue this application cycle. The system sends automated emails based on the initial submission status, but doesn't always stop them properly when the application progresses to 'processed' status. However, you should still verify nothing is missing by checking three things: 1. Log into studentaid.gov and check for any items in your 'To Do' list 2. Verify that you have a completed SAI (Student Aid Index) number showing 3. Check if your school's financial aid portal shows any outstanding requirements If all three of these check out, you're likely fine. The emails should stop eventually once the system updates fully.
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Vincent Bimbach
•Thank you for this detailed response! We have an SAI number showing (it's 4628), and nothing in the To-Do list. I'll check her school portal tomorrow. Is there any way to confirm 100% that everything is truly complete?
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Leo McDonald
Yes, there is a way to be 100% certain. The most reliable method is to contact your daughter's school financial aid office directly. They can see in their system if they've received the complete FAFSA data. The second option is to contact Federal Student Aid directly, though wait times can be lengthy.
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Jessica Nolan
•calling FSA is literally impossible these days... i tried for 2 weeks straight and never got through. kept getting disconnected or stuck on hold for hours. total nightmare dealing with them directly.
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Angelina Farar
I had the exact same problem last month trying to reach someone at FSA! After getting disconnected 8 times, I found this service called Claimyr (claimyr.com) that holds your place in the phone queue and calls you when an agent is about to answer. Saved me from wasting an entire day on hold. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ. I finally got through and found out my son's application had a verification flag that didn't show up on the website.
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Vincent Bimbach
•Thank you! I might try that service tomorrow. I spent 45 minutes on hold today before getting disconnected, and I really need to get through to find out what's going on.
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Norah Quay
•Is this legit? I've never heard of a service that holds your place in line before...
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Kelsey Chin
my cousins school financial aid office told her to just ignore those emails if the website shows processed and she has an SAI number. they said its happening to alot of people this year bcuz of the new system
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Sebastián Stevens
This confusion is happening because FAFSA rolled out their new system this year. Here's what's actually occurring: 1. The emails are generated by one system module 2. The processing status is managed by another 3. The two systems aren't properly synchronized If you see a processed status AND have an SAI number, your application is complete. However, I would recommend taking a screenshot of your processed status page showing the SAI number as documentation. Some schools are requesting this proof because of these exact system inconsistencies. The simplest verification method is to contact your school's financial aid office and ask if they've received your complete FAFSA data. They can check their system and confirm everything is in order.
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Vincent Bimbach
•Thank you so much for this thorough explanation! I'll take screenshots today and contact her school tomorrow. This makes so much more sense now - I wish the FSA would just send an email explaining these glitches instead of making everyone panic!
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Bethany Groves
Just wanna say I had 6 different FAFSA problems this year with my twins applications lol. The new system is so buggy! We got there eventually tho, hang in there
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Vincent Bimbach
•Thanks for the encouragement! It's comforting to know we're not alone in this confusion.
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Vincent Bimbach
UPDATE: Finally got through to FSA today (used that Claimyr service someone mentioned - worked great!) and they confirmed everything IS actually complete! The agent explained they've had issues with their email notification system not syncing properly with the processing system. She said as long as we can see the SAI number, we're good to go. Thanks everyone for your help!
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Sebastián Stevens
•Great news! This is exactly what many schools have been telling students. Make sure to keep an eye on your daughter's school portal for any school-specific requirements, as those are separate from the FAFSA process.
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Norah Quay
•I'm glad you checked anyway! Better safe than sorry with something this important!
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