FAFSA won't let me submit parent income information despite marking dependent status

same thing happened with my daughter's application last week!! the FAFSA system is completely broken this year. we called the helpline and after waiting for 2 hrs they hung up on us 🙄

This happened to me! It's a weird technical glitch with the new FAFSA system. What fixed it for me was completely starting over with a brand new application (not corrections). But here's the trick - you need to clear your browser cache completely first, then use a different browser than you used before. For some reason, the parent contribution section was showing up for me in Firefox but not in Chrome. Worth a try before you pull all your hair out!

I work at a college financial aid office, and we've seen this issue with dozens of families this application cycle. It's specifically related to how the system handles the dependency questions. When you get to the question about "Has the student completed and filed taxes for 2023?" make sure to answer that correctly, as it seems to trigger whether the parent section appears. Also, double-check that you're using the same email address consistently throughout the application. We've found that sometimes when parents use different email addresses at different points in the process, the system doesn't recognize them as the same contributor. If you continue having issues, I would recommend taking screenshots of each step to document that you're not being given the option to submit parental information.

I wasted 3 weeks with this EXACT problem!!! System is garbage. Everyone at FSA should be FIRED for this disaster of a rollout. My daughter might miss her school's priority deadline because of this nonsense.

After dealing with similar FAFSA frustrations, I discovered Claimyr (claimyr.com) which helped me actually get through to a live FSA agent without the endless hold times. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ The agent was able to see that there was a system flag on my daughter's application that was preventing the parent contribution section from appearing. They manually removed it and then we could finally complete the application correctly. Sometimes you just need to speak directly with someone who can look at what's happening on their end.

Try checking if ur son accidentally answered one of the special circumstance questions wrong. My nephew had same problem and turns out he clicked the box about being in legal guardianship by mistake which made system think he was independent. Once we fixed that one answer the parent section showed up.

I've been helping families with FAFSA issues for years, and this new system has been particularly problematic. Here's what I recommend: 1. Completely log out of the studentaid.gov website 2. Clear your browser cache and cookies 3. Log back in with your FSA ID (parent) 4. Go to "I'm a Parent" section and verify your profile is complete 5. Then have your son log in with his FSA ID 6. Start a brand new FAFSA application (do not use the correction feature) 7. When you reach the "Parent Information" section, make sure your son properly transfers access to you The key is making sure both FSA IDs are properly linked in the system. The new FAFSA has a contributor model where the student must explicitly request parent contribution rather than just having parents fill out sections themselves. If this doesn't work, call Federal Student Aid directly - though be prepared for long wait times.

UPDATE: We finally got it working! It was a combination of issues. First, we needed to use Firefox instead of Chrome as someone suggested. Second, my son had accidentally clicked the "homeless or self-supporting" box which made the system think he was independent even though he answered dependent on other questions. Finally, I had to complete my FSA ID profile completely before starting his application. For anyone else facing this issue - check EVERY dependency status question carefully and try a different browser! Thank you all for your help - his SAI finally calculated correctly and we can see the entire aid package now. What a relief!