FAFSA signature page glitch - my student can't sign when others can

The signature process can be frustrating when it glitches like this. A few things to check: 1) Make sure your daughter is using her own FSA ID to log in, not yours 2) Check if there's a "Submit" button at the top or bottom of the page that's active even if the signature button isn't 3) Look for any warning messages or errors that might explain why the signature option is disabled. If none of that works, try waiting 24-48 hours. Sometimes the system gets backlogged and the status updates are inconsistent.

omg same thing happening to me right now!!1! my application says processing but also needs signature?? makes NO sense. so frustrating!!

I had this EXACT problem last week! The grayed-out signature button is a known glitch in their system. What worked for me was completely counterintuitive - I had to go back to the Student Demographics section, click "Edit," make NO CHANGES, just click "Save" and then "Continue." This somehow triggered the system to recognize that the application was ready for signature. If that doesn't work, you might be dealing with a verification hold. Check if there's any indication that your application was selected for verification - sometimes they won't let you sign until that's resolved, even though the messaging is terrible and just says "signature required.

My son's FAFSA did this too - we couldn't figure it out for days! Turns out the problem was that he had accidentally entered his SSN with a typo when he created his FSA ID months ago, so the system couldn't match his signature to his application. When we called FSA they fixed it in about 5 minutes once we finally got through. The wait times are insane though!

I work at a college financial aid office, and we're seeing this issue frequently this year. There are a few potential causes: 1. The most common is a mismatch between the FSA ID information and the FAFSA information (like name, DOB, or SSN differences, even minor ones) 2. A technical glitch where the system thinks the parent has signed as the student 3. A server-side issue that requires FSA to fix on their end Unfortunately, in most cases where our students have encountered this, they've had to contact Federal Student Aid directly. The issue usually can't be fixed through the website interface.

I had the same problem trying to get through to FSA about a signature issue. After trying for days and getting disconnected constantly, I used Claimyr (claimyr.com) and got through in about 20 minutes instead of the 3+ hours I was waiting before. They have a video showing how it works at https://youtu.be/TbC8dZQWYNQ. The agent was able to fix my daughter's signature issue on the spot - turns out there was a mismatch between her FAFSA and FSA ID that wasn't obvious to us.

Has anyone else noticed that the FAFSA system this year is WAY worse than previous years? I've been helping my students complete their FAFSAs for 6 years, and I've NEVER seen so many technical issues. The signature problems, the SAI calculation errors, the contributor section glitches... it's honestly embarrassing how poorly this rollout has gone. And don't even get me started on how they're claiming these problems are fixed when they clearly aren't!!

UPDATE: We finally got this resolved! After trying everything suggested here with no luck, we did end up using Claimyr to reach FSA directly (after 3 days of failed call attempts on our own). The agent confirmed there was a mismatch between my daughter's name on her FSA ID (where she included her middle name) and the FAFSA (where she didn't). They fixed it on their end, and within a few hours, the signature button became active. We've submitted successfully and already received her SAI score! Thanks everyone for your help and suggestions.