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Julian Paolo

FAFSA keeps saying email/phone already linked to another account - managing applications for multiple kids

I'm about to throw my laptop out the window! Trying to manage FAFSA applications for my two college students and the system is COMPLETELY broken. Every time I try to make ANY changes to either application, I get this infuriating message saying the email/phone is already linked to another account. OF COURSE IT IS - I'M THE PARENT FOR BOTH KIDS! Has anyone figured out a workaround for this? The FSA ID system seems to have no concept that parents might have multiple children in college. I've spent hours on this and am literally in tears. Seeing reports that 50-60% of families are giving up on FAFSA this year - I completely understand why now. Any advice before I completely lose it?

Ella Knight

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omg same here!! 3 kids and i literally cant update anything. tried calling the number but gave up after being on hold for 45 min

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Julian Paolo

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It's absolutely ridiculous! Did you try creating separate parent email accounts? I'm wondering if I need different emails for each kid's application but that seems absurd.

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I successfully navigated this issue last month. The system is poorly designed for families with multiple students. You need to create a separate parent FSA ID with a different email address for each student. It's not intuitive at all, but it does work. For each application: 1. Create a new parent FSA ID with a different email address 2. Link the new parent FSA ID to that specific student's application 3. Use the appropriate parent FSA ID when making changes to each application It's cumbersome but it's the only reliable solution I found.

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Julian Paolo

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Thank you so much for this! I was afraid this might be the answer, but at least now I know what to do. Just to clarify - do I need to start completely new applications or can I somehow transfer the existing ones to new parent FSA IDs?

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You shouldn't need to start completely new applications. You can update the parent contributor information on each existing application. However, be aware this might reset some parts of the verification process. Make sure to take screenshots of all your current information before making changes, just to be safe.

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this is exactly why im telling my kids they better get scholarships because fafsa is a complete joke now. spent 2 weekends trying to do the same thing ur doing and nothing works.

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Jade Santiago

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While frustrating, completely avoiding FAFSA isn't the best financial move. Even with the system issues, most students who complete FAFSA receive some form of aid, and many scholarships actually require a completed FAFSA as part of the application. Don't let the technical problems cost your family potentially thousands in aid.

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Jade Santiago

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The multiple student issue has been a major problem with the 2024-2025 FAFSA. Here's what I recommend: 1. Each parent should have their OWN unique FSA ID (with unique email and phone) 2. Each student needs their own FSA ID (with unique email and phone) 3. For multiple students, you'll need to use one parent's FSA ID for one student's application and the other parent's FSA ID for the other student If you're a single parent, you'll unfortunately need to create a second FSA ID with a different email address specifically for your second student's application. It's not ideal, but it's the current workaround until they fix the system.

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Julian Paolo

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Thank you for laying it out so clearly. I'll try this approach right away. Just to confirm - both parents can still access both applications this way, right? Or will only one parent be able to view each application?

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Jade Santiago

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Great question. Each parent will only have direct access to the application where their FSA ID is linked as the contributor. You would need to use your child's FSA ID credentials to view the other application, or have your spouse access it with their FSA ID. This is definitely one of the major flaws in the current system design.

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Caleb Stone

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After fighting with the FAFSA system for weeks, I finally got through to an actual human at Federal Student Aid using Claimyr. It worked surprisingly well - got me past the hold queue and connected with an agent who helped resolve my multiple student problems. You can see how it works in their video demo: https://youtu.be/TbC8dZQWYNQ and their website is claimyr.com. Seriously saved me hours of frustration.

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Daniel Price

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Does this actually work? I've been trying to call the Federal Student Aid number for days and can never get through. I'm desperate at this point since we have a verification issue that HAS to be resolved this week.

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Caleb Stone

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Yes, it genuinely worked for me. Instead of sitting on hold forever, I got connected with an agent in about 10 minutes. They were able to access both of my kids' applications and explain exactly what I needed to do to resolve the duplicate account issues.

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Olivia Evans

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The FAFSA parent contributor issue with multiple students is a known technical problem in the new system. I've been helping families navigate this for months now. Here's the official solution that works consistently: 1. Each student application can only have one unique email/phone for the parent contributor section 2. You'll need to use separate parent FSA IDs for each application 3. If you're married, designate one parent per application 4. If you're a single parent, create separate FSA IDs with different emails This is absolutely a design flaw, but these steps will allow you to complete both applications. Once submitted, you can then call FSA to have them manually link the applications in their system for proper SAI calculation if the parent information is identical.

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Julian Paolo

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Thank you so much for this detailed explanation! I was beginning to think I was doing something wrong. Will the separate parent FSA IDs affect how our family's financial information is calculated, or will the system still recognize that both applications are for the same household?

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Olivia Evans

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Great question. Ideally, the system should recognize that both applications are from the same household IF you enter identical financial information on both applications. However, there have been some inconsistencies. After submitting both applications, I strongly recommend calling FSA directly to confirm they've properly linked the applications in their system. This ensures your Student Aid Index (SAI) is calculated correctly for both students.

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have u tried using ur spouse's information for one kid and urs for the other?? that's what we had to do

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Julian Paolo

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We actually did try that initially, but my husband's FSA ID wouldn't verify his identity correctly (another whole FAFSA nightmare). But it sounds like that's the right approach from what others are saying too.

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Daniel Price

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I went through this exact nightmare scenario last month with my twins. After multiple calls to FSA, I discovered that using the same parent information for multiple students is causing system conflicts. The temporary solution is to use different parent FSA IDs for each application, even if it means creating artificial email addresses. What worked for us was: 1. I used my FSA ID for my daughter's application 2. My husband used his FSA ID for our son's application 3. We entered identical financial information on both 4. After submission, we called FSA to ensure both applications were properly linked for accurate SAI calculation It's definitely not intuitive, but it does work. Don't give up - the financial aid is worth fighting for!

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Julian Paolo

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Thank you so much for sharing your experience! It's so helpful knowing others have navigated this successfully. I'm going to try exactly what you suggested. Did you have any issues with the SAI calculations coming out differently for your twins despite using the same financial information?

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Daniel Price

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Initially yes! Despite identical financial information, the system calculated slightly different SAI numbers. That's why the call to FSA after submission was critical - they were able to flag the applications as being from the same household and manually ensure the SAI calculations matched. Definitely don't skip that step!

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Connor Byrne

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This thread has been incredibly helpful! I'm dealing with the exact same issue with my two kids and was ready to give up. It's frustrating that the FAFSA system wasn't designed with multiple-student families in mind, but at least there are workarounds. For anyone else struggling with this, it sounds like the consensus is: use separate parent FSA IDs (different emails) for each student's application, enter identical financial information, then call FSA after submission to ensure proper linking. Has anyone had success with the verification process after using this workaround? I'm worried about potential complications when schools request documents if the parent information appears different across applications.

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Lucas Lindsey

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Great summary of the thread! Regarding verification, I went through this process earlier this year and had no issues. The schools were able to see that both applications came from the same household once FSA properly linked them in their system. Just make sure you keep copies of all the documents you submit for each student - some schools may ask for the same tax documents twice (once for each application), but it's straightforward. The key is that follow-up call to FSA after both applications are submitted to confirm they're properly linked!

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