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Peyton Clarke

FAFSA SAI suddenly jumped from -15000 to 14376 after adding second school - will I lose Pell Grant?

I'm freaking out right now! I submitted my 2025-26 FAFSA in early October with just my local community college listed. My Student Aid Index came back at -15000, which was amazing because it meant I'd qualify for the maximum Pell Grant. Yesterday I decided to add a 4-year university I'm considering transferring to, and this morning I checked my account and my SAI has skyrocketed to 14376!!! That's almost a $30,000 difference! Does adding a second school actually change your SAI calculation? I didn't update ANY financial information - literally just added another school code. Now I'm worried I won't qualify for ANY Pell Grant money. Has this happened to anyone else? Is this a glitch in the system or did I somehow mess up my application? Should I remove the second school or call FSA directly?

Vince Eh

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Adding a school should NEVER change your SAI. The Student Aid Index is calculated based on your financial information only, not which schools you're applying to. This sounds like either a system glitch or there was some kind of correction or update applied to your FAFSA at the same time you added the school (but not caused by adding the school). I would definitely contact Federal Student Aid right away to find out what happened. Your eligibility for the Pell Grant is definitely at stake with a change that dramatic.

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Peyton Clarke

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Thanks for confirming my suspicions. I was pretty sure adding a school shouldn't affect the calculation! Do you think I should remove the second school for now until I get this sorted out? I'm worried the longer this incorrect SAI stays in the system, the harder it will be to fix.

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omg the exact same thing happened to my brother last week!!! his SAI went from negative to positive after adding his backup school. the financial aid office told him it was a "processing error" whatever that means 🙄

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Peyton Clarke

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Did they fix it for him?? How long did it take? I'm so stressed about this!

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yeah they fixed it but it took like 5 days and he had to call them like three times cuz they kept disconnecting him 😤

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This happened to me too! I submitted my FAFSA with just 1 school and my SAI was about -8900, then added 2 more schools and suddenly my SAI jumped to +5670!!! I called and called but couldn't get through to anyone. When I finally did, they put me on hold forever then the call dropped. FAFSA's whole system is broken this year with all these new changes. I ended up going to my school's financial aid office and they told me it was probably because the first calculation was incorrect and when I added schools it triggered a recalculation that caught the error. Still trying to figure out which number is right...

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Peyton Clarke

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That's so frustrating! Did your school's financial aid office help resolve it or did they just explain what they thought happened? I'm wondering if I should go talk to my community college's financial aid office too.

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They said they couldn't fix it themselves since it's on FAFSA's end. They just told me to keep trying to reach someone at Federal Student Aid. Still haven't gotten it resolved TBH.

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Ezra Beard

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I work in a financial aid office, and I can tell you adding a school DOES NOT change your SAI calculation. This is 100% either a glitch or there was a correction applied to your FAFSA. One thing to check - did you by any chance get an email about a correction being made to your FAFSA? Sometimes parents or other contributors can make changes that you might not be aware of. Also check if the IRS data retrieval tool was applied or removed between your submissions. Either way, you need to contact FSA directly. Your Pell Grant eligibility is determined by your SAI, and with an SAI of 14376, you'd likely receive a much smaller Pell Grant than with -15000 (which would qualify for maximum Pell).

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Peyton Clarke

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I just checked all my emails and there's nothing about corrections. My parents aren't contributors on my application (I'm independent), and I did use the IRS data retrieval when I first submitted. I'm definitely going to contact FSA. Thank you for confirming this is definitely a problem!

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wait im confused. i thought negative SAI was impossible with the new FAFSA? i heard the minimum was supposed to be 0 now? how did you get a -15000 in the first place?

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Ezra Beard

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Great point! The 2024-2025 FAFSA and later can indeed have negative SAI values. They replaced the old EFC (Expected Family Contribution) with the SAI (Student Aid Index), and one key difference is that SAI can go as low as -1500 for the most financially needy students. However, -15000 does sound unusual and might be a display error in the system.

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Peyton Clarke

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Now I'm even more confused. Maybe the -15000 was wrong to begin with? But I've read that for the 2025-26 FAFSA, they expanded the negative SAI range for students with exceptional financial need. I definitely qualify as high need (independent student with very low income and dependents).

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Ezra Beard

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You're absolutely right - I apologize for my error. For 2025-26, they did expand the negative SAI range beyond -1500 for exceptional cases. Your original -15000 could indeed be correct based on your circumstances as an independent student with dependents and low income.

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I had endless problems trying to reach someone at FSA when something similar happened to me (though my SAI only changed by about 3000). After wasting HOURS on hold only to get disconnected, I finally discovered this service called Claimyr (claimyr.com) that holds your place in line and calls you back when an agent is available. They have a video showing how it works: https://youtu.be/TbC8dZQWYNQ It saved me so much frustration. I got through to a real person who fixed my SAI issue in about 10 minutes once I actually got to speak with them. With changes that impact your Pell Grant eligibility, you really need to talk to a human ASAP.

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Peyton Clarke

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Thank you! I'll definitely check this out. I've already tried calling twice today and got disconnected both times after waiting 30+ minutes. Did they need any specific information to fix your SAI issue?

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Have your FSA ID ready and be prepared to verify your identity. Also have screenshots of both SAI amounts if possible. The agent I spoke with could see the history of changes in their system and quickly identified what happened in my case (it was a system error during processing).

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Aria Khan

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Based on what you've described, this is definitely something that needs to be addressed with Federal Student Aid directly. Adding a school should have absolutely no impact on your SAI calculation. Here's what I recommend: 1. Take screenshots of your current SAI and save any documentation showing your previous SAI 2. Contact FSA directly (the callback service mentioned above is a good option) 3. While waiting for resolution, contact both schools' financial aid offices to alert them to the situation 4. Check your FAFSA confirmation page to see if any other data changed besides the SAI 5. Ask FSA to document the error and correction in your file The good news is that these types of system errors are generally fixable, and if you qualified for maximum Pell initially, you should still qualify once this is corrected. Just make sure to address it promptly since schools will begin packaging aid for 2025-26 in the coming months.

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Peyton Clarke

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Thank you so much for this detailed plan! I've already taken screenshots of both SAI amounts from my studentaid.gov account. I'll call both schools tomorrow and let them know what's happening. I really hope this gets resolved quickly - I'm depending on that Pell Grant for my education plans.

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random question but what schools did u add? my cousin said some private schools require extra financial info that might trigger a recalculation but im not sure if thats true

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Peyton Clarke

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I added a state university, nothing fancy or private. And I didn't fill out any additional financial information - the system just asked for the school code, which I entered, and then this happened the next day.

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Ezra Beard

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To clarify - private schools often require the CSS Profile in ADDITION to the FAFSA, but that's a completely separate form and process. Adding any school, public or private, to your FAFSA should never trigger a recalculation of your SAI. The FAFSA calculation is standardized regardless of which schools receive your information.

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Make sure to check if the "contributor" section changed too!! In my case, when my SAI jumped, I noticed that somehow my father (who I haven't lived with in 10 years and doesn't contribute a dime to my education) got added as a contributor even though I filed as independent! The system is SO BUGGY this year!!! 😡

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Peyton Clarke

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Oh no, I hadn't thought to check that. Just looked and thankfully my contributor section is still the same - just me as an independent student. This whole thing is so stressful!

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Vince Eh

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Please update us once you get this resolved! Your experience could help others facing similar issues. The 2025-26 FAFSA has had so many technical problems that it's important to document these cases and their resolutions.

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Peyton Clarke

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I definitely will! I'm calling FSA first thing in the morning and will update here with what they say. Fingers crossed it's a quick fix!

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This is absolutely a system error and you're right to be concerned! As others have mentioned, adding schools should never change your SAI calculation. I've seen this happen to several students this year - it seems to be a recurring bug with the 2025-26 FAFSA system. A few additional tips while you're working to get this resolved: 1. When you call FSA, ask them to put a note in your file about the error and request a case number for tracking 2. Keep your original FAFSA confirmation email/PDF if you have it - this can serve as proof of your original SAI 3. If FSA gives you any pushback, escalate to a supervisor immediately since this impacts your Pell Grant eligibility The difference between -15000 and 14376 is huge for your aid eligibility, so don't let them brush this off. Your original negative SAI would qualify you for maximum Pell Grant, while 14376 would likely mean little to no Pell Grant funding. Stay persistent and document everything! Good luck and definitely keep us posted on the resolution!

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Mei Lin

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Thank you so much for these additional tips! I really appreciate the advice about asking for a case number and keeping documentation. I do have my original FAFSA confirmation email saved, so that should help prove what my SAI was initially. It's reassuring to know this has happened to other students too - makes me feel less like I somehow messed something up. I'll definitely be persistent when I call tomorrow and won't accept any runaround. The financial impact is just too significant to let slide!

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This is such a frustrating situation, but you're definitely not alone! I went through something similar last year and it turned out to be a processing error on FAFSA's end. The fact that your SAI changed so dramatically just from adding a school code is a clear red flag that something went wrong in their system. One thing I'd suggest is to also check your Student Aid Report (SAR) to see if there are any data elements that look different between your original submission and now. Sometimes these system glitches can cause other information to get scrambled too, not just the SAI calculation. Also, when you call FSA, be prepared for them to potentially tell you that you need to wait for a "correction" to process. Don't accept that - this isn't a correction you made, it's their system error, and they need to fix it promptly since it affects your aid eligibility. With that big of a difference in SAI, you're looking at potentially losing thousands in Pell Grant funding. Hang in there and keep fighting for the correct calculation. The squeaky wheel gets the grease with these federal agencies!

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Hazel Garcia

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This is really helpful advice! I hadn't thought about checking my SAR for other data changes - that's a great point. I'll definitely review that before I call tomorrow. And you're absolutely right about not accepting delays - with aid packaging season approaching, timing is critical. I'm already stressed about potentially losing thousands in Pell Grant money, so I won't let them brush me off with vague promises about waiting for corrections to process. Thank you for the encouragement to be persistent!

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Sofia Peña

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I'm so sorry you're dealing with this - what a nightmare! I'm actually going through financial aid applications myself right now and this kind of error would absolutely terrify me too. From everything I've read here, it sounds like you have a really solid plan to get this fixed. The fact that multiple people have confirmed this is definitely a system error (not something you did wrong) should give you confidence when you call FSA tomorrow. One small suggestion - when you call, maybe ask them specifically about the timing of when this error occurred. Since it happened right after you added the second school, there might be something in their system logs that shows exactly what triggered the incorrect recalculation. That could help them identify and prevent this from happening to other students too. I really hope you get this resolved quickly! The difference between qualifying for maximum Pell Grant vs. potentially getting little to no aid is huge. Please do update us when you hear back from them - I'm sure there are other students lurking here who might face the same issue.

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Vera Visnjic

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Thank you so much for the supportive words and great suggestion about asking them to check their system logs! That's really smart - if they can see exactly what happened when I added the school, it might help them fix it faster and prevent it from happening to others. I'm definitely feeling more confident about calling tomorrow knowing that everyone here has confirmed this is clearly a system error and not something I messed up. The financial stakes are just too high to let this slide - I really need that Pell Grant money for my education. I'll absolutely post an update once I get this resolved. Hopefully it will be good news that can help other students facing the same issue!

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Grant Vikers

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This exact same thing happened to me two months ago! My SAI went from -12,500 to +8,900 overnight after I added a backup school. I was absolutely panicking because I knew it would kill my Pell Grant eligibility. I used that Claimyr callback service someone mentioned above and finally got through to FSA after about 6 hours of waiting (but at least I didn't have to sit on hold). The agent told me it was a "system synchronization error" that sometimes happens when the database updates. She was able to see both SAI calculations in their system and confirmed the original negative SAI was correct. The fix took about 3 business days to show up in my account, but they were able to put a priority flag on my case since it involved Pell Grant eligibility. Make sure you emphasize that when you call - they seemed to take it more seriously when I mentioned the financial aid impact. Also, screenshot EVERYTHING before you call. I took pictures of my SAI, my school list, my SAR, everything. The agent asked me to verify several numbers from my account during the call, so having all that info ready really helped speed things up. You've got this! Don't let them tell you it's normal or that you have to wait weeks for it to resolve itself. This is their error and they need to fix it ASAP.

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Thank you so much for sharing your experience - this gives me so much hope! It's incredibly reassuring to hear from someone who went through the exact same situation and got it resolved. A "system synchronization error" - that makes total sense and explains why it happened right after I added the school. I'm definitely going to use that Claimyr service and emphasize the Pell Grant eligibility impact when I call. I've already taken screenshots of everything, so I'll have all that ready. Three business days doesn't sound too bad if they put a priority flag on it. I really appreciate you taking the time to share all these details - it's giving me the confidence I need to be assertive with FSA tomorrow!

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Adrian Connor

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I just wanted to chime in as someone who works with FAFSA applications regularly - this is definitely a known issue with the 2025-26 system. You're absolutely doing the right thing by not accepting this change and fighting to get it corrected. One thing I'd add to all the great advice here: when you call FSA, ask them to email you a summary of the call and the steps they're taking to resolve it. Having that documentation in writing can be really helpful if you need to follow up or if the fix doesn't go through properly the first time. Also, give your community college's financial aid office a heads up about this situation. Even though they can't fix the FAFSA error themselves, they may be able to put a note in your file so they don't start processing your aid package based on the incorrect SAI. Some schools can also advocate for students when dealing with federal aid issues. The fact that multiple people here have experienced the same problem really shows this is a systemic issue with their database updates. Don't let anyone try to tell you this is normal or expected - a 30K swing in SAI from just adding a school code is absolutely not normal!

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Javier Torres

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This is incredibly helpful advice, thank you! I hadn't thought about asking for an email summary of the call - that's brilliant and will definitely give me something concrete to refer back to if needed. I'll also contact my community college's financial aid office tomorrow to let them know what's happening. Even if they can't fix it directly, having them aware of the situation and potentially advocating for me sounds really valuable. It's actually somewhat comforting to know this is a known systemic issue, even though it's frustrating that it's happening to so many students. At least it means FSA should be familiar with how to fix it! I really appreciate everyone's support and detailed advice - you're all giving me the tools I need to tackle this confidently tomorrow.

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Sayid Hassan

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I'm so sorry this is happening to you! As someone who just went through the FAFSA process myself, I can only imagine how stressful this must be. The difference between -15000 and 14376 is absolutely massive in terms of your aid eligibility. Based on everything everyone has shared here, it's clear this is a widespread system issue and definitely not something you caused. The advice about using the callback service, taking screenshots, and emphasizing the Pell Grant impact when you call sounds spot on. One thing I wanted to add - when you do get this resolved, you might want to consider waiting a bit before adding any more schools to your FAFSA, just in case there are still bugs in their system that could trigger this error again. Maybe add schools one at a time and check your SAI after each addition, at least until they get these synchronization issues fixed. I'm rooting for you to get this sorted out quickly! The fact that others have successfully gotten this exact error corrected gives me hope that FSA will be able to fix yours too. Please keep us updated - I think a lot of students would benefit from hearing how this gets resolved!

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That's really smart advice about adding schools one at a time once this gets fixed! I definitely don't want to risk triggering this error again. I was actually planning to add one more school to my list eventually, but I'll definitely wait until this is completely resolved and maybe test it cautiously like you suggested. Thank you for the encouragement - it really helps to know that other students are rooting for me to get this sorted out. I'm feeling much more prepared and confident about calling FSA tomorrow thanks to everyone's advice and support here. I'll absolutely post an update once I hear back from them!

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Wow, reading through all these responses has been both terrifying and reassuring at the same time! I'm a current college student and the thought of my SAI suddenly jumping by $30K would give me a heart attack too. It sounds like you have an amazing plan thanks to everyone's advice here. The fact that this seems to be a known "system synchronization error" is actually encouraging because it means FSA should have a process for fixing it quickly. One small thing I wanted to add - when you call tomorrow, maybe ask if they can put some kind of alert or flag on your account to prevent this from happening again if you need to make any future changes to your FAFSA. Since this seems to be a recurring bug, having them note your account as having experienced this issue might help prevent it from happening again. Also, I'm really impressed by how well you're handling this stressful situation! Keeping detailed records, researching the problem, and getting advice from this community shows you're being really proactive. That kind of preparation and persistence is exactly what you'll need when dealing with federal agencies. I'm definitely going to bookmark this thread in case I run into any FAFSA issues myself. The collective wisdom here about dealing with FSA is incredible. Best of luck tomorrow - I really hope you get this resolved quickly and can get back to focusing on your education instead of wrestling with broken government systems!

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Cass Green

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Thank you so much for the kind words and excellent suggestion about asking for an account flag! That's really smart - if this is a known bug that could potentially happen again, having some kind of alert on my account to prevent future occurrences would be incredibly valuable. I hadn't thought of that, but it makes perfect sense to be proactive about preventing it from happening again. I really appreciate everyone in this community sharing their experiences and advice. When I first discovered this error, I felt so alone and panicked, but reading all these responses has shown me that I'm not the only one dealing with FAFSA system issues this year. It's given me the confidence and tools I need to advocate for myself effectively when I call FSA. I'm definitely going to save this thread too - the collective knowledge here about dealing with federal student aid problems is amazing and could help so many students. I'll make sure to post a detailed update once I get this resolved so others can benefit from learning about the process and outcome. Hopefully tomorrow brings good news and a quick fix to this nightmare! 🤞

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