
FAFSA
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I've been trying to submit my FAFSA application for the 2025-2026 school year and keep getting the same stupid error message that says "cannot complete this request at this time." This has been happening for THREE WEEKS. I've tried different browsers, cleared cache, tried my phone, everything. My SAI calculation isn't even starting because I can't get past this error. Has anyone else dealt with this? What does this error even mean?? My college deadline is coming up in 2 weeks and I'm seriously freaking out about missing out on financial aid. Do I need to start all over with a new application or what?
I'm trying to figure out how to delete our FAFSA application and start over from scratch! Somehow the system submitted our application with ONLY my daughter's portion completed, and now we're stuck in this weird limbo. When I log into my FSA ID and try to access our application, it forces me to provide a signature but then throws a system error every time I try to enter my parent information. I've tried calling the Federal Student Aid helpline at least 8 times but can't get through to an actual person. My daughter's college priority deadline is in 3 weeks and I'm seriously panicking! Has anyone successfully deleted a partially completed FAFSA and started over? Or found a way to fix this parent information system error? Any help would be appreciated because this process is just MADDENING!!!
This is why I HATE the FAFSA system with a passion. Every year it's something new. Last year they couldn't verify my identity for THREE MONTHS. The year before that, they randomly selected us for verification after we'd already been approved. And now this year they completely redesigned everything and it's full of bugs. The government should be ashamed of how badly they've implemented this system that millions of students depend on. DISGUSTING!!!!!
Did you ever figure this out? I'm dealing with the same issue now with my son's application. We can see that it's been submitted but his SAI score isn't calculating because my income information isn't there. So frustrating!
Yes! Finally got it resolved yesterday. The financial aid counselor at my daughter's top choice school was able to unlock our application on their end so I could complete the parent portion. Turns out a lot of schools can do this now because of all the FAFSA issues this year. Definitely worth contacting your son's school directly!
My son just got accepted to his top-choice private university (yay!) but their initial financial aid package falls about $14,500 short of what we need. He submitted an appeal letter two weeks ago requesting additional scholarship/grant funds, but we haven't heard back yet. The financial aid office is now sending him "urgent" emails to complete three forms, including signing a Master Promissory Note for federal loans. I'm concerned that signing this now might lock him into accepting the current aid package before his appeal is even reviewed. He hasn't paid his enrollment deposit ($450) yet because we're waiting on the appeal decision. Would signing the MPN obligate him to take those loans? Seems fishy they're pushing this as urgent with no actual deadline. Should he wait until after we get the final aid decision? Has anyone navigated this situation before?
Update: I finally got through to the financial aid office! They said the appeal is still under review but should be completed by next Wednesday. They also confirmed that signing the MPN doesn't commit us to anything, and we can still request an extension on the deposit deadline if needed. Thanks everyone for your help and advice!
That's such a relief that you got through to them! The waiting game is so stressful when you're trying to make such an important decision. I hope the appeal comes back with good news on Wednesday. It sounds like you handled this perfectly by getting clarification on the MPN and keeping your options open with the deposit. Best of luck to your son - getting into his top choice school is already such an amazing accomplishment!
Just checked my son's studentaid.gov account and I'm freaking out! Under 'My Aid' it says 'You currently don't have any federal loans or grants' but it shows our 2024-25 FAFSA form was processed (submitted 11/01/2024). Does this mean he was DENIED all financial aid?? We really need help with his college costs starting this fall. Is it too late to apply for grants? Has anyone else seen this message? What does it actually mean? Should I be calling someone about this??
I'm so thankful I found this community as a newcomer! I was having the exact same panic this afternoon when I saw that dreaded "no loans or grants" message on my daughter's studentaid.gov account. I genuinely thought it meant she was denied all financial aid and I started spiraling about how we'd afford college! Reading through this entire thread has been incredibly reassuring - it's amazing how many parents have had this identical experience with that misleading wording. The explanations from everyone about how FAFSA is just the application step and that actual awards come from individual colleges finally make sense. I especially appreciate the financial aid counselor's insights about SAI scores and the realistic timelines everyone has shared. Thank you to this supportive community for turning my panic into patience! Now I understand we just need to wait for those college award letters instead of constantly checking that confusing federal site. It's wonderful to find such a helpful group of parents all navigating this stressful process together!
I'm completely new to this community and just discovered this thread after having the exact same panic attack! I saw that "no loans or grants" message on my daughter's account this morning and immediately thought we'd been denied everything. I was literally googling "FAFSA denied what now" when I found this amazing discussion. Reading through everyone's experiences has been such a lifesaver - it's incredible how that one confusing message on studentaid.gov causes the exact same fear in every first-time parent! The explanations about how FAFSA is just the application step and that actual awards come from individual colleges make perfect sense now. I especially appreciate the financial aid counselor's breakdown and learning about SAI scores from everyone who's been through this. Thank you to this supportive community for turning my panic into patience! Now I can stop obsessively checking her account and just wait for those college award letters with confidence.
I'm freaking out right now! I just got an email from my daughter's university financial aid office saying my FAFSA has 'tax information manually entered' instead of using the IRS Data Retrieval Tool. But I definitely used the DRT when filing in February! I triple-checked that I clicked the right option to import tax data directly from the IRS (I'm paranoid about entering numbers wrong). Daughter is incoming freshman, her FAFSA initially had signature issues but got processed on March 28. Now checking her SAI calculation, I'm seeing random zero values in places where there should definitely be numbers from our tax return. My son's FAFSA (sophomore) shows similar issues, but his school says they haven't received ANY 2025-2026 FAFSA data from Department of Education for any students yet. I've spent hours trying to reach someone at FSA - phone calls disconnect immediately with 'high call volume' messages, online chat timed out after 40 minutes of waiting, and my email from last week is still unanswered. Has anyone encountered this 'manually entered' issue despite using the DRT? I'm worried this will trigger verification or delay their aid packages. Should I try to correct/resubmit? Help!!
This is such a relief to find this thread! I thought I was going crazy - I completed my daughter's FAFSA in late February and was so careful to use the IRS Data Retrieval Tool because I didn't want to mess up any numbers. Just got a letter from her college saying the tax information appears to be "manually entered" and they need verification documents. Reading through everyone's experiences here, it sounds like this is definitely a system-wide issue and not something we did wrong. I'm going to skip trying to call FSA (sounds like a nightmare based on what everyone's saying) and go straight to contacting the financial aid office at her school. Has anyone had success getting this resolved for ED2 admissions? She was accepted Early Decision 2 and we need the aid package finalized soon to make sure we can afford the enrollment. Getting a bit stressed about the timing but this thread gives me hope that schools are being understanding about these technical issues. Going to request our tax transcript from IRS.gov right now and call the school first thing Monday morning. Thank you all for sharing your experiences - it's so helpful to know we're not alone in this!
Kyle, you're definitely not alone in this! I'm also dealing with the same DRT issue and like you, I was super careful to use the tool correctly. The good news from reading this thread is that schools seem to be very understanding about ED situations since they know these are widespread technical problems, not student errors. From what others have shared, the key seems to be acting quickly and being proactive with the financial aid office. Since you're ED2 with a tighter timeline, I'd suggest calling them as soon as they open Monday and specifically mention both the "2025-2026 FAFSA DRT failure" (as @Savannah Vin suggested using that exact terminology AND) that you re'ED2 with an urgent aid package deadline. Most people in this thread got their issues resolved within 48-72 hours once they contacted schools directly with tax transcripts, so hopefully you ll'have yours sorted quickly too. The financial aid officers seem to have streamlined processes for exactly this situation. Fingers crossed for you!
I'm going through this exact same situation right now! My daughter's FAFSA shows "manually entered" even though I definitely used the DRT back in January. I was so careful about clicking the right buttons because I've heard horror stories about manual entry errors. This thread has been incredibly helpful - I had no idea this was such a widespread issue. I've been beating myself up thinking I somehow messed up the process, but it's clearly a system problem on their end. Based on everyone's advice here, I'm going to skip trying to reach FSA and go straight to my daughter's financial aid office tomorrow. Already requested our tax transcript from IRS.gov and have our W-2s ready to send over. It's such a relief to know that schools are understanding about this and have procedures in place. The timing stress is real though - we need that aid package to make our final decision! Thank you everyone for sharing your experiences and solutions.
Kai, you're definitely in good company here! I just joined this community because I'm dealing with the exact same DRT failure issue for my son's FAFSA. Like you, I was so careful during the process and have been stressed thinking I made some mistake. This thread has been such a game-changer for understanding that it's a widespread system problem. Your plan to go directly to the financial aid office with tax transcripts sounds perfect based on what everyone's sharing. The fact that you already have everything ready should help speed up the resolution. I'm planning to call my son's school tomorrow morning too - maybe we'll both get good news quickly! It's so reassuring to see how many families have gotten this resolved within just a few days once they contacted schools directly. Best of luck with your daughter's aid package decision!
Omar Zaki
Congrats on getting it fixed! This is really helpful to know about the duplicate application issue. I've been having the same error for over a week now and I think I might have the same problem - I started filling it out on my phone at school, then tried to continue on my laptop at home. Going to try that Claimyr service too since the regular FAFSA phone line is absolutely useless. Thanks for updating us with what actually worked!
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PixelWarrior
Good luck with the Claimyr service! I'm dealing with a similar issue right now and have been going back and forth between devices too. It's really frustrating how the FAFSA system doesn't handle multiple sessions well. Hopefully you get it sorted out quickly - the duplicate application thing seems to be a pretty common cause of this error based on what everyone's saying here.
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AstroAlpha
I'm new to this whole FAFSA process and seeing all these error messages is honestly terrifying me! I haven't even started my application yet because I keep hearing about all these technical issues. Should I wait until they fix these problems or just dive in and hope for the best? My parents are freaking out about deadlines too. Is there anything I should do differently when starting fresh to avoid the duplicate application issue that seems to be causing problems for so many people?
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Oliver Alexander
Don't wait! Even with all these technical issues, you absolutely need to get your FAFSA submitted as soon as possible. Deadlines are firm and waiting could cost you thousands in financial aid. Here's what I'd suggest based on everyone's experience here: 1) Use only ONE device/browser from start to finish - don't switch between phone and computer like many people did, 2) Have all your documents ready before you start so you can complete it in one sitting, 3) Try using Chrome in incognito mode, and 4) Don't bookmark the site - go through Google each time. If you do run into the "cannot complete this request" error, at least you'll know it's likely a duplicate application issue and can get help through that Claimyr service everyone mentioned. Better to deal with potential technical issues than miss your deadline entirely!
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