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my daughter had this problem last week and we missed her Cornell deadline bc of it. had to request an extension. they should really be more clear about when the site is down. btw anyone know if they really check parent's retirement accounts on the new FAFSA? i think i entered mine wrong
Regarding retirement accounts - if they're designated retirement accounts (401k, IRA, etc.), they typically aren't counted as assets on the FAFSA. However, if you're concerned about an error, you can submit a correction to your FAFSA after it's processed. You might want to contact your daughter's financial aid office directly about the missed deadline as well.
Just wanted to follow up - if you've checked all the technical suggestions and still can't resolve it, there's one more approach that sometimes works. Have your dad log into his FSA account, go to the "Messages" section, and look for any notification that might have been sent there but not to email. Sometimes the system delivers messages internally but fails to send the email notification. Also, if his account was created before 2022, there might be an issue with it not being fully compatible with the new system. In that case, he might need to update some information in his FSA profile.
Also check if you accidentally entered income or assets in the wrong sections. My friend entered her parents' income as her own student income AND as parent income. Doubled everything and made their SAI crazy high!
After you review and correct any errors, remember to notify all the schools on your FAFSA list about the corrections. Sometimes they don't automatically get updated SAI information in a timely manner. A quick email to each financial aid office can ensure they're working with your current information.
Not sure if this helps but my son's college financial aid office told us that some email servers are blocking the FAFSA emails because they think they're phishing attempts. They suggested we add studentaid.gov and noreply.fafsa.gov to our email's safe sender list BEFORE resending the invitations. Worked for us after that!
SUCCESS!!! We did get the invitations finally. What worked was a combination of things: my son removed us completely, we both added studentaid.gov to our safe sender lists, and then he re-added us with slightly different capitalization in our email addresses. Not sure which of those things fixed it, but we got the emails within minutes after that. Now working on completing our sections. Thanks everyone for the help!
Freya Nielsen
Update: I tried the Claimyr service that someone suggested, and I FINALLY got through to a real person at FSA! The agent confirmed there was a mismatch between my SSN in their system and what the Social Security Administration had on file (even though I was entering it correctly). They did the "verification override" mentioned above and manually updated my account. My signature went through this morning and our FAFSA is now complete! Thank you all for the help - I would have never figured this out from the automated emails they kept sending.
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Chloe Harris
•omg thats awesome! im gonna try that today. so glad u got it fixed before ur deadline!!
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Diego Vargas
•Great to hear! For anyone else with this issue, remember to check your SAI calculation after this type of override. Sometimes these manual fixes can trigger a separate verification flag, so be sure to log back in after 3-5 business days to confirm everything processed correctly.
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Zara Khan
my brothers having the same issue but with his own ssn not matching. he tried making a new fsa id and that didnt work either. this whole simplified fafsa is a joke its way more complicated than before
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NeonNinja
•For students (not parents) with SSN mismatches, there's actually a different process. He should contact his school's financial aid office and ask about a "Special Circumstances FAFSA Review" - this is different from the parent signature override. The school can initiate this process and it usually resolves within 10 business days.
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