This exact same thing happened to us! My son and I were both logged in at the same time working on different sections, and when I submitted the parent portion, it somehow triggered the whole application to submit without his signature. We were so confused when we got that rejection email. Thankfully we were able to fix it by having him log back in with his FSA ID and complete the signature process. The new FAFSA system definitely has some coordination issues when multiple people are working on it simultaneously. For anyone else dealing with this - make sure to coordinate who submits when, or better yet, complete it together on one device to avoid this glitch!

Wow, this thread has been super helpful! I'm a high school senior getting ready to fill out my FAFSA with my parents next month, and reading about all these submission glitches is making me nervous but also better prepared. It sounds like the key takeaways are: 1) Don't work on it simultaneously from different devices, 2) Make sure both parent and student complete ALL sections before anyone hits submit, 3) Keep FSA IDs separate and don't mix them up, and 4) Double-check every question including that drug conviction one someone mentioned. Thanks everyone for sharing your experiences - hopefully by the time I apply they'll have fixed some of these bugs, but at least now I know what to watch out for!

This thread is so helpful! As someone who's about to start this process with my youngest, I'm bookmarking all these solutions. Quick question - for those who had to call FSA, about how long did the actual fix take once you got through to an agent? My daughter's application deadline is coming up fast and I want to know if this is something that can be resolved in one call or if it requires multiple follow-ups.

Thanks for this detailed thread! I'm going through the exact same issue with my son right now. The "account already established" error is driving me crazy. Based on what I'm reading here, it sounds like the PSAT connection might be our problem too - he definitely created some kind of College Board account for testing. I'm going to try the Claimyr service to get through to FSA and see if they can merge accounts like they did for Andre's daughter. Really appreciate everyone sharing their solutions - this community is a lifesaver!

Hi there! As someone new to this community, I wanted to jump in and say thank you to everyone who's shared their experiences here. I'm in a somewhat similar situation with my stepson who receives SSDI benefits from his biological father's disability, and these responses have been incredibly enlightening. One thing I'd add that might be helpful - when you contact the financial aid offices after submitting your FAFSA, ask specifically about their "special circumstances" or "professional judgment" process. Some schools have standardized forms for exactly this type of situation (income that changes during the academic year), while others handle it more informally through letters and documentation. Also, @Mila Walker, you mentioned your ex thinks he should be the contributing parent because "his disability is paying for her anyway" - I dealt with something similar with my stepson's bio dad. It might be worth getting clarification in writing from the school's financial aid office about who should be listed as the parent, just so you have official documentation if your ex continues to push back on this. The FAFSA rules are very clear that it's based on custody and support, not the source of any benefits the student receives. Best of luck with the process - it sounds like you're being really thorough and proactive, which will definitely help!

As a newcomer to this community, I wanted to share something that might be helpful for your situation. I just went through the 2024-2025 FAFSA process with my son who has a similar disability benefit situation, and one thing I learned is to keep detailed records of every phone call and email exchange with financial aid offices. What really helped us was creating a simple spreadsheet tracking which schools we contacted, when we contacted them, who we spoke with, and what they told us about their special circumstances process. Some schools responded within days, while others took weeks, and having that tracking system helped me follow up appropriately without being pushy. Also, I noticed you mentioned feeling stressed about the whole process - totally understandable! One thing that helped reduce my anxiety was tackling it in phases: first complete and submit the FAFSA with the required information (including reporting the full disability payments), then immediately start gathering all your documentation for the special circumstances appeals, and finally contact schools systematically as your daughter gets accepted. The community members here have given you excellent technical advice - I just wanted to add the organizational perspective that helped me stay sane during the process! You're asking all the right questions and being proactive, which puts you way ahead of where I was at this stage last year.

I feel your pain - I went through something very similar with my daughter's FAFSA last year. The SSN error created a cascade of problems that took months to resolve. Here's what I learned that might help you: 1. When you call tomorrow, ask IMMEDIATELY for the "Federal Student Aid Technical Resolution Department" - not just customer service. Tell them you have a "parent SSN correction case with signature authentication failure." 2. Have your mom gather ALL her identity documents before the call - Social Security card, driver's license, tax returns. Sometimes there are tiny discrepancies (like Jr. vs Junior, or missing middle initials) that cause the system to reject everything. 3. Get a case escalation number and ask for it to be flagged as "urgent due to approaching college deadline." This actually moves you up in their queue. 4. Most importantly - call your college's financial aid office TODAY if possible. Many schools have emergency procedures for FAFSA technical issues and can either extend your deadline or work with provisional aid calculations. Don't give up! This exact situation is more common than you think, and it IS fixable once you get to someone with the right system access. The key is persistence and using the right terminology so they route you to the technical specialists instead of general customer service. Keep us posted on how it goes!

I'm so sorry you're going through this FAFSA nightmare! I had a very similar issue with my parent's SSN being entered incorrectly, and it created this endless loop of signature problems. Here's what finally worked for me: The key breakthrough was when I got connected to what they call a "Federal Student Aid ID Resolution Specialist" (not regular customer service). When you call, say exactly this: "I need a Federal Student Aid ID Resolution Specialist for a parent SSN correction with duplicate account conflicts." Don't let them transfer you to general help. Also, I discovered that when they say your application was "processed," it doesn't mean approved - it just means they received the data. The signature issue is still blocking everything from moving forward. Two immediate things to do: 1. Contact your college's financial aid office ASAP and explain the situation - many have emergency extension procedures for technical FAFSA issues 2. Have your mom check if there are ANY tiny differences in how her name appears on different documents (hyphens, middle initials, Jr/Junior, etc.) - these small discrepancies cause major system conflicts I ended up having to get both accounts completely deleted and start fresh with new FSA IDs, but once I got to the right specialist, they resolved it in about 20 minutes after months of frustration. Don't give up - this is fixable! Keep pushing until you reach someone with actual system access to merge/delete the conflicting accounts.

I'm going through the exact same thing right now! Applied for Parent PLUS loan last week and still showing "processing" - it's so nerve-wracking not knowing what's happening. My son's SAI also came back much higher than we expected ($11,800) and we're scrambling to figure out the gap funding. From what I've been reading here, it sounds like 5-7 business days is pretty normal for approval, so hopefully we'll both hear something soon. The credit requirements seem less scary than I initially thought based on what others have shared. Fingers crossed for both of us! This whole financial aid process is way more stressful than anyone warned me about.

Just wanted to share my recent experience to hopefully ease some anxiety! I submitted my Parent PLUS application for my daughter's junior year about 2 weeks ago and got approved in 6 business days. Like you, I had some concerns about credit issues - I had a couple 30-day late payments on a credit card from early 2023 when I was going through a job transition. The "processing" status really doesn't give you any useful information, which is so frustrating! Mine showed processing right up until the day it switched to approved. I found that logging into the FSA website early in the morning (around 6-7 AM) seemed to show updates faster than checking during peak hours. Your SAI being higher than expected is unfortunately becoming the norm with the new FAFSA formula. We're dealing with similar sticker shock. The good news is that based on what others have shared here about the credit requirements, your 2023 late payments probably won't be an issue if they weren't 90+ days delinquent. Hang in there - the waiting is definitely the hardest part of this whole process!