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Just wanted to add that if you're still having trouble finding the second disclosure statement, you can also call your daughter's college financial aid office directly and ask them to clarify exactly which document they need. Sometimes they'll accept a screenshot of the SAI from your studentaid.gov dashboard if you can't locate the actual PDF. Also, keep in mind that with all the FAFSA changes this year, processing times have been longer than usual - some families are seeing 7-10 days instead of the typical 3-5 days for the second disclosure statement to arrive.

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That's really helpful advice about calling the financial aid office directly! I'm new to this whole FAFSA process (first child going to college) and it's reassuring to know that schools are understanding about the confusion with all these changes. The 7-10 day processing time makes sense - we submitted our FAFSA about a week ago and haven't seen the second statement yet, so I was starting to worry something went wrong. I'll check both our email spam folders again and give it a couple more days before calling the schools. Thanks for mentioning the screenshot option too - that seems like a practical backup plan!

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For anyone still confused about the terminology - I work at a college financial aid office and can confirm that what schools call the "second disclosure statement" is indeed the Student Aid Report (SAR) that contains your official Student Aid Index (SAI). This document is generated after your FAFSA is fully processed and verified. You should receive it via email at the address you provided on your FAFSA, typically 3-7 business days after submission (longer this year due to system changes). If you can't find it in your email, log into studentaid.gov and look for "View and Print Student Aid Report" in your dashboard. Schools need this because it contains the official processed data they use to calculate your financial aid package. Hope this helps clear up the confusion!

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UPDATE: I wanted to share what worked for me in case it helps anyone else. I called MOHELA this morning, asked specifically for a PSLF specialist, and requested to be switched from SAVE to PAYE. The first rep tried to tell me it wasn't possible, but I asked for a supervisor and mentioned the FSA guidance. The supervisor confirmed I could switch plans and processed my application! My payment will increase from $45 to about $75 per month - not ideal but MUCH better than the $550 standard plan. Most importantly, I'll continue making qualifying PSLF payments. For those still struggling, be persistent and specifically reference your right to change IDR plans despite the SAVE litigation. Thank you all for your help and support through this nightmare!

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This is fantastic news! I'm so glad you were able to get it resolved. Your persistence paid off! This is exactly why sharing our experiences is so important - the system doesn't make it easy, but together we can find solutions.

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Excellent outcome. For anyone else reading this thread: DOCUMENT EVERYTHING. Get confirmation numbers, names of reps you speak with, and follow up email confirmations. The litigation around SAVE is creating confusion among servicers, and having documentation will protect you if there are issues with your account later.

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This is such a relief to read! I'm a social worker at a nonprofit and got hit with the same SAVE suspension nightmare last month. My servicer (FedLoan) initially told me I had to go into forbearance and lose my PSLF progress, but after reading this thread I called back three times until I got someone who understood the situation. I'm now on IBR and my payments only went up about $20/month from what I was paying under SAVE. The key was being super specific about wanting to switch IDR plans due to the litigation, not just asking for "options." I also want to mention that if anyone is having trouble with their servicer, filing a complaint through the CFPB (Consumer Financial Protection Bureau) can sometimes get faster results than the FSA feedback system. They take student loan complaints seriously and servicers have to respond within 15 days. Hang in there everyone - this political mess isn't our fault and we shouldn't have to suffer for it!

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Thank you for mentioning the CFPB complaint option! I had no idea that was available and it sounds like it might be more effective than going through FSA. I'm still dealing with my servicer giving me the runaround about switching from SAVE to another IDR plan. They keep insisting I have to either stay in forbearance or go to standard repayment, despite all the information in this thread proving otherwise. I'm definitely going to file a CFPB complaint today - 15 days sounds much better than the weeks of phone calls I've been making. It's so frustrating that we have to fight this hard just to keep our PSLF progress on track when none of this is our fault. Really appreciate everyone sharing their experiences and solutions!

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So glad to hear you got this resolved! This is such a valuable thread for anyone dealing with FAFSA SSN issues. I had a similar problem last year with my daughter's account where we entered her middle initial incorrectly, and it created the same validation nightmare. Your step-by-step breakdown of the solution will definitely help other parents who find themselves in this frustrating situation. The key takeaway seems to be asking specifically for "manual SSN correction" and requesting tier 2 technical support if needed. Thanks for taking the time to update us all!

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This is exactly the kind of detailed solution thread that should be pinned or saved somewhere! I'm new to navigating FAFSA issues (my oldest is just starting the college process), and reading through everyone's experiences here has been incredibly educational. It's reassuring to know that even when the system seems completely broken, there are specific steps and terminology that can help get things resolved. I'm definitely bookmarking this thread for future reference. Thanks to everyone who shared their knowledge and experiences - this community is amazing!

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What a relief to read through this entire thread! I'm a high school guidance counselor and I see this exact FAFSA SSN issue come up with students every year - usually around this time when deadlines are approaching. The detailed solution you all worked through here is spot-on. I'm definitely going to reference this thread when helping families navigate similar problems. The key points about asking for "manual SSN correction," requesting tier 2 support, and contacting the college for deadline extensions are all excellent advice. Thanks for documenting the entire process so thoroughly - this will help countless families who run into the same frustrating situation!

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As someone who's just starting to navigate the FAFSA process with my first kid heading to college, this thread has been incredibly eye-opening! I had no idea these kinds of technical issues were so common or that there were specific ways to get them resolved. The fact that you're a guidance counselor sharing this knowledge makes it even more valuable - I feel like I'm getting insider tips that could save us months of frustration down the road. I'm definitely screenshotting the key steps about manual SSN correction and tier 2 support. Thank you for helping families like mine know what to do when (not if!) we run into these kinds of problems!

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Thank you all so much for the advice. I'm going to: 1. Include my stepdad's disability income on the FAFSA as required 2. Immediately prepare special circumstances documentation for each school 3. Try that Claimyr service to get official clarification from FSA 4. Apply to a few more schools that might have better institutional aid It's frustrating that we have to report income that's basically consumed by medical expenses, but at least now I have a plan. I'll update if I get anywhere with the special circumstances appeals.

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That sounds like an excellent plan. One additional tip: when you speak with financial aid offices, ask specifically about their medical expense adjustment policies. Some schools have standardized formulas (like subtracting medical expenses exceeding 11% of income), while others handle it case-by-case. Knowing their policy helps you frame your appeal correctly.

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I went through something similar last year! My stepdad's disability income really hurt our financial aid prospects too. One thing that helped was reaching out to the financial aid offices BEFORE submitting the FAFSA to ask about their professional judgment policies. Some schools were way more helpful than others in explaining what documentation they'd need for medical expense appeals. Also, don't just focus on the big state schools - some smaller private colleges have way more flexibility with institutional aid and are more willing to work with families dealing with medical expenses. I ended up getting a much better aid package from a school I almost didn't apply to because I thought it would be too expensive. Keep pushing on those appeals even if the first response isn't great. Sometimes it takes multiple conversations to get to someone who really understands the situation.

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@Chloe Green This is exactly what I needed to hear! I ve'been so focused on just the FAFSA submission but hadn t'thought about reaching out proactively. When you contacted schools beforehand, did you call the main financial aid number or is there a specific department that handles professional judgment appeals? I want to make sure I m'talking to the right people who actually understand these policies rather than just general staff who might not know the details.

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@Chloe Green Your approach of contacting schools beforehand is brilliant! I wish I d'thought of that earlier in this process. I m'definitely going to call them this week before submitting my FAFSA. Did you find that the financial aid officers were receptive to discussing these scenarios upfront, or did some schools brush you off? I m'nervous about calling but your success story gives me hope that there might be more options than I initially thought.

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I went through a similar situation with my daughter last year when my ex-husband lost his job mid-year. One thing I learned is that you can actually update your FAFSA information if there's been a significant change in circumstances since the tax year being used. The 2025-2026 FAFSA uses 2023 tax data, but since your ex-husband's disability started in 2024, you may be able to get what's called a "data change" to reflect his current lower income. Contact the financial aid office at your daughter's university - they can often make adjustments for situations like long-term disability that happened after the base tax year. This could potentially give you even better aid than just choosing which parent to report!

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This is really great information about the data change option! I hadn't heard of that before. So even though we'd be using 2023 tax information, they can adjust for the disability that started in 2024? That makes a lot of sense since his current situation is so different from what the 2023 taxes show. I'll definitely bring this up when I contact the financial aid office along with the Professional Judgment review. Thank you for sharing your experience - it's reassuring to hear from someone who went through something similar!

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Just wanted to add another perspective on this - I work at a university financial aid office and see these situations frequently. One thing that hasn't been mentioned yet is that if your daughter's father is receiving Social Security Disability Insurance (SSDI) or Supplemental Security Income (SSI), this information should definitely be included in any Professional Judgment appeal. Disability benefits are treated differently in the aid calculation and can significantly impact the final determination. Also, make sure to keep detailed records of all medical expenses related to the disability, as these can sometimes be factored into the appeal process as well. The key is comprehensive documentation when you approach the financial aid office - the more complete picture you can provide of the changed circumstances, the better they can assist you.

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This is incredibly valuable insight from someone who actually works in financial aid! I hadn't thought about the SSDI benefits being treated differently in the calculation. My ex-husband is receiving SSDI, so I'll make sure to include all that documentation. The point about medical expenses is really helpful too - there have been quite a few costs related to his condition that we've been paying out of pocket. It sounds like I should gather everything: the disability determination letter, SSDI award letters, medical bills, and a clear timeline of when everything started. Having someone from the inside confirm that these comprehensive appeals are common and successful gives me a lot more confidence about approaching this process. Thank you so much for taking the time to share your professional perspective!

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