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Will ESD deny benefits for unintentional policy violation after wrongful termination?

I just got fired from my nursing job of 3 years and I'm freaking out about my unemployment claim. My former employer is claiming I was terminated for 'misconduct' but it was really just ONE honest mistake where I accidentally accessed a patient record I wasn't assigned to (clicked the wrong name in the system). I've never had any disciplinary actions before this. I filed my UI claim right away, but it's been in 'adjudication' for almost 10 days now with no decision. I'm terrified ESD will side with my employer and deny my benefits. Does anyone know how thoroughly ESD actually investigates these terminations? Will they just take my employer's word that I committed 'misconduct'? Do I need to get a lawyer? I've got $2,450 in rent due next week and I'm seriously panicking. This whole situation is completely unfair.

ESD investigates every claim where the separation reason is contested. They'll contact both you and your employer for a fact-finding interview. For policy violations, they look at whether it was intentional misconduct or an honest mistake. A one-time unintentional error usually doesn't qualify as misconduct under ESD rules. Make sure you clearly explain during your interview that this was: 1) A single incident 2) Unintentional 3) Not part of a pattern of behavior Also mention your clean disciplinary record. Document everything, including any performance reviews that show you were a good employee.

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Amina Toure

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Thanks for the info! Do you know how long adjudication typically takes? I had my fact-finding interview 5 days ago but haven't heard anything since. The interviewer didn't seem convinced it was unintentional because my manager told them I'd been 'warned about privacy protocols' before (which is NOT true - we had a general staff meeting about HIPAA but I was never individually warned).

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i got fired for something similar at my warehouse job (used the forklift when i wasnt supposed to) and ESD still approved my benefits. they said since it was just ONE time and not a pattern of behavior it wasnt misconduct. took like 3 weeks to get approved tho ugh

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Amina Toure

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That's good to hear! Did they contact your employer multiple times during the investigation? I'm worried my ex-boss is going to exaggerate what happened.

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Javier Torres

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I WENT THROUGH THIS EXACT THING LAST YEAR! My employer tried to deny my benefits claiming I was terminated for cause (patient confidentiality violation in my case too). ESD has a pretty strict definition of what counts as actual misconduct - they look for DELIBERATE violations, not accidents. My claim was stuck in adjudication for almost 5 weeks!!! The system is SO BROKEN. Keep filing your weekly claims while you wait even though it feels pointless. If they approve you, you'll get all the back payments.

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Amina Toure

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5 weeks?! I can't wait that long... I'm already behind on bills. Did you call them to try to speed things up? What ended up happening with your claim?

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Emma Davis

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For those struggling to reach ESD by phone during adjudication, I finally got through using Claimyr (claimyr.com). I was in adjudication for a similar issue for 3 weeks and couldn't get anyone on the phone despite calling 40+ times. The service connected me with an ESD agent in about 30 minutes who actually gave me updates on my claim status. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 Don't worry too much about one-time mistakes. ESD usually sides with claimants unless there's clear evidence of intentional misconduct or gross negligence.

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Amina Toure

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Thank you! I hadn't heard of this service before. I'll definitely check it out if I don't hear something by the end of the week. Did talking to an agent actually help resolve your claim faster?

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CosmicCaptain

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i think ur overthinking this honestly. esd knows companies lie all the time to avoid paying unemployment. my friend works at esd and says they approve like 80% of claims even when employers contest them. just keep filing ur weekly claims and b patient

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Malik Johnson

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This is completely incorrect information. ESD denies plenty of claims where misconduct is involved. Please don't spread misinformation - the approval rate varies wildly depending on the specific circumstances.

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Malik Johnson

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Policy violations can be tricky. Under WAC 192-150-205, misconduct requires a showing that the violation was: 1. Willful or wanton disregard of the employer's interest 2. Deliberate violation of the employer's rules 3. Carelessness or negligence of such degree to show intentional disregard 4. Pattern of behavior that demonstrates carelessness/negligence In your case, focus on proving it was a one-time, unintentional error without prior warnings. Document EVERYTHING. If denied, immediately file an appeal - you'll get a hearing with an Administrative Law Judge who will review everything from scratch.

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Amina Toure

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This is super helpful, thank you! I'm going to write down all these points before my next conversation with ESD. I'm pretty sure the interviewer misunderstood some details during our call, so I want to make sure I clearly communicate these points.

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Javier Torres

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UPDATE on my earlier comment: my claim got approved after 5 weeks! I did have to call them multiple times. The ESD agent told me they ruled in my favor because my employer couldn't prove that my mistake was intentional misconduct rather than just a simple error. So hang in there!!!

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Amina Toure

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That's such a relief to hear! Congratulations! Did you get backpay for all those weeks you were waiting?

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My sister works in HR and she says all they care about is if you had been warned before about the same issue and did it anyway. Single mistakes almost never count as misconduct unless its something super serious like theft or violence. Just make sure when they ask you questions you don't accidentally admit to anything that sounds intentional.

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Amina Toure

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That's a good point. I'm worried I may have been too flustered during my interview and didn't explain clearly enough that this was totally unintentional. I wonder if I should try to contact them again to clarify?

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I see a lot of comments here, but I want to clarify something important: Under ESD rules, a single unintentional policy violation typically does NOT constitute misconduct unless it caused significant harm or was extremely negligent. If you're denied benefits, you have 30 days to file an appeal. The appeal hearing is completely fresh - the Administrative Law Judge doesn't consider ESD's previous decision. Based on what you've described, you have a strong case, especially with no prior disciplinary actions. Just be patient with the process and keep documenting everything.

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Amina Toure

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Thank you for this clarification. I got a letter today saying they need more information before making a decision. They're requesting documentation of the incident from my employer, which actually makes me feel better because it means they're not just taking their word for it. I appreciate everyone's help here - this has been so stressful!

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