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Arnav Bengali

If I get fired can I get unemployment benefits in Washington

My boss has been threatening to fire me over some customer complaints and I'm getting really worried about what happens next. If they actually go through with firing me, can I still file for unemployment benefits in Washington? I've been at this retail job for about 8 months and I really need to know if I'll have any income while I look for something else. Has anyone been in this situation before?

It depends on WHY you get fired. If it's for misconduct (like stealing, fighting, not showing up), Washington ESD will likely deny your claim. But if it's for poor performance or not being a good fit, you can probably get benefits. Customer complaints alone usually aren't enough to disqualify you unless they involve serious misconduct.

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The complaints are mostly about me being too slow and not upselling enough. Nothing serious like stealing or being rude to customers.

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That sounds like performance issues rather than misconduct. You should be eligible for UI benefits if they fire you for that.

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I got fired from my last job for attendance issues and still got approved for unemployment. Washington ESD looks at whether you were fired for 'misconduct connected with work' which has a pretty specific legal definition. Being slow at your job probably doesn't qualify as misconduct.

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That's reassuring! How long did it take for your claim to get approved?

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About 3 weeks but that was during a busy period. Make sure you file right away after you lose your job.

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If you do get fired and need to reach Washington ESD about your claim status, I'd recommend checking out Claimyr (claimyr.com). They helped me get through to an actual person at Washington ESD when I was stuck in adjudication for weeks. There's a demo video at https://youtu.be/7DieNd3C7zQ that shows how it works. Way better than trying to call yourself and getting busy signals all day.

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Is that legit? I've never heard of using a service to call Washington ESD for you.

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Yeah it's real. They basically handle the calling part so you don't have to sit on hold forever. Saved me tons of time and frustration.

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Good to know that exists if I need it. Hopefully I won't get fired at all but better to be prepared.

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The key thing to remember is that Washington ESD will investigate any firing. They'll contact your employer and ask for documentation about why you were terminated. If your boss can't prove misconduct with written warnings or clear policy violations, you'll likely get approved. Being 'too slow' is usually considered lack of ability rather than willful misconduct.

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This is good advice. I was fired for 'not meeting expectations' and got my benefits after they investigated.

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I haven't gotten any written warnings yet, just verbal complaints from my manager about the customer feedback.

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honestly the unemployment system is so messed up, even if you deserve benefits they'll probably find some reason to deny you first. I got denied initially when I was clearly fired unfairly and had to appeal. took months to get my money

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That's not typical. Most legitimate claims get approved on the first try if you provide good documentation.

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maybe your experience was different but mine was a nightmare. just saying be prepared for Washington ESD to make it difficult

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What kind of retail job is it? Some companies are really good about documenting performance issues before firing people, others just do it suddenly. If they haven't given you written warnings about your performance, that actually helps your case for unemployment.

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It's a clothing store. My manager just pulls me aside verbally when customers complain but nothing in writing so far.

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That's actually good for you if it comes to an unemployment claim. No documentation makes it harder for them to prove misconduct.

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Same thing happened to my sister - she was 'too slow' at her cashier job and got fired. Washington ESD approved her claim no problem because the employer couldn't show it was intentional misconduct. You should be fine as long as you weren't deliberately being slow or ignoring training.

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No I'm definitely trying my best, I'm just naturally not as fast as some of the other employees.

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Yeah that's not misconduct, that's just not being a good fit for the job. Totally different things in Washington ESD's eyes.

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Make sure you understand the difference between being fired and being laid off. If they're firing you specifically for performance, you'll need to go through adjudication where Washington ESD investigates. If they're just eliminating your position or cutting hours, that's a layoff and you'll get benefits automatically.

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It would definitely be firing for performance if it happens. They're not cutting positions or anything like that.

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I work in HR and can tell you that 'customer complaints about being too slow' is rarely enough to constitute misconduct for unemployment purposes. Your employer would need to show you were deliberately slow or ignoring direct instructions to work faster. Natural pace differences aren't misconduct.

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That's really helpful to know from someone who deals with this stuff professionally. Makes me feel a lot better.

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This is exactly right. I've seen employers try to fight unemployment claims for performance issues and they almost never win unless there's clear willful misconduct.

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Just want to say I used that Claimyr service someone mentioned earlier when I needed to talk to Washington ESD about my weekly claim getting stuck. Worked great - they called me back within a few hours and I was connected to an actual ESD agent. Definitely worth it if you run into issues with your claim.

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Good to know it actually works. I'll keep that in mind if I need help navigating the system.

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Whatever you do, don't quit before they fire you thinking it'll look better. Quitting makes it much harder to get unemployment benefits. If you think you're going to get fired anyway, let them fire you and then file for UI immediately.

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Yeah I wasn't planning to quit. If anything I'm trying to improve my performance to avoid getting fired at all.

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Smart approach. Even if you do get fired, sounds like you'd have a good case for benefits based on what you've described.

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The unemployment office will ask you detailed questions about what led to your firing. Be honest but also emphasize that you were trying to do your best and following all workplace rules. Performance issues due to lack of ability are treated very differently than deliberate rule violations.

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I'll definitely be honest about everything. I have been following all the rules and trying to improve.

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ugh I hate how stressful job insecurity is. I was in a similar situation last year where I thought I might get fired and the anxiety was killing me. ended up finding a new job before anything happened but the whole experience sucked

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Yeah it's really stressful not knowing what's going to happen. Glad you found something new before it came to that.

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Maybe start looking for other jobs now just in case? Even if you don't get fired, it might give you some peace of mind to have options.

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I've been through the whole Washington ESD adjudication process for a firing and it's not as scary as it sounds. They'll contact your employer, review any documentation, and make a decision based on the facts. As long as you weren't doing anything intentionally wrong, you should be fine.

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How long did the adjudication take in your case?

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About 2-3 weeks but this was a couple years ago. Could be faster or slower now depending on their workload.

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Pro tip: if you do get fired, file your unemployment claim online immediately. Don't wait thinking you need to find another job first. You can look for work while receiving benefits, and there's usually a waiting week anyway so the sooner you file, the sooner you can start getting payments.

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Thanks for the tip! I'll definitely file right away if it comes to that.

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Actually had to use Claimyr myself recently when Washington ESD said my claim was under review but wouldn't tell me why. The agent they connected me with was able to explain the issue and tell me exactly what documents I needed to submit. Saved me weeks of wondering what was going on.

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Seems like a lot of people have had good experiences with that service. Definitely keeping it as a backup option.

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Bottom line: being fired for poor performance is usually not disqualifying for unemployment benefits in Washington. The bar for 'misconduct' is pretty high - they're looking for things like theft, violence, or deliberately violating clear workplace policies. Being naturally slow at customer service doesn't meet that standard.

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This thread has been so helpful. I feel much more confident about what would happen if I do get fired. Thank you everyone!

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Glad we could help ease your worries. Hopefully it doesn't come to that but at least you know your rights now.

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