ESD telephone claim PIN reset help - can't file weekly claim by phone

The telephone PIN is completely separate from your eServices password. When you first set up your claim, you should have received a letter in the mail with your initial telephone PIN. If you never used the phone system, you probably just set it aside and forgot about it. To reset your telephone PIN, you need to call the ESD telecenter at 800-318-6022 and speak with an agent. They'll verify your identity and help you reset it. Just be prepared for a long wait—the hold times are brutal right now.

OMG the phone system is the WORST!!! I had the exact same problem last month. Called like 50 times and they just hang up on you! I ended up just giving up and waiting until midnight Sunday when the eServices site started working again. The whole system is designed to make it impossible to get your benefits I swear!!!

I went through this exact situation in February. The PIN for the phone system is a 4-digit code that's separate from anything else you use for ESD. There's unfortunately no way to reset it online. You have three options: 1. Keep calling the main number (800-318-6022) and hope you get through 2. Try using Claimyr.com - I used their service to get through to an agent in about 20 minutes after days of failed attempts. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 3. Try again with eServices - sometimes it works better early morning or late evening Once you do get a PIN set up, write it down somewhere safe because you'll need it anytime you use the phone system.

Just wanted to add that you can also try calling the technical support line at 855-682-0785. Sometimes they'll help with PIN resets even though its technically the agent's job. When I called, the tech person helped me reset mine without transferring me. Worth a shot!

dont waste ur time with the tech line they just transfer u back to main line that hangs up on evryone. i waited 3 hrs yesterday and got disconnct right when someone answrd. best time 2 call is tuesday morning b4 9am.

UPDATE: I tried the Claimyr service that @practical_solution suggested, and I actually got through to an agent! Took about 25 minutes of waiting instead of constant busy signals. The agent was able to reset my telephone PIN and I just filed my weekly claim by phone successfully. For anyone else with this issue - definitely write down your PIN somewhere safe once you get it. Apparently they mail it with your initial claim approval letter, but I must have missed that part. Thanks everyone for the help!

Lucky you got through! I might try that Claimyr thing next time the website crashes. Still think its ridiculous we have to jump through all these hoops just to file our claims. The system should just WORK!!