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Annabel Kimball

ESD shows weekly benefit amount but all claims stuck as $0 pending - eligibility confusion

I'm so frustrated with this ESD process! I applied for unemployment about 3 weeks ago and my account now shows a weekly benefit amount (WBA) under the "manage my active UI claim" section, which got my hopes up. But when I click to view my weekly claims history, every single week I've filed shows "$0" and "pending" with a note saying they're still determining if I'm eligible for benefits. Does having a WBA listed mean I'm approved, or not? Why would they calculate and display a benefit amount if I'm not eligible? I've filed 3 weekly claims so far and haven't received a penny. Is this normal or did something go wrong with my application? Bills are piling up and I'm getting really anxious about this whole situation.

That's actually quite normal in the ESD process, even though it's super confusing. The system calculates your potential WBA based on your work history, but that doesn't necessarily mean you're fully approved yet. They're likely still in the verification/adjudication phase where they confirm details with your former employer or check other eligibility factors. The $0 pending status will remain until they complete that process. Have you received any correspondence in your ESD account inbox? Sometimes there are letters requesting additional information that need your response.

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Thanks for explaining! I checked my ESD inbox and there's nothing there asking for more info. How long does this verification phase usually take? It feels like I'm in limbo.

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omg same thing happening 2 me right now!! been 4 weeks with the stupid $0 pending thing. called esd like 30 times and can never get thru. this is a JOKE

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It's extremely frustrating, I know. The ESD phone system is completely overwhelmed. I was in the same situation last month and finally got through using Claimyr (claimyr.com). They basically hold your place in line and call you when an ESD agent is available. Saved me days of redial hell. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. My adjudication was resolved in 48 hours once I actually spoke to someone who could see what was causing the hold.

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This is exactly why the unemployment system needs a complete overhaul!! They design these confusing systems ON PURPOSE to discourage people from collecting benefits they're ENTITLED to. I went through this in January - they showed a benefit amount but kept me pending for SEVEN WEEKS before finally approving and paying everything retroactively. No explanation, no apology, nothing. Just suddenly money appeared. The whole system is designed to frustrate us into giving up.

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i don't think its on purpose they just dont have enough ppl working there...my cousin works for esd and says theyre super understaffed and the old computer systems keep breaking down

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This happened to me too! I was in exactly this situation for about 5 weeks. Here's what I learned: The WBA showing up means your wages qualify you for *that amount* IF you're deemed eligible. But there are other eligibility factors they're still evaluating - like reason for separation, able and available status, job search compliance, etc. What ended up happening in my case was that my former employer contested my claim (I didn't even know this until later). Once ESD completed their investigation, they approved me and paid all backdated weeks at once. A few tips: 1. Keep filing your weekly claims no matter what 2. Double-check your Notices/Letters tab, not just inbox 3. Make sure you're completing and documenting your 3 job search activities each week 4. If it goes beyond 4-5 weeks, try contacting your state representative's office - they can sometimes help expedite Good luck! The waiting is awful but keep at it.

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Thank you for such detailed advice! I didn't even think about checking the Notices tab separately from the inbox - will do that right away. Did you have to do anything special to get the backdated payments once you were approved? Or did they just automatically pay all the weeks you'd claimed while waiting?

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you do know you have to do those job search activities every week right? if you didnt do that theyll deny you no matter what the wba says

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Yes, I've been doing my 3 job search activities every week and documenting them in the system when I file my weekly claim. That's not the issue - they're just still deciding if I'm eligible at all.

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To answer your follow-up question - once I was approved, they automatically paid all the weekly claims I had filed while waiting. Just make sure you're answering all the weekly claim questions accurately. One mistake that trips people up is the "able and available" question - if you say you weren't available for work during any day of the week (like if you were sick or out of town), they may reduce or deny payment for that week.

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That's really helpful to know! I've been careful with the weekly questions but I'll double-check everything. Fingers crossed they approve mine soon and pay the back weeks like they did for you.

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my benfit amount showed for like 2 month before i got paid!!!! its crazy how long it takes but dont give up

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TWO MONTHS?? That's absolutely unacceptable! People have bills to pay and food to buy. This system is BROKEN beyond belief. Did they at least pay you for all those weeks once they finally approved you?

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hey @profile1 thx for the claimyr tip! just tried it and got through to ESD in like 25 min after trying for WEEKS on my own!! agent said my claim was stuck in identity verification and she fixed it on the spot!

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Great to hear! That's exactly what happened with me too. Sometimes these claims just need a human to look at them and push them through the system. Glad it worked out for you!

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One thing to add - check your spam folder for emails from ESD. Sometimes they send requests for additional information through email as well as your ESD account, and those emails frequently get filtered as spam. Missing a request for information can significantly delay your claim processing.

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Thanks for the reminder! Just checked my spam folder and there actually WAS an email from ESD from last week! It was just a general update about my claim being processed, but I'll make sure to check spam regularly now.

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I'm going through this exact same situation right now! Been waiting 4 weeks with a WBA showing but $0 pending on all my claims. Reading through everyone's experiences here is both reassuring and terrifying - sounds like this is unfortunately normal but the wait times are all over the place. I'm going to try that Claimyr service that @Charity mentioned since calling ESD directly seems impossible. Also going to double-check my spam folder and the Notices tab like others suggested. It's so frustrating that they show you a benefit amount but then make you wait indefinitely to actually get it. Thanks everyone for sharing your experiences - at least I know I'm not alone in this mess!

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You're definitely not alone in this! I'm actually in week 3 of the same situation - WBA showing but everything stuck at $0 pending. It's both comforting and scary to see how common this is. I'm going to try the Claimyr service too since everyone seems to have good luck with it. The waiting is the worst part because you have no idea if it'll be resolved tomorrow or in 2 months. Keep filing those weekly claims though - seems like that's the most important thing based on what everyone's saying. We'll get through this!

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I've been dealing with this exact same issue for about 6 weeks now! My WBA has been showing the whole time but every single weekly claim is stuck at $0 pending. What's really frustrating is that I called my former employer directly and they said they never received any request from ESD to verify my employment or contest my claim. So I have no idea what's actually causing the delay. I've tried calling ESD probably 50+ times and can never get through. Based on everyone's advice here, I'm definitely going to try Claimyr and also check my spam folder more carefully. It's such a relief to see I'm not the only one going through this nightmare! The financial stress of waiting with no communication is just awful.

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That's really interesting that your former employer says they never got a request from ESD! That makes me wonder if there's some kind of system glitch or backlog on ESD's end that's causing these delays. 6 weeks is way too long to be left hanging without any communication. I'm in a similar boat - going on 3 weeks now with the same $0 pending issue. Have you tried reaching out to your state representative's office like @Quinn mentioned? I'm thinking if ESD isn't even contacting employers when they're supposed to, maybe we need someone with more authority to push these claims through. Definitely try Claimyr though - seems like actually talking to a human is the only way to figure out what's really going on with these stuck claims.

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I'm in the exact same boat as everyone here! Week 5 now with my WBA showing but all claims stuck at $0 pending. What's really frustrating is the complete lack of communication - you'd think they could at least send an automated update saying "your claim is in review, expected timeline is X weeks" or something. Instead we're all just sitting here wondering if our claims fell into some black hole. I've been documenting everything religiously - job searches, weekly claims, checking all the folders - but still nothing. Going to try Claimyr this week since it seems to be the only way people are actually getting through to a human. It's ridiculous that we have to pay a third-party service just to talk to our own state unemployment office! Really hoping this gets resolved soon because like everyone else, bills don't stop coming just because ESD's system is broken.

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I completely agree about the lack of communication being the worst part! I'm new to this whole unemployment process and stumbled across this thread while desperately searching for answers about my own situation. I've been waiting 2.5 weeks now with the same WBA showing but $0 pending issue. Reading everyone's experiences here has been both helpful and nerve-wracking - it's clear this is unfortunately "normal" but the wait times seem to vary wildly. I'm definitely going to try Claimyr based on all the positive feedback here, and I'll make sure to check my spam folder and the Notices tab more carefully. It's crazy that we have to become detectives just to figure out what's happening with our own claims! Thank you all for sharing your stories - at least now I know I'm not doing something wrong and this really is just how broken the system is right now.

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Just wanted to add another data point to this thread - I'm currently in week 4 of the exact same situation! WBA has been displayed since day one, but every weekly claim shows $0 pending. What's been particularly frustrating for me is that I worked for a very large, well-known company that definitely has their systems set up to respond to unemployment claims quickly, so I doubt it's an employer verification issue on my end. I think there might be some kind of systematic backlog or processing bottleneck at ESD right now. I've been keeping meticulous records of everything (screenshots of my claims, job search activities, all correspondence) just in case. Planning to try Claimyr this week after seeing so many success stories here. It's honestly such a relief to find this thread and realize this isn't just happening to me - though obviously frustrating that so many of us are dealing with this! Will update if I make any progress getting through to an actual human at ESD.

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Your point about working for a large company is really interesting! I'm in a similar situation - my former employer is a major corporation that definitely has automated systems for unemployment claims, so it's unlikely to be an employer response delay on my end either. This makes me think you're right about there being some kind of systematic processing bottleneck at ESD. I'm on week 3 of the same $0 pending situation despite my WBA showing from the start. It's actually somewhat reassuring to know that even people with straightforward employer situations are experiencing these delays - means it's definitely an ESD system issue, not something we did wrong. I'm planning to try Claimyr too after seeing all the positive results people have had. Please do update us if you get through - it would be helpful to know if they give you any insight into what's actually causing these widespread delays!

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I'm in week 6 of this exact nightmare and finally got some answers! After reading all the success stories about Claimyr here, I bit the bullet and paid for their service last Monday. Got through to an ESD agent in about 45 minutes (compared to literally hundreds of failed attempts calling directly). Turns out my claim was stuck because of an automated flag in their system that marked my separation reason as "needs review" even though I was clearly laid off due to company downsizing. The agent said this is happening to TONS of people right now because their system is flagging anything that isn't a super straightforward termination. She cleared the flag immediately and said I should see payments within 3-5 business days for all my back weeks. Sure enough, got my first payment yesterday! My advice: if you've been waiting more than 4 weeks, just use Claimyr. Yes it costs money, but 45 minutes vs. months of uncertainty was absolutely worth it. The agent also mentioned they're working on system improvements but didn't give any timeline for when these automatic delays might be resolved.

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This is incredibly helpful - thank you for sharing the actual details of what was causing your delay! The "needs review" flag for separation reasons makes so much sense, especially if their system is being overly cautious about anything that isn't completely black and white. I'm in week 3 of the same situation and was laid off due to budget cuts at a nonprofit, so I'm wondering if my case might have a similar automated flag. It's frustrating that these system quirks are causing such long delays, but at least now I have a better understanding of what might be happening behind the scenes. Congratulations on finally getting your payment! I'm definitely going to try Claimyr this week - the cost seems totally worth it compared to the stress and uncertainty of waiting indefinitely. Did the agent give you any sense of how widespread this issue is, or if they're prioritizing fixes for these automated flags?

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