ESD phone system not offering option to file weekly claim - forced to use eServices

They phased out phone claim filing for most people around late 2023. ESD has been pushing everyone to use eServices for weekly claims because it's more efficient for their system. The phone option now is mostly just for people with approved accommodations who can't use the online system due to disabilities. If internet access is a serious problem for you, you might be able to request an accommodation, but it requires documentation and approval.

THEY DONT CARE about rural folks!! I've been dealing with this since January. My internet goes out every time it rains and I missed 2 weekly claims because of it. When I finally got thru to ESD they said "too bad" basically and I had to file an appeal just to get those weeks paid. The system is BROKEN

have you tried using the esd mobile app? works better than the website when signals weak

I've been helping my mother with her unemployment claims, and she struggled with the same issue. For those with internet challenges, there are actually three options now: 1. Use the mobile app as mentioned (uses less data than the website) 2. Visit your local WorkSource office where they have computers you can use 3. Request a reasonable accommodation through ESD For option #3, you need to call 833-572-8400 (the ESD general services line) and specifically ask about filing a request for reasonable accommodation due to your internet access issues. They'll send you a form that needs to be completed. From my experience helping my mom, they're actually pretty understanding about rural internet problems. Also worth noting: if you're near a library, most have free internet and computers you can use to file your weekly claim. It's not ideal, but it's a backup option.

I had the exact same issue trying to file by phone! I was getting so frustrated hitting different options trying to find where to file my claim. Finally called my brother who told me they stopped that service. Would've been nice if they sent out a notice or something instead of just removing it...

If you're struggling to connect with ESD about this issue or need to discuss accommodation options, I'd recommend trying Claimyr. When I needed to talk to an actual person at ESD about my claim issues, they got me through to an agent without hours of waiting. You can check out how it works at claimyr.com or watch their demo video: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. It really helped when I was desperate to talk to someone about my claim status.

I was in a similar situation with poor internet connectivity. What worked for me was actually going to my local library once a week to file my claim. They have computers with reliable internet, and it's free to use. Many libraries even have staff who can help you navigate the eServices website if you're not tech-savvy. Just bring your ESD account information and ID. I know it's not as convenient as filing by phone, but it's a reliable workaround until you can figure out a better solution.

Just to follow up on the accommodation request process: if you decide to go that route, be prepared to provide documentation about why you need the phone filing option. They typically want some evidence of your internet connectivity issues. A letter from your internet service provider acknowledging service problems in your area can be helpful. The review process takes about 2-3 weeks in my experience helping clients with this issue.