ESD eServices login loop preventing new claim application - urgent help needed

That login loop is a known issue with ESD's system right now. The "suspended" status usually means there's either a previous account issue that needs resolving or your husband might have an identity verification problem. Here's what I'd try: 1) Call the technical support line at 855-682-0785 instead of the regular unemployment line. They specifically handle SAW and eServices access issues. 2) Try applying at a different time of day. Their system sometimes gets overloaded during peak hours (8-11am). 3) If you're using a mobile device, switch to a desktop computer if possible. 4) Make sure you're going through the proper sequence: Log into SAW first, then select the unemployment services link from INSIDE your SAW account. If the suspended status persists, only ESD can reactivate it. The technical issue might be related to a previous claim he had, or possibly a name/SSN mismatch.

had the same problem last month!!! soooo frustrating. kept going in circles and circles. turns out my account was flagged for "identity verification" but nobody bothered to tell me!! had to call like 50 times before i got through

If you're getting the dreaded login loop and seeing a suspended status, you most likely need to call and have an agent manually reset your account. This happens when either: 1) The system detects a possible fraud concern, 2) There's a technical glitch with your account connection between SAW and ESD, or 3) There's an unresolved issue from a previous claim. Unfortunately, there's no self-service fix for this - don't waste time trying different browsers or clearing cache. Only an ESD agent can fix the suspended status. The technical support line mentioned above is your best bet, but be prepared for long wait times. Be aware that if it is an identity verification issue, your husband will likely need to upload identity documents through a secure link they'll provide, and that verification process can take 1-2 weeks. The good news is that benefits will be retroactive to when he first became eligible, not when the account issue is fixed.

I had this EXACT issue in January and spent days trying to fix it myself. Complete waste of time! The eServices loop is a terrible design flaw in their system. When I finally got through to someone after calling for THREE DAYS STRAIGHT, they told me my account had a fraud flag because I'd logged in from a new device. Took them 5 minutes to fix but couldn't do it myself. I finally got through by using Claimyr.com - it's a service that holds your place in the ESD phone queue and calls you when an agent is available. Saved me hours of redial hell. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3. Not cheap but worth every penny when you're desperate. My issue was resolved same day once I actually talked to someone.

Let me clarify some technical aspects, as I've helped many people with this specific issue: The "suspended" status in SAW for the ESD services link happens for three primary reasons: 1. Identity verification requirement - Most common for new claims 2. Security concern with your account access patterns 3. System linkage failure between SAW and ESD databases The solution path depends on which one you're experiencing. Since your husband has never filed before, it's likely the first reason. Unlike regular claim issues, this is actually handled by the technical support team (855-682-0785), not the general unemployment claims center. One thing to try: Have your husband create a completely new SAW account with a different email address. Sometimes that bypasses the linkage problem. If that doesn't work, you absolutely need to speak with an agent. When you do reach someone, specifically ask them to check if there's an "identity verification hold" or a "SecureAccess Washington linkage error." Using these specific terms will help them get to the right solution faster. In the meantime, document the date of his job loss and all job details, as he'll need to backdate the claim once he can access the system.

Sigh... welcome to the wonderful world of ESD technical glitches. The eServices loop has been a problem for YEARS and they still haven't fixed it. Classic government efficiency! 🙄 I went through this last year - called for weeks and got nowhere. The regular unemployment line people just told me to call tech support, tech support told me to call the regular line. Round and round we go! Eventually I filed a complaint with my state representative and magically my account was fixed within 48 hours. Funny how that works! If you can't get through on the phone, try that route - sometimes a little political pressure works wonders with these agencies.

UPDATE: We finally got through to someone at ESD after using the Claimyr service that was recommended! Turns out there was an identity verification hold on my husband's account. Even though he's never filed before, apparently they automatically put these holds on many first-time filers as a fraud prevention measure. The agent was able to send us a secure link to upload his ID documents, and she said the verification usually takes 3-5 business days. She also noted that benefits will be backdated to his eligibility date once approved. For anyone else experiencing the login loop and suspended account issues - it's definitely something only an agent can fix, so don't waste time troubleshooting on your end like we did. The technical support line (855-682-0785) is the right number to call for this specific problem. Thank you all so much for your help! This community has been a lifesaver during a really stressful time.