ESD approved then denied my claim after 'reopening' - used previous employer wages
I'm totally lost with my ESD claim and hoping someone has dealt with something similar. Here's what happened: I applied back in December and got approved, but they had to use wages from my previous employer (not the most recent one) because I didn't have enough hours at my latest job. All seemed fine at that point. Then the weird part happened - I couldn't access the "file weekly claim" option anywhere in my eServices account. I messaged them through the portal multiple times with no response. After weeks of trying, I FINALLY got a message telling me to "reopen my active claim" - which made no sense since it was already approved, but whatever. So I did the reopening process, and now suddenly my claim is DENIED completely! The denial letter says I "voluntarily quit" and my reasoning was "insufficient" - but that makes no sense because my initial application included detailed documentation and even photos explaining exactly why I had to leave that job (unsafe working conditions that were well documented). It's like they completely forgot or lost all my original documentation during this "reopening" process. Has anyone experienced anything like this? Did reopening somehow erase my original evidence? Do I need to appeal or is there a way to get them to look at my original approved application?
13 comments


Isla Fischer
Ugh, yeah this sounds like classic ESD confusion. What probably happened is when you "reopened" the claim, the system treated it like a brand new claim and didn't carry over your original documentation. This is a common glitch in their system. You need to appeal ASAP - you only have 30 days from the denial date! Make sure to re-submit all your original documentation with the appeal.
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Logan Chiang
•Thanks for the quick response! The denial letter came 5 days ago, so I still have time. Do I need to submit the appeal through eServices or is there a separate form? And should I mention that I was already approved once?
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Miles Hammonds
thos happend to me to!!! the esd systm is so confusin. i think whne u reopn it starts evreything over and they forgt about ur old stuf. so anoying!!
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Logan Chiang
•Did you end up getting it resolved? What steps did you take?
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Miles Hammonds
•i had to do the appeal thing and wait foreverrrr but they fixed it eventualy. took like 2 months tho 😫
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Ruby Blake
You need to file an appeal immediately. When you "reopened" your claim, the system likely started a new adjudication process focused on your separation from the previous employer, rather than continuing your already-approved claim. This is a known issue with their system. Go to your eServices account, find the determination letter, and there should be instructions for appealing. You can also call the Office of Administrative Hearings directly at (800) 366-0955. Make sure to submit all your original documentation again and clearly explain that you were previously approved before the "reopening" occurred. To prepare for your appeal: 1. Gather ALL documentation from your original application 2. Print a copy of your initial approval letter 3. Write a clear statement explaining the sequence of events 4. Submit everything together with your appeal The good news is that if you win your appeal, you'll receive all back payments from the weeks you couldn't claim.
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Logan Chiang
•Thank you for the detailed advice! I've found the determination letter and see the appeal instructions now. One question - should I still try to file weekly claims while this appeal process is happening? The system still won't let me access that option.
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Ruby Blake
•Yes, absolutely continue trying to file weekly claims! This is critical. If you can't access the online option, you need to call and report your weekly claims by phone. If you don't maintain weekly claims during the appeal process, you could lose eligibility for those weeks even if you win the appeal.
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Micah Franklin
The same thing happened to my neighbor last month! ESD's system is so broken. When you "reopen" a claim, it sometimes treats it as if you're filing a whole new claim and completely ignores your previous application and documentation. It's as if you're starting from scratch! My neighbor had to go through the whole appeal process. It took about 6 weeks but she eventually got approved and received backpay for all the weeks she missed. Just make sure you're super detailed in your appeal and include copies of EVERYTHING from your original application.
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Ella Harper
•This information isn't entirely accurate. When you reopen a claim, the system should NOT be treating it as an entirely new claim. However, there is a known issue where the system sometimes triggers a new separation issue investigation during the reopening process. What likely happened is that when OP reopened, the system flagged their previous employer separation for review, even though it had already been adjudicated. This is a technical glitch that needs to be addressed during the appeal process. OP: Make sure your appeal specifically mentions that this separation issue was already resolved in your initially approved claim. Reference your initial claim ID number and approval date in your appeal documents.
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PrinceJoe
I had something sort of similar happen but with a twist - I was denied initially, then approved on reopening! The ESD system is SO inconsistent. I think different adjudicators just make completely different decisions on the same facts. My best advice is to appeal and be SUPER specific about the unsafe working conditions. Like bullet point every single issue with dates if possible. That's what worked for me eventually.
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Ella Harper
This is a common issue, and here's what you need to know: 1. When you "reopen" a claim that was already approved, the system sometimes triggers a new review of your work separation, especially if you're using wages from an alternate base year or different employer. 2. You need to file an appeal within 30 days of the denial determination. Look for the "How to Appeal" section on your determination letter. 3. During the appeal process, you MUST continue to file weekly claims, even though the system may not let you do it online. Call the weekly claims line at 800-318-6022. 4. Your appeal should explicitly state that this separation issue was previously reviewed and approved in your original claim determination. 5. Include all original documentation plus the initial approval letter if you have it. The good news is that appeals for this type of administrative error have a high success rate. Be persistent and keep detailed records of all communications.
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Logan Chiang
•This is incredibly helpful, thank you! I'm working on my appeal letter now and will make sure to emphasize that the separation was already reviewed and approved. I'm also trying to reach someone by phone to file retroactively for the weeks I've missed while dealing with this mess. Fingers crossed this gets resolved!
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