ESD appeal tomorrow - cut hours not mentioned in denial, only hostile work environment - need hearing advice
I'm freaking out about my appeal hearing with OAH tomorrow morning. I quit my warehouse job back in January after they slashed my hours from 40 to barely 18-22 per week - basically a 50% cut! When I filed for unemployment, I mentioned both the hours reduction AND that management was creating a hostile environment (supervisor constantly criticizing my work, scheduling me for inconvenient shifts after I complained). ESD denied my claim and the determination letter ONLY mentions the hostile work environment part, saying it's "not good cause to voluntarily quit" - but completely ignores my main reason about the drastic cut in hours!! I submitted copies of my pay stubs through eServices showing the reduction (over 25% cut which I think is the threshold?) plus ESD already has my quarterly wage info in their system. Does anyone know if this documentation will be enough for the judge? I'm worried they'll only focus on the hostile work environment stuff and ignore the hours reduction. How should I approach this on the phone hearing? Should I point out right away that they missed my primary reason for quitting? I've never done one of these hearings before and I'm super anxious about the whole thing. Any advice from people who've won appeals would be amazing!
17 comments


Romeo Quest
You're actually in a good position here. A 25% or greater reduction in hours IS considered good cause to quit in Washington. The judge will have access to all your submitted documentation, but you need to be very clear and direct during the hearing about your primary reason being the hours reduction. Some tips: 1. Have your evidence organized and ready to reference (pay stubs showing before/after hours) 2. When asked why you quit, immediately state "My hours were reduced by approximately 50%, from 40 to 18-22 hours weekly" 3. Be prepared to explain WHY you mentioned the hostile work environment (it was secondary but added to your stress) 4. Stay calm and factual - avoid emotional arguments 5. If the employer argues you could have managed with reduced hours, be ready to explain the financial impact The law is on your side with the hours reduction. Just make sure the judge understands this was your primary reason for leaving.
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Lydia Santiago
•Thank you so much! This is really helpful. I'll definitely focus on the hours reduction first thing and keep my emotions in check. Do you think I should explicitly point out that the initial determination completely missed my main reason? Or would that come across as argumentative?
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Val Rossi
I had SAME PROBLEM last year! my hours got cut from 35 to 15 and they fokused on some other stuff in my claim. during my phone hearing the judge asked me "why did u quit" and i panicked and talked bout my boss being mean for like 5 mins before mentioning hours...BIG MISTAKE! lost my appeal cause i didnt emphasize the right thing first. dont do what i did!!
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Lydia Santiago
•Ugh, that's exactly what I'm afraid of! It's so easy to get flustered when they put you on the spot. I'll definitely make sure to lead with the hours reduction and stick to that as my main point. Thanks for the warning!
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Eve Freeman
The 25% reduction in hours is absolutely good cause to voluntarily quit under WAC 192-150-120. The fact that the determination letter doesn't mention it is concerning but not fatal to your case. The Administrative Law Judge will review all evidence and make a fresh determination. I recommend writing down a clear timeline of events: 1. Original hours/schedule 2. When and how the reduction occurred 3. Any conversations with management about the reduction 4. When you gave notice and specifically what you said Keep responses brief and focused. If asked about the hostile work environment, acknowledge it was a factor but emphasize the hours reduction was the primary reason for leaving. The documentation you've submitted will support your case, but your verbal testimony needs to be consistent with it. The judge may ask hypothetical questions like "Would you have stayed if only the hours had been reduced but the environment was positive?" Be prepared for these types of questions.
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Lydia Santiago
•This is super helpful! I'll definitely prepare a timeline tonight. I actually did tell my manager specifically that I couldn't afford to live on half my normal income when I gave my notice, so that should help. Thank you for explaining the specific regulation too - that makes me feel more confident.
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Clarissa Flair
I'm so confused by ESD sometimes!!! They totally ignore the main issue and focus on something else. I went through this nightmare for 3 MONTHS trying to get someone to actually READ my whole claim! Couldn't get through to anyone on the phone - just constant busy signals and disconnects. Finally I used this service called Claimyr (claimyr.com) that got me through to an ESD agent within 20 minutes when I'd been trying for WEEKS! They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 If you need to talk to ESD about anything after your hearing (or if hearing gets postponed), it might save you some sanity. Good luck with your appeal!
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Caden Turner
•do they actually work?? ive been trying to reach esd for a MONTH
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Clarissa Flair
•Yes! It seriously worked for me when nothing else did. I was super skeptical but desperate after trying for weeks. Got through to an actual human who fixed my claim issue in one call.
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McKenzie Shade
THE SYSTEM IS RIGGED!! These ESD people don't care about your actual reasons, they just look for ANY excuse to deny benefits. They ALWAYS side with employers because employers pay into the system. I had SIX appeals before I finally won. Hours reduction is supposed to be an automatic approval but they'll try to twist your words during the hearing to make it sound like you quit for other reasons. WATCH OUT for trick questions and RECORD THE CALL if Washington is a one-party consent state (which I think it is). Don't let them bully you!!!!
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Eve Freeman
•While it's true that the process can feel frustrating, the Office of Administrative Hearings (OAH) is actually separate from ESD and provides independent review. The judges follow the law, and a 25% or greater reduction in hours is explicitly covered in the regulations. Recording is allowed in Washington, but you should notify the judge at the beginning of the hearing that you're recording.
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McKenzie Shade
•Maybe I just had bad judges but my experience was HORRIBLE. Took 8 months to finally get approved. Just warning OP to be super careful and not trust the process to be fair.
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Harmony Love
when i had my hearing for a similar issue i made sure to repeat my main point several times throughout - "as i mentioned earlier, the 50% reduction in hours made it impossible to pay my bills" etc. this helps because sometimes they're taking notes and might miss something. also dress professionally even though it's phone only (sounds silly but it put me in the right mindset). good luck!!
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Lydia Santiago
•That's a great tip about repeating my key point! And I actually hadn't thought about dressing professionally, but you're right - it probably does help with getting in the right headspace. Thanks!
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Romeo Quest
One more important tip - at the end of the hearing, the judge will typically ask if you have anything else to add. Use this opportunity to briefly summarize your main points: 1. You quit primarily because your hours were reduced by approximately 50% 2. This reduction exceeds the 25% threshold established in WAC 192-150-120 3. The reduction made it financially impossible to continue the employment 4. You've provided documentation proving the reduction Keep it under 60 seconds, be respectful, and thank the judge for their time. This final summary can be very effective as it's often the last thing they'll remember when making their decision.
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Lydia Santiago
•This is excellent advice - I'll definitely prepare a brief closing statement using these exact points. Thank you so much for all your help! I'm feeling much more prepared for tomorrow now.
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Val Rossi
make sure u tell us how it goes!!! good luck!!
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