One last thing - if you ever need to appeal your unemployment tax rate, you have to do it within 30 days of getting the rate notice. Don't wait if you think there's an error.

As someone who just went through this process last year, I'd recommend setting up a simple spreadsheet to track your quarterly payments and deadlines. It really helps stay organized, especially when you're juggling multiple state requirements. Also, if you're planning to grow your team, keep in mind that your experience rating will start kicking in after year three, so maintaining good employee relations and documentation becomes even more important for keeping those rates low long-term.

After you get through to someone, ask them to flag your account for expedited processing due to financial hardship. I did this and mentioned I was facing possible eviction (which was true). The agent added notes to my claim and it was resolved within 48 hours after weeks of waiting. They don't advertise this option but it exists for emergency situations.

I'm going through the exact same thing right now - 6 weeks in adjudication with the same "employment verification" and "able and available" pending issues. It's absolutely maddening! I've also uploaded everything they asked for multiple times and can't get through to anyone. What's really frustrating is that there's no transparency about what's actually happening or how long it might take. I've been keeping a spreadsheet of every call attempt, every document uploaded, every weekly claim filed - just in case I need to escalate this somehow. The stress of not knowing when (or if) this will get resolved while bills keep piling up is honestly worse than being unemployed itself. Thanks for posting this - at least now I know I'm not the only one stuck in this nightmare.

Reminder that you can check your payment history in your Washington ESD online account to see the pattern of when your deposits usually hit. Helps with planning.

I've been claiming for about 2 months now and can confirm the 2-3 day timeline is pretty reliable. One thing I'd add is that if you're ever unsure about your payment status, you can also check the "Payment Information" section in your Washington ESD online account - it shows if your payment is "Paid" or "Pending" which helps you know if it's processing normally or if there might be an issue that needs attention.

UPDATE: Wanted to let everyone know my situation got resolved! I called ESD this morning (got through after 35 minutes on hold) and the agent explained they were doing a random quarterly check on my claim. She said the doctor's appointment wasn't an issue as long as I was available to work the rest of the week. She approved my claim while I was on the phone and said the payment should process tonight. So relieved! Thanks everyone for your help and advice. Seems like this really is just a random thing they do occasionally.

Glad to hear you got it resolved! This thread is super helpful for understanding these random availability checks. I'm new to unemployment benefits and had no idea ESD did these periodic reviews. Good to know it's not necessarily a sign that something's wrong with your claim. Bookmarking this for reference in case it happens to me down the road!

u should file a complaint with the state attorney generals office too. they take this stuff seriously cuz its actually illegal for esd to take ur refund without sending a tops notice first. my cousin got her $ back that way after esd ignored her for months

UPDATE: Following everyone's advice, I compiled all my documentation (verification documents, record of all contact attempts, appeal confirmation, etc.) into a single PDF. Wrote a formal demand letter citing the Bureau of Fiscal Service requirements and CC'd my state rep and the Commissioner's office. Shockingly, I got an email response within 3 days saying my case was being expedited for review. Just checked my ESD portal today and all the disqualified weeks have been switched back to PAID status and my overpayment balance is now $0! They haven't mentioned when I'll get my tax refund portion back, but at least the overpayment is cleared. Thank you all for your advice - especially about including state officials in the communications. That seems to have been the key to getting attention on my case.