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Has anyone tried requesting a waiver? I saw something about 'equity and good conscience' waivers on their website but wasn't sure if those actually get approved.
Equity and good conscience waivers can be approved, but they're not automatic. You need to demonstrate both that the overpayment wasn't your fault AND that repayment would cause significant financial hardship. Document your current expenses, income, and any extenuating circumstances like medical bills or other unexpected costs. About 40% of these waivers get approved when properly documented.
UPDATE: I finally got through to ESD using that Claimyr service someone mentioned. The agent confirmed there was a system update that affected waiting week assignments. She put in a request to have my case reviewed by an adjudicator and put a temporary hold on the overpayment collection while they review it. She said I should still file a formal appeal through my online account to protect my appeal rights, but that many of these are being resolved through their internal review process. Fingers crossed!
For future reference, these delays tend to happen around the same time every quarter - usually the third week of January, April, July and October when they do their system maintenance. I always budget a little extra cushion during these weeks just in case. Glad everyone's payments are coming through now!
An update would be great when your son figures out what the issue was! It helps others with similar problems. In my experience, most payment delays after approval are resolved within 2-3 weeks once you get through to the right person. The challenge is getting through their phone system.
UPDATE: Success! My son FINALLY got through to ESD this morning. Turns out there was an identity verification hold that wasn't showing up anywhere on his account. They needed him to upload his driver's license and social security card to verify his identity, which he did while on the phone. The agent said payments should process within 48 hours and include all backpay. The agent also mentioned this is super common right now due to increased fraud prevention measures. Thanks everyone for the advice! Special thanks to whoever suggested Claimyr - that's what finally got him through after trying for days.
Thank you all for the suggestions! I tried calling this morning at 8:00 am sharp using the menu options suggested, but still ended up in the automated system with a "high call volume" message. I've gone ahead and sent a message through eServices AND emailed my state rep as suggested. I may try the Claimyr service tomorrow if I don't hear anything by then. This is so frustrating - I've been working for 7 years and this is the first time I've ever needed unemployment. I had no idea it would be this difficult just to talk to someone about why my claim was denied.
Just wanted to follow up - were you able to get through to ESD yet? Did any of the methods work for you?
YES! I finally got through using Claimyr this morning after trying for 3 more days with no luck on the regular line. The agent confirmed it was a system error related to my identity verification. Apparently my driver's license expiration date was entered incorrectly. They fixed it on the spot and said my payments should resume next week. Such a relief! Thanks everyone for your help.
Isabella Ferreira
One other important thing to remember is that you still need to do your 3 job search activities each week, even while the overpayment is being sorted out. I've seen people get denied because they thought they could skip this requirement while dealing with other ESD issues. Keep detailed records of all your job search activities!
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Malik Johnson
•Thanks for the reminder! I'll make sure to start tracking everything. Do you know if they're still accepting virtual job fairs as one of the activities?
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Freya Thomsen
Just to follow up on your question - yes, virtual job fairs still count as a job search activity as of 2025. Also, I want to clarify about the offset process: while 50% is standard, ESD does have an official financial hardship application that can reduce the offset percentage if you can demonstrate that the 50% offset would cause significant financial hardship. You'll need to provide documentation of your expenses versus income. The form is available in your eServices account under the "Upload a Document" section.
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Malik Johnson
•This is incredibly helpful information! I'll look for that hardship form in eServices right after I submit my initial claim. Really appreciate everyone's advice - feeling much less anxious about this whole situation now.
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