ESD not processing payment after bank info update - need urgent help reaching a representative

hav u tried calling at exactley 8:01? thats when i got thru last month. also try the 844 number not the 800 one, sometimes works better

I went through almost the exact same situation in January. When you update your banking info, there's a verification period that can take 5-7 business days where your payment sits in pending status. If you're seeing 'pending' that actually means the system is working correctly! The good news is you don't need to reach anyone - it should resolve automatically by next week. If it goes longer than 7 business days (so not counting weekends), then you definitely need to reach a rep. In that case, try calling the technical support line instead of the main claims line: 855-682-0785. They're often less swamped.

Mine went through automatically after 6 business days with no action needed on my part. But I understand needing that peace of mind! If you really need to speak with someone, the most reliable method I've found is using Claimyr. It's a service that holds your place in the ESD phone queue and calls you when an agent is available. Saved me hours of frustration when I had an adjudication issue. They have a video showing how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 and their website is claimyr.com.

A few things to try that have worked for me and others: 1. Call exactly at 8:00am but use the claims center number 800-318-6022 2. When it asks for your SSN, enter it slowly - sometimes rushing causes disconnection 3. Try Wednesday or Thursday - Mon/Tue are typically highest volume days 4. Send a secure message through your eServices account explaining the bank change issue 5. If none of this works by Friday, contact your state representative's office - they have liaison contacts at ESD who can escalate Just checking - you did verify that your new banking info appears correctly in the system, right? Sometimes people update it but it doesn't save properly.

this happened 2 me back in november!!! took FOREVER to get fixed. bank changes r super annoying with ESD becuz they got so many fraud problems now. mine took 9 days total then suddenly the $ showed up. but yeah its stressful when ur waiting on rent money and groceries and stuff! one thing - if ur really desperate maybe ask if they can mail u a paper check instead? sometimes thats faster than waiting for the direct deposit verification

I went through a similar problem with my banking info last year and what no one tells you is there's actually an internal ESD process called "payment verification" that happens whenever banking details change. It's an anti-fraud measure. What's frustrating is they don't explain this anywhere obvious on their website! The verification period ranges from 3-10 business days depending on your bank and claim history. If you've been claiming without issues for 6 weeks already, you're probably on the shorter end of that range. One thing that might help: log into eServices and check your "Notices" section. Sometimes they send a verification notice that requires a response, but the system doesn't alert you properly.

why dont u just switch back to ur old bank info if its so important to get paid now???

Just wanted to follow up - did your payment go through yet? The banking verification should be complete by now if it's been more than a week.