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I had something sort of similar happen but with a twist - I was denied initially, then approved on reopening! The ESD system is SO inconsistent. I think different adjudicators just make completely different decisions on the same facts. My best advice is to appeal and be SUPER specific about the unsafe working conditions. Like bullet point every single issue with dates if possible. That's what worked for me eventually.
This is a common issue, and here's what you need to know: 1. When you "reopen" a claim that was already approved, the system sometimes triggers a new review of your work separation, especially if you're using wages from an alternate base year or different employer. 2. You need to file an appeal within 30 days of the denial determination. Look for the "How to Appeal" section on your determination letter. 3. During the appeal process, you MUST continue to file weekly claims, even though the system may not let you do it online. Call the weekly claims line at 800-318-6022. 4. Your appeal should explicitly state that this separation issue was previously reviewed and approved in your original claim determination. 5. Include all original documentation plus the initial approval letter if you have it. The good news is that appeals for this type of administrative error have a high success rate. Be persistent and keep detailed records of all communications.
This is incredibly helpful, thank you! I'm working on my appeal letter now and will make sure to emphasize that the separation was already reviewed and approved. I'm also trying to reach someone by phone to file retroactively for the weeks I've missed while dealing with this mess. Fingers crossed this gets resolved!
I was in a similar situation with poor internet connectivity. What worked for me was actually going to my local library once a week to file my claim. They have computers with reliable internet, and it's free to use. Many libraries even have staff who can help you navigate the eServices website if you're not tech-savvy. Just bring your ESD account information and ID. I know it's not as convenient as filing by phone, but it's a reliable workaround until you can figure out a better solution.
Just to follow up on the accommodation request process: if you decide to go that route, be prepared to provide documentation about why you need the phone filing option. They typically want some evidence of your internet connectivity issues. A letter from your internet service provider acknowledging service problems in your area can be helpful. The review process takes about 2-3 weeks in my experience helping clients with this issue.
That's a great point about documentation. Also worth noting that while waiting for accommodation approval, you're still responsible for filing weekly claims on time, so having those backup options (library, WorkSource, etc.) is essential during the waiting period.
I just checked with my friend who works as a job counselor, and she said there's been a wave of these mysterious disqualifications lately. ESD apparently updated their system in March 2025 and it's been flagging legitimate claims for review. Most people who call in are getting it resolved pretty quickly once they reach someone.
UPDATE: I finally got through to ESD this morning (used the Claimyr service that was recommended here - totally worth it). Turns out their system flagged my claim because I used a different device to file last week and it triggered some kind of security review. The agent removed the disqualification and said my payment should process in 24-48 hours. She also added notes to my account so it shouldn't happen again. Thank you everyone for your help and suggestions!
That's great news! This is actually a common issue that many people don't realize - filing from different devices or even different browsers can sometimes trigger security protocols. Glad you got it resolved quickly.
Something a lot of people don't realize is that ESD has specific rules about the transition back to work. When you accept a job offer, you're still eligible to claim until you start working. Once you start working, you report hours worked that week, even without pay. If you work less than full-time hours (less than 40 per week), you may qualify for partial benefits if your earnings for that week are less than your weekly benefit amount. What confuses many people is the difference between hours worked versus payment received. ESD only cares about when you performed the work, not when you got paid for it. This is actually designed to protect workers - imagine if you worked but then the employer went bankrupt before paying you. ESD's system ensures you're covered during the work period regardless of when payment arrives. The interview experience you had sounds unnecessarily harsh, but I would still recommend keeping your claim active by filing weekly (with accurate hours reported) until you're financially stable with the new job. Better safe than sorry if something unexpected happens.
wait so if i start a job next week but dont get paid for 3 weeks i still have to report the hours? but how do i pay bills until the first check??
A practical tip for anyone in this situation: take screenshots of your weekly claim submissions showing the hours you reported. I had an issue last year where ESD claimed I hadn't reported properly, but I had screenshots showing every submission with dates and confirmation numbers. Saved me from a potential overpayment nightmare.
Mei Wong
Just so you know they'll probably aska bunch of questions about WHY you were on PFML and if you could work now...they always look for excuses not to pay people... make sure you've got doctors note saying your cleared to work again!!! Thats what tripped me up!
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Zoe Stavros
•That's really helpful advice - I do have documentation from my doctor clearing me to return to work. I'll make sure to bring that with me to WorkSource tomorrow.
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Fatima Al-Qasimi
Just checking back - were you able to get this resolved? If you went to WorkSource, they should have been able to help you submit the right documentation to get your claim reactivated. The key with transitioning from PFML back to UI is proving that: 1. Your PFML benefits have officially ended 2. You're able and available for work again 3. You've been continuously filing weekly claims If you're still having issues, you might need to request a formal determination review.
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Zoe Stavros
•I went to WorkSource yesterday and they were helpful! They couldn't fix it directly, but they helped me submit a secure message through my ESD account with all the right documentation attached. They said someone from ESD should contact me within 5-7 business days. I'll keep filing my weekly claims in the meantime. Thanks everyone for your help!
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