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ESD weekly claim confusion for per diem workers - system won't accept 0 hours

I'm running into a frustrating issue with filing my weekly claim as a per diem nurse. My hospital keeps me on their roster but sometimes I have ZERO shifts in a week (that's the nature of per diem work). When I try to file my weekly claim for weeks with no shifts, the ESD system is giving me grief! When I answer "yes" to still being employed but enter 0 hours and $0 earnings, the system keeps telling me to go back and change my answer in the "work for employers" section, saying I need to indicate I've ended work with that employer. But I haven't! I'm still employed, just didn't get scheduled that week. I've tried calling ESD multiple times but can't get through to a human being. I sent a secure message through the portal 3 days ago but haven't heard back. My claim week closes tomorrow and I'm afraid of messing something up or getting flagged for fraud if I answer incorrectly. Has anyone else who works per diem/on-call/as-needed dealt with this? How do you correctly report weeks where you're still employed but worked 0 hours? I'm scared to answer wrong and lose my benefits or get hit with an overpayment later.

I've been through the exact same thing with my substitute teaching job - some weeks I get calls, some weeks nothing. I spent over 4 hours on hold trying to talk to ESD about this! When I finally got through, they confirmed what others are saying here - for weeks with 0 hours, select NO when asked if you worked for that employer that specific week. It's confusing because we think of ourselves as continuously employed, but they're asking about actual work performance each week.

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its so dumb the way they word the questions!! they should just ask "did u WORK HOURS this week?" instead of making it so confusing for everyone!!

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UPDATE: I took everyone's advice and answered "No" to working for my employer during the week with zero hours, and my claim processed successfully! Benefits were deposited today. Thanks to everyone who helped. The ESD system really should be updated to better handle irregular work schedules, but at least I know how to navigate it now. For anyone with the same issue - answer "No" for weeks with zero hours worked, even if you're still employed overall.

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Can I collect ESD benefits during unpaid leave? HR says it's complicated

So my company is struggling and just announced 'temporary unpaid leave' for 3 months for about 25% of staff - including me. My manager said we're still technically employed but won't be paid or working at all until business picks back up (hopefully). HR sent a vague email saying we 'might qualify for unemployment' during this time but weren't clear about it. Has anyone dealt with this before? I've never filed for unemployment and I'm confused if I even qualify since I'm not actually laid off. I need to figure this out ASAP since rent is due next week and I suddenly have zero income. Will ESD approve my claim if I'm on unpaid leave but still 'employed'?

does anyone know how much they take out for taxes? should i have them withhold or just deal with it next april?

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They withhold 10% for federal taxes if you choose that option. I personally preferred having them withhold it so I didn't have a surprise tax bill. Just remember that unemployment benefits are fully taxable income.

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thx! probably smart to withhold

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Update: I filed my claim yesterday and made sure to select 'temporary layoff' as suggested here. I also uploaded the official unpaid leave notice from my company and explained everything clearly in the comments section. Now I'm just waiting for it to process. Thank you all for the advice - this has been incredibly helpful for navigating a stressful situation!

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Great job! Make sure you file your weekly claims on time even while waiting for the initial claim to be processed. If your claim is approved, they'll pay for those weeks retroactively, but only if you've properly filed the weekly certifications.

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Stuck in ESD limbo - 5 weeks of filing without approval or denial?

I've been stuck in this weird ESD purgatory for 5 weeks now. My claim shows as active, and I've diligently submitted my weekly claims every week, but I haven't received a single payment or any notification about whether I'm approved or denied. The online portal just shows 'active' but nothing else. I'm planning to contact the governor's office after the 6-week mark to try and light a fire under someone (heard this works from a friend). But I'm confused about what happens next - if an adjudicator finally gets back to me, will they actually tell me right then if I'm approved or denied? Or will I still be left guessing? I'm getting desperate here. Rent is due next week, and my savings are basically gone. Has anyone been through this limbo situation? How long did you wait before something actually happened?

sometimes they just leave u hanging with no updates be sure u check ur spam folder too!! my approval email went to spam and i almost missed it

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Good point about the spam folder - I just checked and don't see anything from ESD, but I'll keep an eye on it. Thanks!

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Just wanted to say I'm in the same boat, week 4 of waiting after being laid off from Amazon. This thread is giving me anxiety but also some hope. Let us know what happens with your claim!

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Sorry to hear you're going through this too! I'll definitely update once something happens. Fingers crossed we both get some resolution soon.

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ESD adjudication update: Employer finally responded to wage verification request!

Just wanted to share some positive progress in my never-ending adjudication saga! After being stuck in adjudication for over 7 weeks (feels like forever), I called my previous employer today to see if they'd heard anything from ESD. They told me ESD contacted them on June 1st requesting wage/employment verification, and they've already submitted everything back. I didn't even know this was part of the process, but I'm taking it as a good sign! Has anyone else had their employer contacted for verification during adjudication? How much longer should I expect to wait now that this step is complete? My savings are getting dangerously low and I'm starting to panic a little, but at least there's movement happening.

I had almost the exact same situation last year! My previous employer was contacted for wage verification after I'd been in adjudication for about 6 weeks. Once they responded, my claim was approved just 8 days later. I think you're very close to getting a determination. One thing that might help speed things up is to make sure your job search activities are being entered correctly each week. I've heard that claims with perfect job search logs get prioritized because they're easier to process. Not sure if that's true, but it can't hurt!

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That's really encouraging to hear! I've been super careful with my job search logs - documenting all 3 activities each week with full contact details and notes about each application. If that helps prioritize my claim, even better! Really hoping I'm in that 8-day window now that verification is complete.

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You know what's CRAZY about this whole system?? They make US wait weeks or MONTHS for a decision while they take their sweet time, but if we miss ONE weekly claim filing or are ONE DAY late with submitting job search proof, they immediately disqualify us! The double standard is infuriating. Why doesn't anyone hold ESD accountable for their processing times?? Anyway, sorry for the rant. Hope your claim gets processed soon. At least there's movement happening.

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PREACH!!! ๐Ÿ‘๐Ÿ‘๐Ÿ‘ thats exactly what i been saying!! they expect perfection from us but cant even return a phone call.

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ESD payment delay after approval - filed weeks stuck in 'processing' status for weeks

I finally got my first unemployment payment on January 15, 2025 after waiting in adjudication hell for over a month (since mid-December). What a relief! But now I'm facing another issue - I filed two additional weekly claims the SAME DAY I got approved and received confirmation that ESD received them, but they're still showing as 'processing' now almost 3 weeks later. The ESD website shows my claim as active and eligible, no pending issues, but these two weekly claims just won't process into payments. I can't afford another delay after burning through my savings during the adjudication period. Has anyone else experienced their weekly claims getting stuck in processing limbo AFTER being approved? Any advice on how to get these processed? Starting to panic about rent...

One other thing to check - make sure your payment method is still set correctly in your account. Sometimes after the initial approval, the system resets payment preferences or there's a verification issue with direct deposit that isn't clearly indicated. If you're set up for direct deposit, consider temporarily switching to the debit card option to see if that resolves the issue. I've seen cases where this mysterious processing delay was related to payment method verification.

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UPDATE: Finally got through to ESD this morning! The agent confirmed my weekly claims were stuck in an automated review queue because of a "system flag" that wasn't visible on my account. Apparently, there was some question about my job separation reason that had already been resolved during adjudication, but it somehow got flagged again for the subsequent weeks. She manually reviewed and processed both weeks right there on the phone. The payments should hit my account within 48 hours! She also made a note on my account to prevent this from happening with future weekly claims. For anyone else dealing with this issue - definitely call ESD directly and ask specifically about "hidden system flags" or "automated review queues" that might be holding up your payments. Don't just accept the generic "it's still processing" answer. Thanks everyone for your help!

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That's great news! This is exactly the kind of hidden system flag issue I was referring to. Glad you were able to get through and have it resolved. The fact that she added a note to prevent future occurrences is especially helpful - many agents don't think to do that.

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