


Ask the community...
have u tried using a diffrent browser? sometimes internet explorer works better for goverment sites (weird i kno). my husbands esd account only works on his phone not on our computer for some reason.
Update on this issue: ESD just published a technical bulletin about this exact problem. They're aware of the email association errors happening after their March 2025 security update. They recommend waiting 24 hours between email updates to allow their system to fully process changes. For those still struggling, they've also added a specific option in their phone tree for this issue - when you call the main number, press 2, then 4, then 1 for "account association errors" which should connect you to specialized technical support. Glad to hear the OP got their issue resolved using the method I suggested!
Since you're going on 4 weeks now, I'd recommend taking these specific steps: 1. Send a detailed message through the ESD portal explicitly asking what's causing the adjudication delay and if any information is missing 2. Try calling right when they open (7:30am) every day this week - persistence is key 3. Check if your former employer was sent a request for information (you can ask this when you get through to ESD) 4. Review your separation letter/documentation to make sure the reason for separation is clearly stated as a layoff 5. Double-check that your identity verification went through successfully (sometimes there are technical issues) Regarding your old employer reaching out - unless you received a formal job offer (with start date, compensation details, etc.) and declined it, it shouldn't affect your claim. However, if they did make a formal offer that you declined, you should report that on your next weekly claim.
Thank you for these concrete steps. I sent a detailed message through the portal this morning after reading your comment. I didn't receive any formal separation letter from my employer who laid me off - just verbal notification. Could that be part of the problem? Should I ask them for something in writing now?
One thing no one's mentioned yet - check your spam folder regularly! ESD sometimes sends important correspondence that gets filtered. Also, make sure your contact information is up-to-date in both your SAW account AND your ESD profile (they're separate systems and don't always sync properly). If you're able to reach an agent through calling (or using a service like Claimyr), ask them to specifically check if there are any "fact-finding" questionnaires assigned to your claim that you haven't received. Sometimes these get lost in the system but still hold up your claim.
BE CAREFUL!!!!! ESD is super picky about this stuff and will hit you with an overpayment if you mess up. My cousin got a $2,300 overpayment bill because he answered the full-time work question wrong. Make sure you answer NO tomorrow (since you haven't started yet) and YES next week (after you've started). And keep all your paystubs from the new job in case they ask for verification later. They randomly audit people all the time!
To clarify what others have said: 1. File tomorrow for this week (where you worked 0 hours) 2. File next Sunday for your first partial work week 3. Answer the "returned to full-time work" question as NO on tomorrow's claim 4. Answer the "returned to full-time work" question as YES on next week's claim 5. Report all hours and wages accurately on next week's claim 6. Continue completing 3 job search activities until your very last claim ESD calculates your eligibility for partial benefits using this formula: If your gross earnings for the week are less than 1.33 times your weekly benefit amount, you may receive partial benefits. The system automatically makes this calculation based on what you report. Congratulations on your new position!
I don't understand why people waste time with WorkSource when you could just CALL ESD directly!!! I got through after only 5 attempts and resolved my issue in one call. All these "shortcuts" people keep suggesting sound more complicated than just being persistent with the main phone line!!
wow ur lucky then. i called 32 times in 1 day last month and never got thru. ended up having to use that claimyr service someone mentioned here just to talk to someone after trying for a week
Update: I went back to the WorkSource in Everett today and got more info about the UI Liaison schedule. Turns out they're only there Tuesdays and Thursdays from 9am-3pm. The woman I spoke with confirmed they can see the same things the phone reps can see but don't have to deal with the massive call volumes so they can spend more time explaining things. I also signed up for 2 workshops while I was there (resume building and interview skills) which will count for my job search activities. So even if you can't see the UI Liaison, still worth checking out WorkSource for the workshops!
Liam McGuire
When I needed my old claim info for a background check, I ended up having to go to the WorkSource office in person. The staff there could access my full history immediately and printed everything out for me on the spot. Might be worth trying if you have one near you and can't wait for email responses or phone calls.
0 coins
Yuki Sato
•I hadn't thought of going to WorkSource! There's one about 20 minutes from me. Did you need an appointment or could you just walk in? This might be my best option at this point.
0 coins
Liam McGuire
•I just walked in. Had to wait about 30 min to see someone but WAY better than trying to call ESD. Bring your ID and know your SSN. They might ask security questions to verify your identity before accessing your records.
0 coins
Carmen Ruiz
Quick update on the records request option - I just checked and the public records process typically takes 5-21 business days per ESD's website, so that's probably too slow for your mortgage deadline next week. Either try Claimyr to get through by phone faster, or the WorkSource in-person option someone mentioned might be your quickest solutions.
0 coins
Yuki Sato
•Thanks everyone! I'm going to try the WorkSource office tomorrow morning, and if that doesn't work out, I'll try Claimyr to get through on the phone. Really appreciate all the help!
0 coins