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Totally freaking out right now! I have a hearing with an Administrative Law Judge tomorrow morning about an $8,750 overpayment notice from ESD. They're saying I didn't report some income correctly from my side gig last winter, but I swear I reported everything! I've never done one of these hearings before and have no idea what to expect. Will it be like a court? Do I need to dress up? What kind of questions will they ask me? Anyone been through this and can give me some last-minute advice? I'm so nervous I can barely sleep!
Guys I'm literally in shock right now. After 6 weeks of trying to get through to someone at ESD about my adjudication issue (they said I voluntarily quit when I was actually laid off), I decided to try calling the Governor's office as a last resort. I called 30 minutes ago and got through IMMEDIATELY to an actual human being! No waiting, no automated system telling me to call back later. The person I spoke with was super helpful and said they'd submit an urgent inquiry about my claim. She said I should hear back from ESD within 3-5 business days. Has anyone else tried this route? I'm worried it's just another false hope, but at least someone acknowledged my problem exists...
I had a somewhat similar experience last month but with mixed results. I did get through to the Governor's office right away (called around 9:30am on a Tuesday), and they took all my information and said they'd send an urgent inquiry to ESD. The good news: I did get a call from ESD about a week later. The bad news: The ESD rep who called me said they still couldn't expedite my adjudication because they were handling cases in the order received and there were "thousands" ahead of mine. She said the only cases being expedited were those facing immediate eviction or utility shutoff with formal notices. So while the Governor's office did get ESD to call me, it didn't actually speed up my claim processing. I ended up waiting another 3 weeks before my adjudication was completed (9 weeks total). Just sharing so you have realistic expectations.
Just as an update to everyone following this thread - I called the Governor's office number that OP shared (360-902-4111) this morning and also got through right away. The person I spoke with was very professional and said they'd submit an inquiry about my claim. They gave me a reference number and everything, which already feels more promising than my previous attempts to contact ESD. I'll update here if/when I hear anything back!
So I usually file my weekly claim online but my internet is down right now and I need to call it in this week. I'm confused about how the job search reporting works when you call. After you answer all the standard questions about whether you worked and were available, do they immediately ask for details about the jobs I applied for? Do I need to have all that info ready when I call or can I just report that I did the required activities without giving specifics? Anyone done this recently? Getting anxious because tomorrow is my filing deadline!
THE PHONE SYSTEM IS HORRIBLE!!! I tried calling last week and it hung up on me FOUR TIMES before I could file my claim!!! ESD doesn't care that people can't get through. I don't know why they can't hire more people to answer phones when we're REQUIRED to file weekly. And don't get me started on their ridiculous job search requirements - 3 activities a week is excessive when there are barely any jobs in my field. The whole system is designed to make people give up!!!
i feel u!!! took me 5 tries last time. best time 2 call is super early like 7:01am when they first open!!!
Thanks everyone for the helpful answers! I just successfully filed by phone and you were all right - they only asked if I completed my job search activities without asking for details. I'm going to make sure my job search log is more detailed though, especially adding the job titles I was missing. Sounds like those random audits are pretty common.
Hey everyone - wanted to share what finally worked for me after weeks of frustration. My UI benefits were totally stalled for 7 weeks with ZERO explanation from ESD. No issues listed in eServices, just... nothing. Called every ESD number possible with no luck (either couldn't get through or was promised callbacks that never happened). Was about to lose my apartment when someone at WorkSource suggested calling the Governor's office. I called (360) 902-4111 yesterday around 10am, followed the prompts for UI assistance, and only waited about 7 minutes! The staffer was actually NICE (shocking, I know) and took all my info. She said they'd escalate it to ESD's executive team. Honestly didn't expect much but THIS MORNING at 8:15am, I got a call from an ESD supervisor who apologized for the delay, followed by an email confirmation, and BY NOON all 7 weeks of backpay ($5,250) was deposited in my account! If you've been waiting forever with no movement on your claim, seriously try this. The governor's office seems to have some kind of magic wand that makes ESD actually do their job. I was literally days away from being evicted. Hope this helps someone else who's struggling!
Question for anyone who's done this - do I need to have my claim ID and social security number ready when I call the governor's office? And do they transfer you directly to someone at ESD or do they take your info and have ESD call you back? Just want to be prepared when I call.
You should have your claim ID, SSN, and contact information ready. The Governor's office won't transfer you to ESD directly - they'll take your information and submit an official inquiry to ESD's executive team on your behalf. ESD will then contact you (typically within 2-5 business days, though sometimes faster as OP experienced). Also be prepared to briefly explain what steps you've already taken to resolve the issue through normal channels.
my friend works at esd and says they hate getting these govnr office escalations bcuz it makes them drop everything else. but yeah if ur desperate i guess do what u gotta do. just sayin theres real people trying their best on the other side too
Trying their"best ? PLEASE. If they were trying their best,'they d answer their phones and respond to messages. If they were trying their best, they'wouldn t leave people with no income for MONTHS with zero explanation. If they were trying their best, it'wouldn t take the GOVERNOR getting involved to make them do their jobs. Sorry, but I have zero sympathy for an agency that stonewalls people who are about to behomeless.
I'm at my wits' end with ESD! I've got 8 consecutive weeks of claims all showing 'pending' status with absolutely no movement. Every single time I call, all I get is that automated 'we're experiencing high call volume' message and then it hangs up on me! I've tried calling at different times (6am, noon, 3pm) but always the same result. My savings are completely drained and rent is due next week. Has anyone actually managed to get through to a real person? Or found some secret back door into the system? I've sent multiple messages through eServices but it's like screaming into a void - no response whatsoever. This is insane! How does the state expect people to survive when they can't even talk to someone about their benefits?
One more option to consider is reaching out through the ESD website's technical support contact form (not the regular eServices messaging). Sometimes technical support can escalate issues to claims specialists when they see patterns of problems. Be sure to include: 1. Your claim ID 2. The exact dates of all pending weeks 3. Any error messages you've received 4. Screenshots of your claim status page if possible Also, when did you last verify your identity through ID.me? Sometimes claims get stuck when ID verification expires, even if you previously verified successfully.
Based on everything you've shared, this sounds like your claim might be stuck in the automated adjudication queue. With the information you've provided, here's what I'd recommend in order of effectiveness: 1. Continue with the state representative outreach you've already started 2. Visit WorkSource in person (call first to confirm they have ESD staff as others suggested) 3. If those don't work within a week, consider a service like Claimyr that another user mentioned - many people in this forum have reported success with it 4. As a last resort, you can request an official appeal of your pending status, which forces ESD to review your claim, but this can sometimes take even longer Hang in there, and please update us on what ends up working for you!
Aisha Abdullah
One more important thing: if you disagree with any of the facts ESD presents during the hearing, make sure to clearly state your objection. The judge can only rule on what's discussed during the hearing. If the ESD rep says something incorrect and you don't challenge it, the judge will assume you agree with that fact. Be polite but firm if you need to correct something.
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Mateo Rodriguez
Thank you! I've put together all my documents and made that timeline. Still nervous but feeling more prepared now. I'll post an update after the hearing to let everyone know how it went. Really appreciate all the advice!
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