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Just wanted to add some context on why these waivers are taking so long currently. ESD implemented a new case management system in late 2025 that created a backlog of waiver reviews. They've also been dealing with a surge of new overpayment cases due to the automated cross-matching with employer wage reports. The current staff handling waivers is about half what it was two years ago. This isn't to excuse the delays, but to help you understand you're not being singled out - it's a systemic issue affecting thousands of claimants right now. One thing I do recommend is checking that your contact information is up-to-date in the system. Sometimes they've tried to reach people for additional information but had outdated phone numbers or email addresses.
Thank you for that insight. I just double-checked my contact info and everything is current. Do you know if there's a way to check if they've tried to contact me? I haven't received any messages in my eServices inbox, but I'm worried I might have missed something.
Check both your eServices Messages AND your regular email. Sometimes their system sends notices to your registered email rather than the eServices inbox. Also look in your spam/junk folders. Another tip: when you talk to an agent, ask them to check the "contact log" on your account - they can see if any outbound calls or emails were attempted.
UPDATE: I tried calling the collections option this morning right at 8am and actually got through to someone after about 45 minutes! The agent confirmed my waiver is still pending review but added notes to my account about my financial hardship and put a temporary hold on collections for 30 days. She said that should give enough time for the waiver team to review my case. She couldn't guarantee approval but at least I know they haven't lost my paperwork and collections won't start immediately. Thank you all for your helpful advice! I'll update again once I hear the final decision.
One more thing to be aware of - if your overpayment was due to fraud (like if someone else filed using your information), those are NOT eligible for waivers. But if it was a legitimate mistake or ESD's error, you should be good. Also, make sure you respond to any requests for additional information immediately - they only give you 5 business days to respond before potentially denying the waiver.
I checked back to see if you'd had any progress. Based on your latest comments, you have a strong case for a quick resolution IF your employer moves quickly and you can get through to ESD. Since you're still working reduced hours, this should qualify as a partial unemployment claim. Make sure you're accurately reporting your part-time earnings each week when you file. Have you had any luck getting through to ESD by phone yet?
Not yet, I've tried calling ESD 12 times in the last 3 days! Either get the message that call volume is too high or get disconnected after waiting on hold. I'm going to check out that Claimyr service you mentioned. My employer's HR did say they're preparing a letter today, so at least that part is moving forward. Thanks for checking back!
I used Claimyr last month when I had an adjudication issue and it worked really well. Got connected to an ESD agent in about 20 minutes instead of trying for days. The agent was able to see notes on my account that weren't visible to me online and fixed my issue while I was on the phone. Definitely worth it when you're in a time-critical situation like this.
my cousin had this exact same thing happen and he ended up having to wait 3 months total! but he did eventually get ALL the back pay. so at least you'll eventually get a big chunk of money all at once... small consolation i know when bills are due now
Since your employer is contesting your claim, you should prepare for a possible appeal if your claim is denied. Washington has a process where you can appeal a determination within 30 days. Document everything related to your layoff, and if possible, get statements from former coworkers who can confirm you were part of a workforce reduction. In the meantime, you might want to inquire about hardship assistance through DSHS or local community organizations while you wait for your unemployment benefits to come through. Many counties have emergency rental assistance programs that can help bridge the gap.
GalacticGuardian
I've been through THREE adjudications and two appeals (different issues over 2 years). Here's what happens if they appeal: 1. You'll get a notice from OAH with hearing date/time 2. Prepare your evidence BEFORE the hearing 3. During the phone hearing, a judge will ask both sides questions 4. BE HONEST - don't exaggerate anything 5. The judge usually decides within 1-2 weeks It's stressful but not terrible if you're prepared. And if they mentioned you had "excusable" absences, that's ESD language for "you didn't do anything wrong" so that's a good sign!
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QuantumQuasar
•This is super helpful - thank you! I'll definitely be honest if it comes to a hearing. The absences were all documented medical issues that my employer knew about but still used against me.
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Sofia Torres
Wat RCW/WAC codes did they break? Just curious cuz my employer is also pulling some shady stuff
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QuantumQuasar
•They violated attendance policies (didn't follow their own written policy), failed to provide reasonable accommodation for documented medical issues, and terminated me while I was on approved medical leave. I don't remember the exact codes but the adjudicator mentioned them in the determination.
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