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Just checking back - were you able to get through to ESD? What did they say about the $5 payment?
Yes! I used that Claimyr service and got through to ESD this afternoon. The agent told me there was a calculation error in their system that affected about 230 claims this week! They're manually correcting all of them and said I should see the remaining $168 deposited within 48 hours. Thanks everyone for your help and suggestions!
THE SYSTEM IS BROKEN!!! This is the third post I've seen this week about payment errors. How are people supposed to survive when ESD can't even pay the right amounts?? And you can never reach anyone there! I'm still waiting for backpay from FEBRUARY!!!! 😡😡😡
While frustrating, it's important to note that these system errors affect a small percentage of claims. When you do encounter issues, document everything carefully and be persistent in reaching out. For backpay issues specifically, you may want to contact your state representative as they can sometimes help expedite resolution of long-standing claims.
If you're having trouble getting through to ESD to ask questions about your specific situation (which is likely - their phone lines are insane), I'd recommend using Claimyr. It's a service that helps you get through to an ESD agent quickly instead of waiting on hold forever. Really saved me when I had complicated questions about my claim. There's a video that shows how it works: https://youtu.be/7DieNd3C7zQ?si=26TzE_zGms-DODN3 and their website is claimyr.com. Basically they hold your place in line and call you when an agent is available.
Let us know how it goes with your claim! The application is pretty straightforward but sometimes the identity verification part can be tricky. Make sure you have your ID and social security card handy!
Wait so you've been waiting 2 months in adjudication and JUST NOW contacted the governor's office? I would have done that after 3 weeks max! For what it's worth, when I had an issue last year and went through the governor's office route, it took exactly 2 weeks from my contact with them until my claim was resolved. They told me 10-15 business days was their typical timeframe for these escalations.
I kept calling ESD directly hoping to get through. I didn't even know contacting the governor was an option until I found this forum! Lesson learned for sure.
wait do we still need to do the 3 job search activities even if our claims are stuck? i haven't been doing them cuz i thought my claim was denied or something
oh no!!!! i missed like 2 weeks of job searches thinking it didn't matter. am i totally screwed now????
Don't panic - document your activities for this week and moving forward. When you speak with ESD, explain the situation honestly. Sometimes they can work with you if you had a good-faith misunderstanding, especially with all the system confusion happening. But you need to start doing and recording your activities immediately.
UPDATE: My claim finally processed! It took almost 3 weeks but the money showed up in my account this morning. I never did get through to anyone at ESD, but I kept filing my weekly claims like you all suggested. For anyone else dealing with this - hang in there, it seems they are working through the backlog gradually.
That's great to hear! Mine's still showing as processing but hopefully it'll clear soon too. Did you get any notification that it was going to be paid or did the money just appear?
No notification at all - it just changed from "Processing" to "Paid" in my account overnight and the money showed up in my bank account this morning. The ESD website still shows no explanation for the delay.
Geoff Richards
Hey there! I was in your exact situation last month - redetermination lost in the void and couldn't get through on the phone. I ended up trying the Claimyr service someone mentioned above, and I hate to admit it worked really well. But here's a hack: if you can find someone who works for the state government (any department), they often have internal contact numbers or can help escalate your issue. My neighbor works for DOL and was able to get me in touch with someone at ESD directly. \n\nAlso, don't forget to keep filing your weekly claims even while waiting for the redetermination! I made that mistake and it caused even more problems.
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Josef Tearle
That's a great reminder about continuing to file weekly claims - I've been doing that faithfully. Unfortunately I don't know anyone who works for the state, but sounds like I have a few other options to try from this thread. Thank you!
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