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Thanks everyone for the helpful info! Just to make sure I understand: I need to file a claim for the waiting week even though I won't get paid, and if I don't, my benefits will be delayed. I'll make sure to do that right away. One more question - does the waiting week count toward my total benefit weeks? Like if I'm approved for 26 weeks, does that include the waiting week or is it 26 paid weeks plus the unpaid waiting week?
Good question! The waiting week does count as one of your eligible weeks. So if you're eligible for 26 weeks total, that includes your waiting week - meaning you'd receive 25 weeks of actual payments. Make sure to keep filing your weekly claims consistently after the waiting week to maintain your benefits without interruption.
I went through this same thing a few months ago and was so confused! The waiting week really caught me off guard financially. One tip that helped me - I used that first week to really organize my job search strategy and get familiar with the ESD system. Since you have to file the claim anyway but won't get paid, it's a good time to make sure you understand all the requirements like work search activities and how to properly fill out your weekly claims. That way when your paid weeks start, you won't have any hiccups. Also, definitely set up direct deposit if you haven't already - it makes getting your benefits much faster once they start coming.
Just wanted to follow up and say I hope you get this resolved soon. The stress of not knowing what's wrong with your claim while bills are piling up is awful. Don't let anyone make you feel bad for using whatever resources are available to get help.
I'm going through something very similar right now - active issues for about 3 weeks with no clear explanation from the system. Reading through all these responses has been incredibly helpful, especially learning about the different types of issues that can cause this. I've been filing my weekly claims religiously but it's so frustrating not knowing what's actually wrong. I'm definitely going to try calling at different times of day and look into some of the solutions people have mentioned here. It's reassuring to know that these issues do eventually get resolved, even though the wait is really stressful when you're depending on that income.
I'm in the exact same boat - week 4 of active issues here and the uncertainty is killing me. What really helped me was reading through this whole thread and realizing how many different things can trigger these issues. I've been keeping detailed records of every call attempt and screenshot of my account status like some people suggested. Also planning to try that early morning calling strategy since the regular business hours seem impossible. It's awful that we have to go through this stress when we're already dealing with job loss, but at least we're not alone in this mess.
Same here - I'm on week 5 of active issues and the stress is really getting to me. What's been most frustrating is that the system gives you absolutely no indication of what's actually wrong or how long it might take to resolve. I've tried calling dozens of times but like everyone else, I either get busy signals or get disconnected after hours on hold. Reading through this thread has given me some hope though - it sounds like most people do eventually get their issues resolved, even if it takes longer than it should. I'm going to try some of the strategies mentioned here, including calling at off-peak times and maybe looking into that Claimyr service if I can't get through on my own soon. At least we know we're not the only ones dealing with this broken system.
To the person who suggested Claimyr - did that actually work? I'm in a similar situation (different issue, but also can't get through) and I'm desperate to talk to an actual human at ESD.
Yes, it did work for me. I was skeptical too, but I was able to get through to an agent within about 20 minutes. You still have to wait in the queue after they connect you, but at least you're actually IN the queue instead of getting the "call volume too high" message. The agent was able to fix my issue during that call.
I'm dealing with something similar right now - ESD seems to have a real problem with clearing old data from their system. Based on what everyone's shared here, it sounds like you should definitely file that appeal ASAP (don't miss the 30-day deadline!) but also try multiple approaches at once. The profile update you mentioned finding is huge - that might actually be the quickest fix. I'd also suggest trying that Claimyr service if the regular phone lines keep failing you. The key thing seems to be getting documentation of everything and not relying on just one solution. Keep filing your weekly claims too while this gets sorted out. This system is so broken but at least it sounds like these issues do get resolved eventually!
Thank you everyone for all the information! Based on all your advice, I'm going to: 1. Apply for CAT first and continue job searches until I get written approval 2. Make sure I have documentation showing nursing is in-demand 3. Wait until I have CAT approval before starting any classes 4. Then apply for the Training Benefits extension 5. Keep detailed records of all communication with ESD I'll update this thread when I have news about my application process in case it helps others.
I'm planning to apply for the Training Benefits Program for a cybersecurity certification program starting this fall. Reading through everyone's experiences here has been incredibly helpful - especially the distinction between CAT and Training Benefits that Alice explained. One question I haven't seen addressed: does anyone know if there's a limit to how many times you can use the Training Benefits Program? I used regular unemployment benefits about 3 years ago for a different layoff, but this would be my first time applying for any training programs through ESD. Also, for those who got approved - did you need to submit quarterly progress reports or just when ESD requested them? Want to make sure I'm prepared for all the ongoing requirements.
Justin Trejo
Does anyone know if the phone lines are open during lunch time? I can only call during my lunch break at work.
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Landon Morgan
•Yes, they're open 8 AM to 4 PM straight through. No lunch break closure.
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Justin Trejo
•Perfect, thanks! I'll try calling during my lunch today.
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Alana Willis
Final update: Got my adjudication resolved! Turns out there was just a missing piece of paperwork from my previous employer. Thanks everyone for the timing tips and especially whoever mentioned Claimyr - that really saved me.
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Ali Anderson
•That's so encouraging to hear! I've been stuck in adjudication for almost 3 weeks now and was starting to lose hope. Definitely going to try Claimyr based on all the success stories in this thread. Thanks for sharing your experience!
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Rhett Bowman
•This whole thread has been so helpful! I've been trying to call for weeks about my pending claim. Going to try Claimyr tomorrow morning based on everyone's recommendations. It's great to see actual success stories instead of just complaints about the phone system.
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